Practical Car & Van Rental > Reviews

Advantages: none
Disadvantages: Hidden costs, far from airport, costly insurance

We rented a car through Practical Car Rental last June through Travelocity. We were going to a wedding and had five people and a a few bags, and, according to the website, an "intermediate" would be enough. When we got to Dublin, there was no one at the counter - only a telephone, which I should have been suspicious about. I picked up the phone and explained who we were, our confirmation number, how many bags, and - oh wait! the intermediate is not ... Read review

My wife and I rented Practical at Heathrow, booked on Travelocity. Reservation printout said there was a company shuttle to the car lot. We waited for 45 minutes. Finally called and were told to take the bus (4 Pound/person, they wouldn't refund it). Then there was the hassle to get the Loss Damage Waver as we didn't have documentation from our Master Card (since when is that needed), and then they charge 4 Pounds a day when you decline their insurance. (Yes, it's in the fine print from Travelocity) The car, an almost-new Nissan Micra was great. The teaser price on Travelocity is deceptively low. We may have saved a little, but only with lots of hassle. Stick with a reputable company. Be Warned

I agree that customer service is dismal. Not only did we have to pay the 8 pounds for the shuttle service, we were given a car with no fuel. When we called from the motorway, they said they had forgotten to tell us to get fuel. Later they said they had indeed told us. They were more concerned about the aluminum rims than our safety stranded on the M3. Very bad experience all around. Avoid this company and go with a more reputable company at the airport.

Advantages: you get the car that you want
Disadvantages: the real cost is more than they quote to you

I booked my reservation with the company through Travelocity's booking site, because they had a very attractive price for one week rental. A Big Mistake !!! Firstly, I had to pay an extra eight pounds to be taken between their rental office and the LHR airport ( This kind of pickup service provided by the National, Hertz and other car rental companies is free ). Secondly, I had to pay much more than the price that the company had quoted on ... Read review