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Reviews - Pakistan International Airlines

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Satisfactory

“Forget it!”

published 16/07/2000

certain flight dates

never on time

I am so sorry to say that travellign on PIA is a real nightmare! I have travelled on this airline several times.. and the tripshave not been fun! The flights are always late in departing, the food is the same as it was 10 years a go, the seats are cramped.. and the airline staff are very...

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Not for me

“the airline from hell!”

published 18/02/2013

Monopoly over Direct Flights

Rude, Unprofessional, Unreliable Safety, Horribly ...

Last week was my third and last time using PIA. Each one of my trips has been a nightmare worse than the last. I usually travel on other airlines, but this time I chose PIA again, even though I knew that I would regret it later. I was travelling for the first time with a baby, so I decided to...

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Not for me

“Pathetic PIA”

published 11/10/2001

Cheap

Everything else

I lived & worked in Pakistan for the past year and had to fly PIA frequently. Here is what I found :- 1. Dirty cabins 2. Poor food 3. Late aircraft 4. High cancellations 5. High crash rate during the foggy winters on internal flights 6. Overbooking of seats 7. Toilets from hell 8. No alcohol on...

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Super

published 02/05/2007

People, please ease up on PIA. I just flew PIA from Toronto-to-Lahore and back and I have to say that the service was absolutely fine by any standard. This is not the same airline of the '80's or '90's. Ground staff was polite, inflight staff was very attentive and caring. Meals were not top of the line but better than what Air Canada/ British Airways or American has ever served me. 777-200LR is an amazing plane, with very comfortable seating plan and impressive IFE. YYZLHE is a long flight, but very comfortable, thanks to PIA's hospitality staff. STOP comparing PIA to Virgin and you will have a wonderful flight experience. Good Job PIA - Keep Improving; A+ for effort , B+ for Service.

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Good

Great wide range of films to choose from

Service could be better, plane can be dirty at tim...

I have flown with PIA all the time when going to Pakistan and mostly they are known for delays. PIA is a good airline with acceptable food but the service can improve. The airline gives you food and drinks then that's it, if you want a drink after the meal you have to get up and get it your self...

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Not for me

None

Price, service, quality

Ah PIA, how you make laugh (you know the kind, just before you cry) I've had the misfortune of flying them on several occasions and now I've had it, i can't stand them anymore! Why do I fly them? Well from London, there is no other direct flight to my mothers city Lahore, (you can check this, its...

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Satisfactory

easy access to Pakistan

delays, inconsistencies, rude customer service

It is unfortunate that PIA is the primary airline to get to and from Pakistan. But I suppose this is why they continue to have such poor customer service: when you have a monopoly on the travel of over 200 million Pakistanis, you can do whatever you want and not have to answer to anyone. My main...

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Not for me

published 21/05/2008

First of all the staff are very rude they have no manners at all. the food is not bad, but the service is very bad. they is no inflight entertainment, there is nothing for children at all. after putting up with very badly behaved passangers in front of me i complained to the stewareds, who took no notice at all they didnt tell the people off, which means that I could not sleep a wink for 7 hours. a man stood in the passagway all through the flight, when i asked him to let me pass he was very rude, and nobody did anythibn about it at all. I swore I shall never travel with PIA again. they treat their passangers as third class citizens.

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Excellent

published 09/04/2008

First time to Pakistan and traveled with PIA so far good experience; before boarding I was worried about airline reputation and people reviews but it was inverse I'm happy to travel with PIA and will suggest to others as well - It was much better then AA and United. I guess most of Pakistani's were travelling and they were feeling like home environment same like Pakistan; food was awesome specially called briyanii. Rick

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Not for me

None

Everything

PIA Stands for Pakistani Idiot Airlines! Dear fellow humans. Do yourself a favour and get to Pakistan in any other way possible - even walk - but do not disgrace the human race and degrade yourselves to the point that you have to fly PIA. They are rude, incapable, incompetent, inept, lazy...

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Not for me

Direct flights to pakistan from UK

Extremley poor customer service, delayed flights r...

I have used PIA many many times.I have found their service to be substandard by any means and most of the staff are rude and ignorant.The planes are somewhat dated with the in flight entertainment being a joke.I refuse to eat the meals because fear of food poisoning (past personal experience) The...

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Super

“Pathetic Review”

published 09/09/2009

Nice Food, Good Economy Plus Option,

bad Air hostesses, below average entertainement sy...

Just read a Pathetic review from a Pathetic reviewer about PIA. I have been flying with PIA from several years, I agree that PIA services are not the best in the world but also not what is being written in reviews Poor Food: well I have travelled with BA, Swiss, Emirates, Canada and Pakistan...

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Super

“Needs to improve”

published 12/07/2000

At home service and crew

improvements needed

I have travelled in PIA a no of times. Last time I travelled in it was about 2 years ago. I have to say that the airline has improved from its early years and that the aircrafts are more reliable and quiter than what they used to be! Though I would say that their service needs to improve...

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Excellent

“Poor!!”

published 13/08/2000

The time we were supposed to fly they had no plane...

hehe

I totally regret ever having come in contact with this awful air company. It was a few years ago now, but my tight wad father booked us tickets to America with PIA because they were so amazingly cheap. Is it any wonder? No! We arrived at the airport already to jet off, hopefully in a plane which...

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Super

“PIA”

published 27/08/2000

Very cheap Airlines With all expected facilities.

Some of my friends are make allegations against PIA that it is not a good airline. Its toilets are so small and it's plane are not able to go on a long route like islamabad to united states. I do not think so and I did not agree with these persons. This is a matter of common sense that the same...

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