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Home > Travel > Europe > United Kingdom > Other Destinations in United Kingdom > United Kingdom Hotels > Hotel United Kingdom Hotels > The Grand Hotel, Scarborough

User Reviews

for The Grand Hotel, Scarborough

Rating Summary based on 10 reviews

  • 5 Stars
    		1
  • 4 Stars
    		2
  • 3 Stars
    		1
  • 2 Stars
    		0
  • 1 Star
    		6

Detailed rating

  • Cleanliness
  • Comfort
  • Facilities
  • Service
  • Value for Money
  		• 3.3
  		• 3.0
  		• 1.7
  		• 2.0
  		• 2.3
Previous page Next page Page 1 of 1 | 1 to 10 out of 10 Review(s)
  • 40 of 40 Ciao users found the following review helpful
    Picture of rosiesmum

    Level 2 rosiesmum

    Member since 01/06/2008

    Reviews written: 7

    5 Stars The Grand is truly Grand 10/04/2009
    User recommends the product

    Advantages Advantages A comfortable hotel and great restaurant

    Disadvantages Disadvantages Quite a walk up the hill or steps if escalator is not on

    I had a very hectic Christmas last year cooking for the family and generally doing far too much eating and drinking, so when it came to New Years Eve I was worn out, and to be quite honest just could not face another knees up to see the New Year in. My husband came up with the idea of going for a pint at tea time then back home for a night in front of the television. I agreed with that idea and then he piped up that we would have to go to bed early because we were getting up at six in the morning to drive to Scarborough and staying over night in the grand Hotel. Scarborough is about three and ... more
  • 25 of 25 Ciao users found the following review helpful
    Picture of TopReviewer69

    TopReviewer69

    1 Star Not so Grand - not very good either! 08/05/2005
    User doesn't recommend the product

    Advantages Advantages Location

    Disadvantages Disadvantages Loads!

    I booked the hotel as a last minute bank holiday getaway. I read some reviews on another site (only once I had booked - oops!), but it was only for a night. I booked a Premier room (worth the extra - see points below). Staff: Reception staff were not very knowledgable and we got the same 'I don't really know' response from the same girl more than 10 times in 2 minutes! Restaurant staff were hit-and-miss. I asked about the Premier carvery and was told something completely wrong by the receptionist. The same receptionist also did not know how to open the door on the wheelchair ramp - or even if ... more
  • 10 of 10 Ciao users found the following review helpful
    Picture of scribbelle

    Level 3 scribbelle

    Member since 06/05/2002

    Reviews written: 40

    1 Star A horror story of a hotel, don't stay there! 08/07/2011
    User doesn't recommend the product

    Advantages Advantages Picture postcard views of Scarborough

    Disadvantages Disadvantages Everything else

    I have been taken by Scarborough since I went there on a day trip a few years back . The magnificent looking Grand hotel dominated the skyline, the shoreline, in fact from every angle looking up from the South bay. I promised myself I would someday return, and would stay there however much it cost. When I did some research (I obviously didn't read the reviews, cause I've read so many since that would have made me think twice about booking there) I was suprised to find the rates fairly reasonable, especially for the height of the season. I paid £180 for myself and my partner to stay for two ... more
  • 9 of 9 Ciao users found the following review helpful
    Picture of danilou1

    Level 1 danilou1

    Member since 20/11/2007

    Reviews written: 8

    1 Star Nothing ***GRAND*** about it! 23/11/2007
    User doesn't recommend the product

    Advantages Advantages Central for location

    Disadvantages Disadvantages Where do I start!

    I'm going to give you an honest, reliable, insider's review of the Grand Hotel, Scarborough. "The Grand" is now, and has been, part of the Britannia group for the past few years. With the promise of a 7 million pound refurbishment program in place, I took the position of Food Services Manager, summer of 2005. I had recently moved to the area and knew little about The Hotels reputation….only through research did I find the marvellous history of the building itself. Built in 1863 as one of Europe's first purpose built hotels, The Grand Hotel boasts superb architecture with the design rumoured to ... more
  • 9 of 9 Ciao users found the following review helpful
    Picture of MarkHodgkins

    MarkHodgkins

    4 Stars Grand Not So 30/01/2008
    User doesn't recommend the product

    Advantages Advantages None

    Disadvantages Disadvantages Come away feeling very ill

    The Grand Hotel built in the late 1800s boosted to be the biggest man built building in Europe at that time. Constructed over 12 floors to represent 12 months of the year 52 chimneys, 365 rooms and 4 towers to mark the seasons of the year. In seeing the building and with great imagination you can see how fine and grand it was at that day of is peak. With great views from one side of the hotel overlooking the beach and harbour. 3 fine Ballrooms, 2 Restaurants, and a Grand Staircase guiding you up on to a balcony that looks down over the Grand Lounge. A hotel that's was at its finest in its day ... more
  • 7 of 7 Ciao users found the following review helpful
    Picture of SimonHolmes66

    SimonHolmes66

    1 Star Most certainly NOT The Grand! 14/07/2006
    User doesn't recommend the product

    Advantages Advantages Very close to the town and attractions.

