Sri Lankan Airlines

...UPDATE 25 JULY Sri Lankan suffered a major blow to their fleet during yesterday's attack on Bandranaike International Airport in Colombo. However, I have heard about how they are acting and they have handled this very well. They have lost three out of twelve aircraft through destruction and three are damaged. But their website was kept up to date, and their services are resuming today. I must say, I have to congratulate SriLankan on their handling ...
...on Ciao** 'Welcome on board Sri Lankan airlines. We wish you a pleasant flight.' That's what I was told. And that, generally is what happened. On nthe way out to Sri Lanka, from Heathrow, we - me and my family - were rather excited to be going to Sri Lanka. We had never been before, and were rather disappointed when we had to leave, but now, more about the airline. Sri Lankan has only recently changed it's name form AirLanka - a good move because ...

danieletheridge 03.03.2001 (04.09.2001) · Read full review
Ciao members have rated this review on average: very helpful
Review of Sri Lankan Airlines

...to Singapore). Aircraft: A340-400 Sri Lankan is now handled by KLM at Heathrow and although their attitude was quite indifferent at check-in, it was a totally the opposite when onboard. After being greeted with Ayubowan (traditional Sri Lankan greeting) at the door and taking my seat, I was given hot towels before the flight took off (I've not seen this done in 'economy' on another airline). They also given menu booklets to all the passengers in ...
...spent is being used for your service and enjoyment. The crew were amazing: friendly and warm. I had a pasta type meal for dinner which surprised me wholely as the quality and taste was amazing. It was as if I was eating a freshly cooked meal in a restaurant! They also had sandwiches in the galleys of the aircraft which passengers could help themselves to if they felt peckish. The seats were very comfy and there were seatback TV's in all the seats ...

perera 27.11.2000 (09.10.2006) · Read full review
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Review of Sri Lankan Airlines

...fly again is Sri Lankan Airlines. I flew Sri Lankan Airlines from London to Malaysia in July 04. First of all we were told to reconfirm our flight but the phone lines were either continually engaged or if you did get through you were put into a queueing system for a long time. At Heathrow there were only 3 check in counters serving the entire flight hence check in really did take 2 hours of queueing . The flight was completely full hence the cabin ...
...oil. Worse still, Sri Lankan airlines has no customer support service whatsoever. I was given a number to report the damage to and after many rings someone would just pick up the phone and leave it on the side without answering it. After a day of trying I managed to get through only to be given more phone numbers to call to report the damage. I was sent on a wild goose chase (they gave me British Airways numbers to call) and then finally BA gave ...

saltyonehundred 07.08.2004 (21.01.2005) · Read full review
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Review of Sri Lankan Airlines

...to the 5* opinions of Sri Lankan Airlines. We travelled with them recently and had a variety of problems. We were due to fly from Sri Lanka to the Male in the Maldives at 0700 (and pick up a connecting sea-plane to the resort). However, the day before we were due to fly we were told that the flight had been re-arranged to 0500, so we missed most of our night's sleep. However, that was only the start of our problems. After an early wake-up call, ...
...flights were being cancelled, including one to Australia. It seems that Sri Lankan Airlines don't have enough planes - hence my comment "always late, often cancelled". Check in staff seemed unable to sort out the problems. Their fares appear competitive, but we found them to be unreliable. ...

mandyhaley 14.05.2001 · Read full review
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Review of Sri Lankan Airlines

Having travelled to Sri Lankan with Sri Lankan Airways in October this year, I was pleasantly surprised with the on board service and the actual aircraft layout itself. I travelled on a 11 hour direct flight from Heathrow to Sri Lanka and sat on an economy seat. The seat itself was very spacious, with a seat pitch of 33" and seats had adjustable head and arm rests for extra comfort. Formation of seats was 2-4-2 and allocation of seats was pre-bookable ...
...word, 4 in a row and many others. On the whole I would fully recommend Sri Lankan Airways and would fly with them again in teh future. If you are worried about a long flight, Sri LAnkan Airways makes the flight so comfortable the time really does pass quickly. ...

kayleybo 05.11.2003 · Read full review
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Review of Sri Lankan Airlines

...before our holiday and choose Sri Lankan because they were slightly cheaper than others. A month before the holiday they cancelled one of the flights and rescheduled the remaining flights without giving us any option for a refund. The flights we were left with were horrible (9 hour layover and a long haul flight leaving at 4am) and we were forced to take extra time off work as the new flights arrived on Monday morning. We would NEVER have agreed ...

scmor 18.02.2009 · Read full review
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Review of Sri Lankan Airlines

I flew Sri Lankan from TRZ - CMB - DMM. This was an unplanned trip where I had to make certain changes to my itnerary and had to take an airline available to make it home. At Trichy Airport ( Souther India) - I noticed the pleasant groud staff of Sri Lankan dressed in red. Now usually the airport (which is tiny) is served by Indian Airlines staff, but I was anyways surprised to find UL Staff. Well I was tagged and sent into the boarding area, where ...
...of the airport's size. Anyways - I was climbing up the stairs and I was pleasantly greeted by a cabin crew at the door with "Ayubowan" I thought that was a nice touch and went to my seat where I was helped by another smiling stewardess. The flight to Colombo was uneventful and short, but pleasant. We landed in Colombo where I had a 5 hr layover before our Dammam bound flight. Colombo airport is not exactly "cool" but has a homely touch to it! I was ...

Fazlu 07.09.2004 · Read full review
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Review of Sri Lankan Airlines

...occassion tried at 5 different Sri Lankkan offices to change a fight 4 couldnt do it?? The 5th took 45 mins to take us of the original flight and rebook us on the exact same filght?? After we pointed this out we waited another 20 mins while we were changed to a flight that left at 1.45 am (we were told it was at 3pm, but that was flying the other way). The lady didnt even have the integrity to tell us that she had the times wrong just gave us the ...
...and asked and she said matter of factly that was the only time the flight was avail. True, but at least be honest enough to let us know the original time we were told was a mistake and it was going to be 13 hours later. On another flight we were one of the first to check in (we'd been waiting at the airport for 7 hours) they still couldn't organize us two seats together. We booked together, checked in together but had to sit apart on a flight, it ...

jessemcm 20.04.2009 · Read full review
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Review of Sri Lankan Airlines

Unfortunately last December I had to fly Sri Lankan from Colombo to Frankfurt and return. In both ways they did not give me the food I wanted. the crew does not know "customer service and Hospitality. ...

SAMANTHAXCV 11.01.2008 (08.01.2008)
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Review of Sri Lankan Airlines

...flight from the UK to Sri Lanka, so I wan not amused when I was asked to try 5 different pairs of headphones to sort the sound out, and even less amused when my screen went blank, never to work again. The flight attendant tried 3 times to reset the system to no avail, managed to spill my drink all over me, before finally admitting that it wasn't working. When we complained to head office in Colombo, I was given the run around for 3-4 days (of my ...

Jackdawbob 09.03.2007 · Read full review
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Review of Sri Lankan Airlines

...always try to fly in sri lankan airlines. cos thay prowide the good service. very good foods and cindfull servise.there are yung and very biutyfull air hosters in the fli ght.and ground hosters also very yung and butifull. thay are speeking very nisely. always flights are on time. some other uropiyan or american airlines are not up to standed like that. but they have done very stupid thing. that is thay change the name of air line. air lanka was ...

SENEHE 12.07.2000 · Read full review
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Review of Sri Lankan Airlines