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User Reviews

for Practical Car & Van Rental

Rating Summary based on 12 reviews

  • 5 Stars
    1
  • 4 Stars
    1
  • 3 Stars
    1
  • 2 Stars
    3
  • 1 Star
    6

Detailed rating

  • Available selection
  • Customer Service
  • How many outlets do they have
  • Type of car rented
  • Value for Money
  • 2.9
  • 2.1
  • 2.9
  • 2.8
  • 2.4

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  • 38 of 38 Ciao users found the following review helpful
    Picture of SeasonTicketless

    SeasonTicketless

    User recommends the product

    Advantages Advantages Good car, reasonable rates

    Disadvantages Disadvantages Bad customer service and customer contact

    Having recently been made redundant and losing a company car, I have slowly been adjusting to life without transport. So far buses have been able to get me as far as I need to go, but what I barely remembered in time was that I was due to attend the wedding of my best friend. Although it was being held just two bus rides away I felt that dragging my partner and three kids (all under the age of four) on two buses and a 90 minute one way trip probably wasn’t the wisest idea. The next idea of a cab would have cost in the region of £30 each way and would then leave me with the problem of getting ... more
  • 27 of 27 Ciao users found the following review helpful
    Picture of ashford

    ashford

    User recommends the product

    Advantages Advantages Lot of branches. Competitive. Good vehicles

    Disadvantages Disadvantages Not many

    I have rented hire cars from Practical on three seperate occasions. All rentals have been from their Sea Street,Herne Bay, Kent branch and I have been thoroughly satisfied with the service I received. Practical have numerous branches in England and usually have a range of cars available for hire. I have rented a Skoda, a Nissan Micra and a Fiat Punto and found that all the cars were virtually new models,had a radio,AA membership and were extremely clean at the time of the handover. Naturally rates vary according to the length of the hire, for a weekend the rate is proportionately considerably ... more
  • 9 of 9 Ciao users found the following review helpful
    Picture of PierreH

    PierreH

    User doesn't recommend the product

    Advantages Advantages car was new and nice

    Disadvantages Disadvantages extra charges, no real location, poor customer service.

    Do not use these people. I booked a car on carrentals.com through Ace Rent-a-car for 5 days at Liverpool. They actually subcontract to Practical. At the airport, they have no desk. You call them and they are supposed to pick you up and take you to the car. I had arrived a few days earlier that I needed the car, so I told them I did not need meeting at the airport, and would go to the car's location directly. It turns out that they use the off-site long term airport parking place, but have no office there. The staff for the parking place are not connected, and although they are patient, they ... more
  • 6 of 6 Ciao users found the following review helpful
    Picture of haddonhill

    haddonhill

    User doesn't recommend the product

    Advantages Advantages none

    Disadvantages Disadvantages Hidden costs, far from airport, costly insurance

    We rented a car through Practical Car Rental last June through Travelocity. We were going to a wedding and had five people and a a few bags, and, according to the website, an "intermediate" would be enough. When we got to Dublin, there was no one at the counter - only a telephone, which I should have been suspicious about. I picked up the phone and explained who we were, our confirmation number, how many bags, and - oh wait! the intermediate is not big enough, we would need a larger estate car. We needed a car, and didn't argue, but it turn out to be twice the price. They picked us up in their ... more
  • 29 of 30 Ciao users found the following review helpful
    1 Star Quick review of Practical Car & Van Rental by ychik1129 09/10/2008
    I rented a van from Practical Van Hire over a weekend. The phone service was great, and unfortunately for us this turned out to be a too good to be true situation. The inside of the van was fallen to bits, and at night, only one of the front lights were working. Its been about three weeks and we still haven't been paid back our deposit of £250 and calling them has become a nightmare. All they say is they will call back after checking the paperwork. I wouldn't recommend them at all unless if you want to be disappointed.
  • 26 of 29 Ciao users found the following review helpful
    2 Stars Quick review of Practical Car & Van Rental by glschafer 30/09/2007
    My wife and I rented Practical at Heathrow, booked on Travelocity. Reservation printout said there was a company shuttle to the car lot. We waited for 45 minutes. Finally called and were told to take the bus (4 Pound/person, they wouldn't refund it). Then there was the hassle to get the Loss Damage Waver as we didn't have documentation from our Master Card (since when is that needed), and then they charge 4 Pounds a day when you decline their insurance. (Yes, it's in the fine print from Travelocity) The car, an almost-new Nissan Micra was great. The teaser price on ... more
  • 17 of 21 Ciao users found the following review helpful
    1 Star Quick review of Practical Car & Van Rental by Ellen20 14/09/2007
    I agree that customer service is dismal. Not only did we have to pay the 8 pounds for the shuttle service, we were given a car with no fuel. When we called from the motorway, they said they had forgotten to tell us to get fuel. Later they said they had indeed told us. They were more concerned about the aluminum rims than our safety stranded on the M3. Very bad experience all around. Avoid this company and go with a more reputable company at the airport.
  • 2 of 4 Ciao users found the following review helpful
    Picture of Dan123456789

    Dan123456789

    User doesn't recommend the product

    Advantages Advantages NONE

    Disadvantages Disadvantages SEE NOTES

    I turned up to discover that my £130 of van hire had rented me an 7 year old Ford transit that had done 90,000 miles, had a very noisy front wheel barring, a flashing coil light, a bent drivers door that whistled loudly at 70mph, a chipped and cracked front windscreen and a built in rev limiter that meant you could only do 60mph up hill on a motorway!! It took over ten minutes to do the walk over on damages because of all the dents and scratches and then when I asked about the flashing coil light the young lad told me he’d serviced it last week himself and it was fine (very reassuring), and ... more
  • 8 of 16 Ciao users found the following review helpful
    Picture of mimizhang

    mimizhang

    User doesn't recommend the product

    Advantages Advantages you get the car that you want

    Disadvantages Disadvantages the real cost is more than they quote to you

    I booked my reservation with the company through Travelocity's booking site, because they had a very attractive price for one week rental. A Big Mistake !!! Firstly, I had to pay an extra eight pounds to be taken between their rental office and the LHR airport ( This kind of pickup service provided by the National, Hertz and other car rental companies is free ). Secondly, I had to pay much more than the price that the company had quoted on Travelocity's website. Though I have my insurance coverage from my visa card company and I brought the document to prove it, the company still charged me ... more
  • 0 of 1 Ciao users found the following review helpful
    Picture of anura64

    Level 1 anura64

    Member since 05/08/2012

    Reviews written: 1

    Advantages Advantages N/A

    Disadvantages Disadvantages Hidden charges

    I have rented out a seventeen seter transit van from Hounslow site for a week from 28th July to 5th August four weeks in advance and ask them that I could have the van by 7.00am. The man was very rude and said no right away.He said to us that if we needed the van by seven o clock we have to pay for one day extra. So we did but he did not mention us anything for returning the vehicle. So we thought that we have whole day to return the vehicle. so we went 10 am to return the vehicle. The man said we shoud have return the vehicle by 9 am and charged us 75 pounds extra for one hour erley renting ... more
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