Novotel London West, London > Reviews

Advantages: Spacious rooms and plenty of them
Disadvantages: Dull

...I’ve looked at the enormous Novotel hotel and thought, “That looks pretty posh.” I was therefore quite intrigued this week when I flew into town and found myself with a reservation at the aforementioned Novotel. ABOUT NOVOTEL Part of the French company, Accor, Novotel now has over 370 hotels and resorts across the world. There are 22 Novotel hotels in the UK, but coverage is far greater in France and other parts of Europe. ... Read review

Advantages: none
Disadvantages: too many to mention

This was the worst hotel stay I have ever had - and I was an air hostess for three years! Staff were appalling, I had to complain to the 'Guest Services Manager' who point blank refused to deal with my complaint and did not even apologise. The staff are lacking even very basic customer service skills. The room was shabby and in dire need of updating. I had to move the bed to find about a months worth of dirt and a used condom under it! The bathroom ... Read review

Advantages: location security
Disadvantages: sterile

...and is poorly decorated Rooms are Novotel basic you can easioly get from underground carpark to hotel hotel layout confusing, reception is on 1st floor cant say much moreand they want 120 words!and they want 120 words!and they want 120 words!and they want 120 words!and they want 120 words!and they want 120 words!and they want 120 words!and they want 120 words!and they want 120 words!and they want 120 words!and they want 120 words!and they want ... Read review