Hi, this is a review of my many various experiences on citylink buses. To start with, i would say that the company mostly arrives and delivers you to your destination....i have taken around 20+ journeys, from glasgow to edinburgh, inverness, aberdeen, etc, and have never found myself late, quite the opposite, with usually about 10-15 mins early being the norm.
I was inspired to write this review after my one slightly bad experience...which left ... ...on the bus had broken down, about 20 mins into our journey, the driver apologised for this, and just said we would have to grin and bear it for the remainder of our journey. I wuld have like dot hink some kind of compensation would have been offered, but none was even suggested.
However, this is my one real gripe with what is really quite a good service.
Comfort-wise, it depends on your luck in a way, i almost always try to get to the back of the ...
allanwales 20.02.2007
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Ciao members have rated this review on average: very helpful Review of Scottish Citylink Buses
Advantages: Punctual; friendly, helpful staff Disadvantages: Adviseable to book in advance
Scottish Citylink operate most of the long distance coach routes in Scotland, many of which also double as local bus services with passengers allowed to purchase tickets on board. This can present a problem - more of which below.
As far as comfort goes, a coach is a coach and these are no better or worse than any others. Most coaches have an onboard toilet and on longer routes there is usually at least one stop of 5-10 minutes for a toilet/smoke ... ...found them to be very punctual - perhaps surprising considering the vagarities of road traffic, although their timetables do take into account the likelihood of slightly longer journey times at busy periods of the day. Staff in my experience are mostly friendly and helpful. In most cases they're also happy to drop you off more or less where you request, even the middle of nowhere! Likewise, in rural areas, they will pick up more or less anywhere. ...
Essan 18.07.2008
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Ciao members have rated this review on average: helpful Review of Scottish Citylink Buses
Advantages: Fantastic Customer service Disadvantages: None
I can not believe the amazing customer service I recieved. I was travelling to Inverness - changed at Perth and unfortunatley left my mobile phone on the MegaBus. Lucky for me - it was handed it to the driver and passed on to Ross at CityLink in Dundee. They text my other half who had happened to text me to see where I was and arranged for it to be sent up on the bus the next day to arrive in Inverness at 3:30. This was all done befor I even got ... ...with not a scratch - delievered in 2 envelopes with contact details of the place I was styopping alopng with my other halfs mobile number in case there were any issues.
If it wasn't for the honesty of the person handing it in along with the amazing employees at CityLink I would be heartbroken.
(I have rated anything not applicable as average) ...
xxbecks11xx 19.06.2007
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Ciao members have rated this review on average: somewhat helpful Review of Scottish Citylink Buses
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