    Disadvantages Disadvantages The Grand?? Should be called The Shabby.

    On the 1st of July this year (2006) my partner and I stopped at The Grand Hotel, Scarborough in room 402, thankfully for only one night! On first impressions (exterior) the hotel looks great, unfortunately, on entering the very small (double??!) room, these thoughts soon ended. The room was terrible, shabby, dirty and had a used condom floating in the toilet (should have checked out straight away!). I immediately reported the floating item to the front desk (no phone in room), the receptionist was very apologetic and assured us the condom would be dealt with straight away. On returning to the ... more
  • 17 of 21 Ciao users found the following review helpful
    Picture of RichPrice

    Level 5 RichPrice

    Member since 15/01/2007

    Reviews written: 40

    1 Star Never Again 25/01/2007
    User doesn't recommend the product

    Advantages Advantages It looks nice

    Disadvantages Disadvantages Incredibly Shabby

    I had the misfortune to be stuck in Scarborough and needed a hotel. The Grand looked promising (appearances can be deceptive). certainly it charges "grand" prices. I paid what I would expect to pay for an average 3* hotel. I made the mistake of booking one night B&B The place was almost full,. it transpired with a country and western convention. The room, a twin, was cramped. It was allegedly ensuite (call the toilet and shower a broom cupboard). The room desperately needed redecoration/refurbishing/cleaning. I have to say that it is the worst hotel I have ever stayed in. The hotel appears to ... more
  • 2 of 3 Ciao users found the following review helpful
    Picture of Helen-Mary

    Level 1 Helen-Mary

    Member since 31/07/2009

    Reviews written: 2

    3 Stars Splendid but shabby 05/08/2009
    User recommends the product

    Advantages Advantages Plentiful and reasonably priced food

    Disadvantages Disadvantages In need of updating, shabby in places.

    This majestic hotel has panoramic views over the seafront and an old world charm. I stayed here as a child on a family holiday and remember running up and down the corridors while my sister who I was sharing a room with phoned down to the dining room to complain of my behaviour!| However, at The Grand time has in some ways stood still. Catering for week-end 'Butlin's - style' themed house parties the hotel is a little shabby and could do with a large cash injection to restore it to yesterdays glory or to move it forwards to confidently take it's place in a modern world, with style. It is ... more
  • 0 of 2 Ciao users found the following review helpful
    Picture of hyacynthtea

    Level 1 hyacynthtea

    Member since 17/09/2005

    Reviews written: 1

    4 Stars Unbeatable value at "The Grand Hotel" Scarborough 19/03/2010
    User recommends the product

    Advantages Advantages Children stay free!! If you have a window then the views are fantastic. The rooms are excellent.

    Disadvantages Disadvantages Limited parking and you have to pay. No room service or phone in your room.

    If you dont like to queue then for a little extra upgrade to premier status. We have had 4 breaks at The Grand, and will definately be going back, and have always booked premier rooms. We like the "Turet" rooms best, we booked it as a double for 2 of us but this room is so unusual, it contains 2 bedrooms both with it's own tv, and a lovely spa bathroom that has 2 doors for each bedroom. The unusual circular shaped rooms have smashing views of the town and beach, Perfect for 4 adults or a family booking. if any of your party cant make a short flight of steps, this room is not for you.We have ... more
  • 2 of 11 Ciao users found the following review helpful
    Picture of whitbylover

    Level 1 whitbylover

    Member since 28/08/2010

    Reviews written: 1

    1 Star Some things you should know before booking 28/08/2010
    User doesn't recommend the product

    Advantages Advantages Lovely building with magnificent history and views of Scarborough.

    Disadvantages Disadvantages Quite a few to consider (see my comments).

    Parking spaces are VERY hard to get near the hotel as the area is full of hotels all competing for VERY limited spaces. With their 'discounted' parking card it costs a MINIMUM of £6 a day. The fire alarm went off four or five times in our week with little or no explanation. Very worrying at 1am when you're on the fifth floor. Trust me! Some rooms have NO windows. Seriously!! Waiting for one of the two lifts can take a very long time if you are unable to take the stairs. Some of the staff are absolute morons. Very rude and with serious social/attitude problems. A few could not be more helpful ... more
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