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Reviews - Planigo.com

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Not for me

“www.planigo.com”

published 29/07/2008

None

Everything about www.planigo.com

Planigo.com are the biggest crooks in the online holiday booking company world. Do not EVER go near them. I planned long and hard to go to the Classic Le Mans in July 2008. Yes this is a popular event, so I booked 3 nights Friday-Sunday through this bunch of crooks in February, and PAID the full...

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Not for me

published 18/11/2007

DO NOT BOOK A HOLIDAY WITH PLANIGO. Planigo offered me a quote for a hotel, which I accepted. Then they sent a quote that was over double the original amount, naturally this was rejected and queried. They then sent the original quote which i again accepted...When the invoice came in it was for double the quote again. At this point I cancelled the booking both by telephone and email. Planigo accepted they made a mistake and claimed they had not made any charges...when i saw my credit card statement they had taken £300 from me!! I have had to go to my credit card company to get a refund as Planigo were non compliant. PLANIGO ARE LIARS AND CHEATS DO NOT TRUST THEM.

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Not for me

“Planigo fiasco”

published 26/01/2009

none

Took money for a booking that never existed

We booked through Planigo one night at a hotel in Cannes prior to a fortnight at a Pierre-Vacances resort nearby. On arrival, the hotelier had not been informed of our booking, and since he only takes minimum 7 night stays over the peak season, the booking made through Planigo was not ever...

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Not for me

published 13/10/2007

BEWARE!! we booked and paid for a holiday with these people- 48 hours before we arrived at the hotel (by which time we were already abroad) they called to say the hotel was fully booked. THEY HAD NOT EVEN CONFIRMED AND PAID FOR OUR BOOKING. after two hours on the phone they agreed to give us an alternative room for half price but when we arrived, we found out that the regular price was half what we had paid anyway. THEY ARE LIARS AND THIEVES. IF YOU VALUE YOUR HOLIDAY, DO NOT BOOK WITH THESE PEOPLE.

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Excellent

published 02/02/2009

I booked a apartment in La Plage, France for a recent skiing holiday (Jan 09). After reading the reviews on the internet about Planigo, i was very nervous that my booking did not exist. however my experience with Planigo/France Hotel Reservations was very good, I recieved quick confirmation, my voucher was emailed to me promptly, they rang me a week before to confirm that everything was ok, the apartments reception rang me to see what time we arrived, and the apartment that I stayed in was fabulous! No complaints whatsoever.

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Not for me

published 01/08/2008

On no account do not have any dealings with Planigo, I requested hotels with disabled access but they totally ignored that. They booked a hotel in the wrong town, every time I tried to contact them about the problem I would be played music to until I hung up. I had to pay for the hotel they had incorrectley booked AND the hotel in the town I needed to be in. I sent e-mails and they ignored them. When I did manage to get in contact every thing was not their fault and they refused to refund on the incorrectley booked hotel.

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Not for me

published 28/07/2008

Planigo Rips you off!! I tried to book a hotel for 6 people with Planigo. I needed 3 rooms. Their site allows you to indicate more then one room, but then it does not allow you to enter more than 4 guests. So I booked the rooms one at a time. The first two went well, but at the third Planigo responded that the hotel was fully booked. Of course I immediately (within the hour!) canceled the first two rooms. Planigo however charged my card for the cancellations.

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Super

availability

just a bit slow in reaction

Booking hotels through the internet has always been a bit risky, but not all sites are dishonest. One of my favorites is Planigo.com, with an alternative site francehotelreservation.com. I have traveled four times in France with their help, and I am a bit surprised to see all the negative...

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Super

Kind and earnest service for ebookers

Small hotel portfolios

Booking through the internet is not always an easy thing to do, especially when you don't know what to choose and who to trust. I chose ebooking several times, however, since it is easily accessible and quite convenient. But those who tell you to go for bigger sites and names are sometimes wrong...

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Not for me

“Avoid them like the plague.”

published 07/08/2007

Web site ok.

Very bad hotline, credit card number before confir...

Hi I tried to book an hostel from this site. Without any response from them after 12 hours I decided to call the number they provide. I called them 4 times and each time waited for more than 5 minutes without being able to get an operator. The 5th time I got someone who said she's going to call...

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Not for me

“PLANIGO Prince of Thieves”

published 14/07/2008

Non

You will get ripped off

Beware of this lot. I booked two rooms with Planigo in May 2008. The price quoted was 105.45GBP, they then went on to take 155.45GBP from my card account. I complained to my card supplier and advised Planigo what I had done. They then telephoned me to say because I had informed my card supplier...

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Not for me

published 14/03/2008

Please don't ever book your holiday with Planigo. I though i'd found a wonderful last minute deal but it turned out that it was too good to be true. I had my reservation confirmed only to be told the day before I left that the apartment block was full. I was offered one alternative with less beds for 150 Euros more or one with the same amount of beds for 500 Euros more. After paying the extra 150 Euros I didn't recieve a voucher proving I'd paid for my rooms until the day after I'd left the country. Not very useful. Once I'd returned to the UK I found out the charges to my credit card had very little resemblence to the original price. RUBBISH!

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Not for me

published 07/08/2007

I would reiterate the alst review that this site is a complete con. I have booked the same hotel in Paris fro two different dfates over the rugby world cup and both times had a message to say it was now full and was offered an inferior alternative. I am not sure if tey are regulated but I doubt it. PLease do not use them, they waste peoples time.

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Excellent

“Thanks for the warning”

published 24/03/2009

good feedback - saved me some grief I believe

Not sure yet - only just discovered this yesterday...

I stumbled across the planigo site yesterday and was impressed that a hotel normally always booked solid for a MotoGP race in Assen, Holland had availability, not to mention significant price reduction for other European hotels. I thought perhaps too good to be true. When I saw that a 15% charge...

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Not for me

published 04/03/2008

DON'T BOOK WITH THIS COMPANY AND DONT WHATEVER YOU DO BOOK THE RESIDENCE LE GOLLET IN MEGEVE. THE ACCESS MAP ON THE PLANIGO WEBSITE IS OF A STREET AT THE OTHER REMOTE END OF THE TOWN - NOT IN THE CENTRE OF THE TOWN AS THE MAP INDICATES IT IS. IT WAS A TWENTY MINUTE WALK TO THE TOWN CENTRE! THE HOSTEL - FOR THAT IS WHAT IT IS - CLAIMS THREE STARS! IT IS REALLY OF A YOUTH HOSTEL TYPE ACCOMMODATION AND NOT AS INDICATED. THE WEBSITE DOES NOT PUBLISH ANY REVIEWS ON THE RESIDENCE - POSSIBLY BECAUSE THEY ARE ALL NEGATIVE.

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