Pakistan International Airlines

I am so sorry to say that travellign on PIA is a real nightmare! I have travelled on this airline several times.. and the tripshave not been fun! The flights are always late in departing, the food is the same as it was 10 years a go, the seats are cramped.. and the airline staff are very unprofessional.... I even sawe a lady pass away on the plan, the air staff didn't have a clue what was going on! They seem to feel that they are doing you a favour ...

Abu_Musa 16.07.2000 · Read full review
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Review of Pakistan International Airlines

I lived & worked in Pakistan for the past year and had to fly PIA frequently. Here is what I found :- 1. Dirty cabins 2. Poor food 3. Late aircraft 4. High cancellations 5. High crash rate during the foggy winters on internal flights 6. Overbooking of seats 7. Toilets from hell 8. No alcohol on the flights 9. Smelly 10. Leave you sitting on tarmac with doors open for up to 1 hour in heat with no air conditioning 11. Duty free laughable ...
...any of their offices 14. Frequent flyer scheme that staff do not even know about. On the plus side they are very cheap. I think the above reasons sum up why. Of course internally one has very little choice. There are some other smaller airlines, but they are meant to be even worse. Internationally fly anyone else if you can - money should not be a deciding factor here. ...

ordy 11.10.2001 · Read full review
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Review of Pakistan International Airlines

People, please ease up on PIA. I just flew PIA from Toronto-to-Lahore and back and I have to say that the service was absolutely fine by any standard. This is not the same airline of the '80's or '90's. Ground staff was polite, inflight staff was very attentive and caring. Meals were not top of the line but better than what Air Canada/ British Airways or American has ever served me. 777-200LR is an amazing plane, with very comfortable seating plan and impressive IFE. YYZLHE is a long flight, but very comfortable, thanks to PIA's hospitality staff. STOP comparing PIA to Virgin and you will have a wonderful flight experience. Good Job PIA - Keep Improving; A+ for effort , B+ for Service. ...

a_m_q 02.05.2007 (01.05.2007)
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Review of Pakistan International Airlines

Some of my friends are make allegations against PIA that it is not a good airline. Its toilets are so small and it's plane are not able to go on a long route like islamabad to united states. I do not think so and I did not agree with these persons. This is a matter of common sense that the same plans used by PIA are also in use world's leading airlines like Emerated Airlines and british airlines. If PIA's plans's toilet are too small. So why do not ...
...these airlines. I think some peaple are trying to mislead the peaple who are currently planning to travel with PIA. PIA is one of the largest airlines of south asia and it is becomming more popular and operational in recent times. the in plan services are also make good. The staff and airhostessses of PIA are serving their best and peaple feeling more comfortable in than past. If someone travel with PIA some time before (a year) than i would suggest ...

sahara 27.08.2000 · Read full review
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Review of Pakistan International Airlines

It is unfortunate that PIA is the primary airline to get to and from Pakistan. But I suppose this is why they continue to have such poor customer service: when you have a monopoly on the travel of over 200 million Pakistanis, you can do whatever you want and not have to answer to anyone. My main gripes with PIA are the following: - Rude customer service on the phone. Most of PIA's service people (particularly the females for some reason) don't ...
...way of ending a phone call in the service industry. A comprehensive training program should be established to teach these people some manners. - The airline stewards and stewardesses are frequently uptight and have an attitude when asked for something, as if they were somehow forced into their jobs and would rather be doing something else. Again, a comprehensive training program consisting of a leather belt would be useful to teach these people ...

dj_kucha 26.04.2007 · Read full review
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Review of Pakistan International Airlines

...had one less day in Pakistan but damn it everything was on time. So last month i get back ffrom pakistan with PIA...again the flight wasn't without issue. I always wanted to visit Moscow but not a 3am in the freezing cold with a plane with an erratic pilot. This ofcourse was after a 3hr delay at the airport - we missed our slot because the pilot didn't read the schedule. Because they've monolpolised the London-Lahore sector they can charge the ...

omar360 30.11.2005 · Read full review
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Review of Pakistan International Airlines

