Sri Lankan Airlines > Reviews

Advantages: Low fares
Disadvantages: Unreliablity

...to the 5* opinions of Sri Lankan Airlines. We travelled with them recently and had a variety of problems. We were due to fly from Sri Lanka to the Male in the Maldives at 0700 (and pick up a connecting sea-plane to the resort). However, the day before we were due to fly we were told that the flight had been re-arranged to 0500, so we missed most of our night's sleep. However, that was only the start of our problems. After an early wake-up call, ... Read review

Advantages: comfortable seating, excellent in flight entertainment
Disadvantages: local food!!

Having travelled to Sri Lankan with Sri Lankan Airways in October this year, I was pleasantly surprised with the on board service and the actual aircraft layout itself. I travelled on a 11 hour direct flight from Heathrow to Sri Lanka and sat on an economy seat. The seat itself was very spacious, with a seat pitch of 33" and seats had adjustable head and arm rests for extra comfort. Formation of seats was 2-4-2 and allocation of seats was pre-bookable ... Read review

Advantages: Friendly crew, Food, IFE, Legroom, Aircrafts
Disadvantages: Nothing much

I flew Sri Lankan from TRZ - CMB - DMM. This was an unplanned trip where I had to make certain changes to my itnerary and had to take an airline available to make it home. At Trichy Airport ( Souther India) - I noticed the pleasant groud staff of Sri Lankan dressed in red. Now usually the airport (which is tiny) is served by Indian Airlines staff, but I was anyways surprised to find UL Staff. Well I was tagged and sent into the boarding area, ... Read review

Unfortunately last December I had to fly Sri Lankan from Colombo to Frankfurt and return. In both ways they did not give me the food I wanted. the crew does not know "customer service and Hospitality.

Advantages: On time
Disadvantages: Uncaring, incompetent, old planes and not working in flight entertainment

...flight from the UK to Sri Lanka, so I wan not amused when I was asked to try 5 different pairs of headphones to sort the sound out, and even less amused when my screen went blank, never to work again. The flight attendant tried 3 times to reset the system to no avail, managed to spill my drink all over me, before finally admitting that it wasn't working. When we complained to head office in Colombo, I was given the run around for 3-4 days (of my ... Read review

Advantages: good service
Disadvantages: Thay chenge there good name airlanka

...always try to fly in sri lankan airlines. cos thay prowide the good service. very good foods and cindfull servise.there are yung and very biutyfull air hosters in the fli ght.and ground hosters also very yung and butifull. thay are speeking very nisely. always flights are on time. some other uropiyan or american airlines are not up to standed like that. but they have done very stupid thing. that is thay change the name of air line. air lanka was wery ... Read review