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Sri Lankan Airlines

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Good

“My 3* Review”

published 21/09/2010

Good food, attentive staff

Outdated aircraft

In May of last year I was fortunate enough to be part of a work incentive and received two complementary tickets to Male with Sri Lankan Airlines, having visited Male the year before for our wedding anniversary we decided to return this time for my husband's birthday. ~*~About Sri Lankan...

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Excellent

Good meals, lovely staff, sexy staff, modern airbu...

Dodgy shedule, no First Class just Economy and bus...

UPDATE 4 SEPTEMBER :Re-write coming soon: I would like to say that SriLankan has now pretty much returned to a service level that it will continue with for about a year, and there is more information on their revamped website accessible on www.srilankan.lk. Their fleet now comprises of seven...

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Excellent

Great Food and Crew, Comfy Seats, IFE is Top Notch...

Business Class always fully booked.

Travelled economy from LHR-CMB-SIN (London Heathrow to Colombo to Singapore). Aircraft: A340-400 Sri Lankan is now handled by KLM at Heathrow and although their attitude was quite indifferent at check-in, it was a totally the opposite when onboard. After being greeted with Ayubowan (traditional...

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Not for me

“Avoid at all costs”

published 07/08/2004

NONE

Non existent customer service, bad inflight servic...

I have travelled on at least 30 different long and short haul airlines including budget airlines but the only one I will never ever fly again is Sri Lankan Airlines. I flew Sri Lankan Airlines from London to Malaysia in July 04. First of all we were told to reconfirm our flight but the phone...

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Satisfactory

“Always late, Often cancelled”

published 14/05/2001

Low fares

Unreliablity

I must add a contrary view to the 5* opinions of Sri Lankan Airlines. We travelled with them recently and had a variety of problems. We were due to fly from Sri Lanka to the Male in the Maldives at 0700 (and pick up a connecting sea-plane to the resort). However, the day before we were due to fly...

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Super

“Comfy and spacious”

published 05/11/2003

comfortable seating, excellent in flight entertain...

local food!!

Having travelled to Sri Lankan with Sri Lankan Airways in October this year, I was pleasantly surprised with the on board service and the actual aircraft layout itself. I travelled on a 11 hour direct flight from Heathrow to Sri Lanka and sat on an economy seat. The seat itself was very spacious...

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Excellent

“Simply awesome”

published 07/09/2004

Friendly crew, Food, IFE, Legroom, Aircrafts

Nothing much

I flew Sri Lankan from TRZ - CMB - DMM. This was an unplanned trip where I had to make certain changes to my itnerary and had to take an airline available to make it home. At Trichy Airport ( Souther India) - I noticed the pleasant groud staff of Sri Lankan dressed in red. Now usually the airport...

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Not for me

OK food I guess

I never would have paid for the flights they stuck...

We booked tickets from London to Colombo and Singapore a couple months before our holiday and choose Sri Lankan because they were slightly cheaper than others. A month before the holiday they cancelled one of the flights and rescheduled the remaining flights without giving us any option for a...

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Not for me

published 11/01/2008

Unfortunately last December I had to fly Sri Lankan from Colombo to Frankfurt and return. In both ways they did not give me the food I wanted. the crew does not know "customer service and Hospitality.

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Not for me

“Ruined our honeymoon”

published 09/03/2007

On time

Uncaring, incompetent, old planes and not working ...

The airline was a disgrace. Our honeymoon flight out was dogged by an old, leaking plane ( the airconditioning, I think, leaked liquid onto me during take-off and landing) incompetent staff (how hard is it to get my wife a vodka and tonic? Not gin and tonic, not vodka and soda, not vodka and coke...

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Not for me

None

totally disorganised and unhelpful.

Cancelled flights on us repeatedly, 5 hour delays on the rescheduled flights. On another occassion tried at 5 different Sri Lankkan offices to change a fight 4 couldnt do it?? The 5th took 45 mins to take us of the original flight and rebook us on the exact same filght?? After we pointed this out...

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Excellent

good service

Thay chenge there good name airlanka

I always try to fly in sri lankan airlines. cos thay prowide the good service. very good foods and cindfull servise.there are yung and very biutyfull air hosters in the fli ght.and ground hosters also very yung and butifull. thay are speeking very nisely. always flights are on time. some other...

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Not for me

published 07/02/2008

Srilankan Airlines is probably the worst Airline in the globe..... They have never come on time, and its always delayed. and dont give a damn about its passangers.... NOT even the frequent flyers.. AVOID AT ALL COST....

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Not for me

published 26/10/2007

Hallo just sitting in the lounge in Colombo, reading some reviews on Sri Lanka Airlines, since flight was delayed for altogether 7.3 hour. First stated reason from stuff ... technical problems. Second stated problem after 5 hours of waiting ... delayed flight from Dubej. Flight stuff does actueally not help at all. ... Even uncompetent or not willing. Request to rebook via paris to FRA was first declared noit to be possible. Flight from Paris to FRA we were told to have paid bz ourself .... Later it was offered to have rebook possibilities, but after severel questions Actuallz no lunch an no proper lunch dinner etc. provided. I was mz last time. Cannot be advised to flz Sri Lanka .... Sorry for them

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Not for me

published 23/11/2008

Awful - really long flight from Colombo to london. Lights don't work, entertainment system doesn't work and then they served the obnoxiousand agressive passenger next to me 8 double whiskeys in the first 2 hours - he spilt the 9th one over me. I am furious and have complained - I don't expect I will hear anything. If you can cope - it's just a flight- if this is a special holiday / honeymoon to Sri Lanka or Maldives - watch out.

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