...the time when going to Pakistan and mostly they are known for delays. PIA is a good airline with acceptable food but the service can improve. The airline gives you food and drinks then that's it, if you want a drink after the meal you have to get up and get it your self. The good thing about PIA is that it takes you directly to the country which you want to go to. I went to Pakistan and it goes straight there rather than Emirates who always have ...
...sometimes the plane can be in good and neat conditions and sometimes it can be not clean. But I don't really mind about that as long as it gets me to the country that I want to go to. PIA can be great airline but sometimes they can be the worst airline in the world. Once a few years ago I went on this airline from London to Islamabad and believe it or not, the airline did not have enough meals for everyone on the plane. Everyone on the plane start ...

julios123 30.12.2005 · Read full review
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Review of Pakistan International Airlines

First of all the staff are very rude they have no manners at all. the food is not bad, but the service is very bad. they is no inflight entertainment, there is nothing for children at all. after putting up with very badly behaved passangers in front of me i complained to the stewareds, who took no notice at all they didnt tell the people off, which means that I could not sleep a wink for 7 hours. a man stood in the passagway all through the flight, when i asked him to let me pass he was very rude, and nobody did anythibn about it at all. I swore I shall never travel with PIA again. they treat their passangers as third class citizens. ...

pmwa 21.05.2008
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Review of Pakistan International Airlines

First time to Pakistan and traveled with PIA so far good experience; before boarding I was worried about airline reputation and people reviews but it was inverse I'm happy to travel with PIA and will suggest to others as well - It was much better then AA and United. I guess most of Pakistani's were travelling and they were feeling like home environment same like Pakistan; food was awesome specially called briyanii. Rick ...

imrick 09.04.2008
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Review of Pakistan International Airlines

...a favour and get to Pakistan in any other way possible - even walk - but do not disgrace the human race and degrade yourselves to the point that you have to fly PIA. They are rude, incapable, incompetent, inept, lazy, unprofessional, ill mannered, uncaring, uncultured, sweaty, clueless, monkey, uncivilised, untrained, idiots and that's just their good points! I've never come across any "service" that goes out of its way to actually show you how little ...
...there was a seriously bad smell all around. It was when it was "feeding time" that I realised that the smell was actually the slop that they called food. The staff just tut and dismiss you if you ask for anything. Have you tried to speak to their customer services? Well, they don't even answer the phone - even if they did I'm not sure they'd have a capability of making a coherent sentence! I'd rather eat my own head than travel with these monkeys ...

topgearbuyer 17.02.2009 · Read full review
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Review of Pakistan International Airlines

I have travelled in PIA a no of times. Last time I travelled in it was about 2 years ago. I have to say that the airline has improved from its early years and that the aircrafts are more reliable and quiter than what they used to be! Though I would say that their service needs to improve, particularly in the service side of things. They need to recruit some younger generation of air hosts / hostesses so as they can improve the service. Having said ...
...They need to give the hosts a chance, sometimes they wont even wait for a service and keep ringing the hostess call buzzer. Overall I think its improved but there is a long way to go yet if PIA is to compete with other world level airline companies... ...

marksheikh 12.07.2000 · Read full review
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Review of Pakistan International Airlines

...BA, Swiss, Emirates, Canada and Pakistan Airlines. Obviously If you are a white person or a person from a different continent then you wouldnt like food much as i didnt like your airlines pathetic food options. Though Swiss airline had reached the hights of shit food, what they gave us was a bloody long bun with cucumber in it and a cup of tea. High crash rate during the foggy winters: Do i need to say anything how such review is unrealistic. Google ...
...people from abroad working in Pakistan know that Pakistan is a muslim country and Alcohol is not allowed. So same with airline. Smelly: you can tell that such review was just a some kinda revenge writing, may be because of one bad experience, but this is again wrong statement. Airlines are not supposed to be smelly and they dont. ...

sho646 09.09.2009 · Read full review
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Review of Pakistan International Airlines

I totally regret ever having come in contact with this awful air company. It was a few years ago now, but my tight wad father booked us tickets to America with PIA because they were so amazingly cheap. Is it any wonder? No! We arrived at the airport already to jet off, hopefully in a plane which had both wings. My mother and I weren't expecting much cause we know my dad's reputation for being cheap! When we got to the check-in we were informed kindly ...
...and sorry, they couldn't give us a plane to fly in. Well, I'm glad for all that 'cause we got to fly with Virgin who had nice TVs on the back of each seat for people to watch. PIA gave you crappy food and that was it. Fly anyone but them! ...

reh 13.08.2000 · Read full review
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Review of Pakistan International Airlines