Rating Summary

Detailed rating

Value for Money

1-5 of 5 reviews Show most helpful reviews first Newest first



AdvantagesFidelity Program - Hotels Selection

DisadvantagesIn some big cities, lack of Hotels selection

"The website is clear, functional and it is quick to make a booking on it. I feel the transaction is safe I never had an issue. The selection of hotels is pretty good, just wish they had more cities and regions of the world, I am sure it will come soon. People working there are reactive and get back to you quickly, hopefully they will soon increase their partnership with hotels so I can for instance pick an hotel in Brasilia or in Bavaria (personal ..." Read review

Ciao members have rated this review on average: somewhat helpful

Community Level 1ruthieabr


Terrible Experience with Splendia.com

AdvantagesNone what so ever. If you want an aggravating experience Splendia.com is the place I found

DisadvantagesDishonest Business practices. Utilizes Bait and Switch

" Terrible Experience with Splendia.com & The Library Hotel I want to share a terrible experience with Splendia and the Library hotel in Koh Samui. I am the victim of Splendia's Bait and Switch policy and fraudulent business practices. I booked a trip with my wife at the Library hotel in Thailand. There were 2 rooms listed, suite and studio. They state on the site-NR rate and in parenthesis non -refundable, however under their Cancellation policies ..." Read review

Ciao members have rated this review on average: somewhat helpful

Community Level 1Jamby


Splendia did not return the deposit


DisadvantagesDid not return our deposit

"Splendia did not return my deposit. The confirmation that they gave me at MyHotel Bloomsbury in London was GBP205.85/night. Splendia made us make a deposit of GBP51.46/night. But when we were checking out, the hotel charged us the whole amount of GBP205.85/night or GBP1,646.80 for 8 nights. The hotel manager said Splendia did not forward our deposit of GBP617.52 to them. So at the front desk, I called Splendia hot line, and the operator just kept ..." Read review

Ciao members have rated this review on average: somewhat helpful

Community Level 1JoshuaPull...


Cannot make ammends with my booking


DisadvantagesVery hard to deal with.

"My sister and I were to meet in Paris Dec. 2009. I booked our hotel thru Splendia in Hilton (across Eiffel Tower). Our booking was made in October 2009. But then, my sister suddenly got sick and had to have an open heart surgery. We had to cancel our trip. I tried calling the hotel mid November and told them about our situation, and asked if we could re book our reservation without any penalties. The hotel agreed but told us we had to call Splendia ..." Read review

Ciao members have rated this review on average: somewhat helpful

Nice Hotel in Milan

AdvantagesNice Design, Nice Hotel Selection, Rewards scheme

DisadvantagesNone at the moment

"I have recently booked an Hotel in Splendia for a weekend in Milan with my wife. The hotel was close to the Central Station which is full of 2-3 star hotels that seems to be still as they were in the 80es. Anyway I found in this website the Hotel Felice Casati which is a 4 star hotel with an unbeatable quality/price. Room small but quite confortable, morning continental breakfast was really good with a wide selection of cakes and teas. I would definitely ..." Read review

Ciao members have rated this review on average: not helpful

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