Home > Travel > Holiday Essentials > Airlines > Sri Lankan Airlines

Rating Summary

Detailed rating

Food Quality
Customer Service
Punctuality
Space
Value for Money

Show only

Quick reviews (1)

1-12 of 12 reviews Show most helpful reviews first Newest first

 

My 3* Review

AdvantagesGood food, attentive staff

DisadvantagesOutdated aircraft

"...complementary tickets to Male with Sri Lankan Airlines, having visited Male the year before for our wedding anniversary we decided to return this time for my husband's birthday. ~*~About Sri Lankan Airlines~*~ Sri Lankan Airlines are the national airline of Sri Lanka operating out of London Heathrow and launched in 1979. They currently operate to 49 destinations and for the purpose of this review I will be advising on their service on a direct route ..." Read review
22.09.2010

Ciao members have rated this review on average: very helpful

Community Level 6danielethe...

danieletheridge

Their wish for my pleasant flight came true

AdvantagesGood meals, lovely staff, sexy staff, modern airbus fleet...

DisadvantagesDodgy shedule, no First Class just Economy and business!

"...soon on Ciao** 'Welcome on board Sri Lankan airlines. We wish you a pleasant flight.' That's what I was told. And that, generally is what happened. On nthe way out to Sri Lanka, from Heathrow, we - me and my family - were rather excited to be going to Sri Lanka. We had never been before, and were rather disappointed when we had to leave, but now, more about the airline. Sri Lankan has only recently changed it's name form AirLanka - a good move ..." Read review
03.03.2001

Ciao members have rated this review on average: very helpful

Community Level 3perera

perera

Sri Lankan Airlines: A Taste of Paradise

AdvantagesGreat Food and Crew, Comfy Seats, IFE is Top Notch!

DisadvantagesBusiness Class always fully booked.

"...being greeted with Ayubowan (traditional Sri Lankan greeting) at the door and taking my seat, I was given hot towels before the flight took off (I've not seen this done in 'economy' on another airline). They also given menu booklets to all the passengers in economy. It makes you actually feel like the money you've spent is being used for your service and enjoyment. The crew were amazing: friendly and warm. I had a pasta type meal for dinner which ..." Read review
27.11.2000

Ciao members have rated this review on average: helpful

Community Level 1saltyonehu...

saltyonehundred

Avoid at all costs

AdvantagesNONE

DisadvantagesNon existent customer service, bad inflight service, limited leg room, damaged luggage

"...fly again is Sri Lankan Airlines. I flew Sri Lankan Airlines from London to Malaysia in July 04. First of all we were told to reconfirm our flight but the phone lines were either continually engaged or if you did get through you were put into a queueing system for a long time. At Heathrow there were only 3 check in counters serving the entire flight hence check in really did take 2 hours of queueing . The flight was completely full hence the cabin ..." Read review
07.08.2004

Ciao members have rated this review on average: helpful

Community Level 5mandyhaley

mandyhaley

Always late, Often cancelled

AdvantagesLow fares

DisadvantagesUnreliablity

"...to the 5* opinions of Sri Lankan Airlines. We travelled with them recently and had a variety of problems. We were due to fly from Sri Lanka to the Male in the Maldives at 0700 (and pick up a connecting sea-plane to the resort). However, the day before we were due to fly we were told that the flight had been re-arranged to 0500, so we missed most of our night's sleep. However, that was only the start of our problems. After an early wake-up call, ..." Read review
14.05.2001

Ciao members have rated this review on average: helpful

Community Level 2kayleybo

kayleybo

Comfy and spacious

Advantagescomfortable seating, excellent in flight entertainment

Disadvantageslocal food!!

"Having travelled to Sri Lankan with Sri Lankan Airways in October this year, I was pleasantly surprised with the on board service and the actual aircraft layout itself. I travelled on a 11 hour direct flight from Heathrow to Sri Lanka and sat on an economy seat. The seat itself was very spacious, with a seat pitch of 33" and seats had adjustable head and arm rests for extra comfort. Formation of seats was 2-4-2 and allocation of seats was pre-bookable ..." Read review
05.11.2003

Ciao members have rated this review on average: helpful

Community Level 1Fazlu

Fazlu

Simply awesome

AdvantagesFriendly crew, Food, IFE, Legroom, Aircrafts

DisadvantagesNothing much

"I flew Sri Lankan from TRZ - CMB - DMM. This was an unplanned trip where I had to make certain changes to my itnerary and had to take an airline available to make it home. At Trichy Airport ( Souther India) - I noticed the pleasant groud staff of Sri Lankan dressed in red. Now usually the airport (which is tiny) is served by Indian Airlines staff, but I was anyways surprised to find UL Staff. Well I was tagged and sent into the boarding area, ..." Read review
07.09.2004

Ciao members have rated this review on average: helpful

Community Level 1scmor

scmor

Sri Lankan Airlines scammed us

AdvantagesOK food I guess

DisadvantagesI never would have paid for the flights they stuck us with.

"...before our holiday and choose Sri Lankan because they were slightly cheaper than others. A month before the holiday they cancelled one of the flights and rescheduled the remaining flights without giving us any option for a refund. The flights we were left with were horrible (9 hour layover and a long haul flight leaving at 4am) and we were forced to take extra time off work as the new flights arrived on Monday morning. We would NEVER have agreed to ..." Read review
18.02.2009

Ciao members have rated this review on average: helpful

Community Level 1SAMANTHAXCV

Quick review of Sri Lankan Airlines

"Unfortunately last December I had to fly Sri Lankan from Colombo to Frankfurt and return. In both ways they did not give me the food I wanted. the crew does not know "customer service and Hospitality.
11.01.2008

Ciao members have rated this review on average: helpful

Community Level 1Jackdawbob

Jackdawbob

Ruined our honeymoon

Advantages On time

DisadvantagesUncaring, incompetent, old planes and not working in flight entertainment

"...flight from the UK to Sri Lanka, so I wan not amused when I was asked to try 5 different pairs of headphones to sort the sound out, and even less amused when my screen went blank, never to work again. The flight attendant tried 3 times to reset the system to no avail, managed to spill my drink all over me, before finally admitting that it wasn't working. When we complained to head office in Colombo, I was given the run around for 3-4 days (of my ..." Read review
09.03.2007

Ciao members have rated this review on average: helpful

Community Level 1jessemcm

jessemcm

Sri Lankan Airlines --- worst airline experience you can imagine!

AdvantagesNone

Disadvantagestotally disorganised and unhelpful.

"...occassion tried at 5 different Sri Lankkan offices to change a fight 4 couldnt do it?? The 5th took 45 mins to take us of the original flight and rebook us on the exact same filght?? After we pointed this out we waited another 20 mins while we were changed to a flight that left at 1.45 am (we were told it was at 3pm, but that was flying the other way). The lady didnt even have the integrity to tell us that she had the times wrong just gave us the ..." Read review
20.04.2009

Ciao members have rated this review on average: somewhat helpful

Community Level 1SENEHE

SENEHE

The best airline in the world for me

Advantagesgood service

DisadvantagesThay chenge there good name airlanka

"...always try to fly in sri lankan airlines. cos thay prowide the good service. very good foods and cindfull servise.there are yung and very biutyfull air hosters in the fli ght.and ground hosters also very yung and butifull. thay are speeking very nisely. always flights are on time. some other uropiyan or american airlines are not up to standed like that. but they have done very stupid thing. that is thay change the name of air line. air lanka was wery ..." Read review
12.07.2000

Ciao members have rated this review on average: somewhat helpful



Are you the manufacturer / provider of Sri Lankan Airlines? Click here