Quick review of The Hempel Hotel, London Review ofThe Hempel Hotel, Londonby
jakester9
My parents were due to stay at the Hempel in a two bedroom suite (£500 /night) this October. They booked their rate in August and received an advance purchase discount.
In the intervening period my stepmother was diagnosed with a terminal brain tumor. As she would be in treatment in October, and was generally unable to travel they had to cancel their trip.
The Hempel refused to refund the full amount of the stay, refunding only 50%25 and insultingly offered an upgrade on a future stay. This runs against standard practice in the travel industry (read any airline T&Cs)
The staff are incredibly arrogant to deal with and only more so as you work up the chain.
Do not stay here!
Ciao members have rated this review on average helpful
accommodation in central London. The theme throughout the hotel is light creams and whites with clever storage and individual room styles. All bedroomshave unique touches...
accommodation in central London. The theme throughout the hotel is light creams and whites with clever storage and individual room styles. All bedroomshave unique touches ...
The Hempel, London
The Hempel - West London's breathtakingly stunning boutique hotel created by acclaimed
... more
British designer, Anouska Hempel is an architectural statement in original design. Just steps from the centre of London and into The Hempel world, a destination susp...
THE HEMPEL HOTEL,
The Hempel Hotel, West London's breathtakingly stunning 5 star luxury hotel created by
... more
acclaimed British designer Anouska Hempel is an architectural statement in original design and luxury. Step from the centre of London and into The Hempel world, a de...
Featured merchant
| 
