Advantages: Despite everything - great holiday Disadvantages: frustration with reps and Thompson in general
Last year i took my partner, daughter and son on holiday to Feuventuaventura. This was our first holiday together for 7 years since i had split from my childrens father so was, therefore, really looking forward to this holiday.
We paid around £200 each for a self catering package deal and was not expecting absolute luxury with the price we paid. The apartments were basic, but clean and the site itself was very nice.
Three nights into the holiday ... ...pour during the night. My partner woke to find water pouring through the ceiling and the light fittings. The floor was one huge puddle. My children were sleeping in the room where the water was and i was horrified that one of them might have got up in the night, stood in the water and switched on a light!!
Naturally we phoned the Thompson Help Desk who could do nothing for us that night but told us a Rep would be straight to the room to see us first ...
toyah666 26.01.2005
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Advantages: Fantastic choice of locations Disadvantages: Repetitive food in hotel
I think that my 2009 Thompson summer holiday to Lake Garda was excellent.
The location is magical, a beautiful clean lake surrounded by moutains with the most idylic small towns dotted around the shore line, but Thompson made the experience even better with a smooth service from start to finish.
Everything was taken care of with friendly and polite staff who were willing to help with everything but were not overly intrusive. All questions could ... ...Excellent excurtions were arranged by liasing with the local tourist office who used guides who were very knowledgable and approachable. There was a wide variety to choose from, sufficient for a two week holiday but not too many to overtire you.Although this is the first time I have used Thompson I will certainly book again through Thompson next year. However I cannot imagine a better holiday than I have had this year. ...
lesleyh54 05.11.2009
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Advantages: A travel agent who cared and knew what she was doing Disadvantages: None
We recently went on a Thomson Platinum Holiday in Egypt and had a fantastic time.
My husband and I decided to have a holiday, just the two of us for a change, and fancied something a bit more sophisticated and special.
We had never used Thomson before, always went for the cheaper companies which really doesn't always prove to be the best thing to do. So this time we walked into a Thomson Travel Agent, sat down and asked them to send us somewhere ... ...for another review.
The Thomson Platinum experience is marvellous. As they advertise in the brochure, top quality accommodation and excellent locations all at a reasonable price which won't break the bank. Not only was the hotel well above our expectations but the service we received from Thomson was top notch. Our tickets arrived on time, no having to chase anyone up. There were no changes to our flight times. We were dropped off at the hotel first. ...
Helenofellon 25.05.2007
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Advantages: They still have some thread of a good reputation that they may want to retain. Disadvantages: They are losing their reputation for customer service due to sheer greed.
...hotel and tours seperately to Thomson and cheaper too. Their only value add, is the airport transfer and local help from their rep. Alas, they do not even provide this in Malta. The airport transfer to the resort had seperate luggage vans to the coaches. The van carrying my suitcase dropped it in the street opposite the apartment and then left it unattended.
When my coach arrived I rushed out to place it in a safe place. During this distraction ... ...Paul did not offer to help contact the police, nor give the address or phone number.
I would trust the reps as much as I could thrown them.
I used to recomend Thomson but it hasn't taken long for the new management to wreck the company. Avoid, avoid, avoid. ...
mariegriffiths 16.07.2002
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Advantages: Thomson Gold. great for couples without children Disadvantages: No little darlings crying for a lolly!
...your butterfly stroke, choose a Thomson Gold. Soothing pianist to accompany your pre-dinner aperitif. Excellent food, hey even a taste of the black stuff---no not GUINESS silly, but caviar. Entertainment every night, very comfortable rooms, central location. Really large swimming pool, lots of comfortable sun loungers, very peaceful, waiter service. No shortage of seating in the bar area. Practise your salsa on the dancefloor. Go on, go gold, at ...
Hollyhock 17.08.2003
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Advantages: all brochures Disadvantages: rubbish customer service
...to Thomson. I know that Thomson will sell you there on branded Thomson holidays, put on fuel charges and everything else they add on, they are contradicting themselves as they say they dont charge fuel supplement which they do.
Thomson is one of the most exspensive companies to go on holiday with. The Thomson motto 'Cheapest o the High Street and we dont charge Fuel Supplements' this is a lie as all companies charge fuel supplements!!
Thomson staff ... ...buy holidays or work for Thomson ever as Thomson's is a rip off!!
The Holiday Guides they use are usually out of date, they dont give you the right information most of the time with regards to building works, etc..
The foreign exchange buraeu is ok bt you can definatly get more for the pund elsewhere.
Thomson is an average company to use, i now prefer Going Places, Thomas cook etc to them now.
The staff in Thomson shops can be quite rude at times, ...
kimberley1986 20.02.2007
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Value for Money
Quick review of Thomson Holidays
Very bad organisative job from the stuff, not concentrated, many assistants made booking for one holidays, we were waiting hotel confirmation, after 1 week, it was canceled, hotel was selected by accident, missing information. Few times per week going to office asking about hotel papers, which never were sent to our adress. Wanted to change flight tickets being in holidays, no posible even to buy new tickets ! We went to Thomas Cook who helped us with 100 % respect and quelified services !
Nightmair, dificult, unprofesional, not reccomend !
Better to make all arangements by yourself on internet ! ...
zuikene 12.01.2008
Ciao members have rated this review on average: helpful Review of Thomson Holidays
Advantages: Everything a parent could wish for and excellent fun for the kids Disadvantages: at risk of child overdose
...from what I understand all Thomson Super Family Holidays are of the same standard.
There was everything a child could possibly want. Kids clubs for all ages, creche facility, outdoor play areas, indoor soft play area, splash pool, swimming pool, all day children's entertainment, mini disco, even their own section of the buffet. Everything was thought of and the Thomson entertainment staff were great.
I also had a great time as I got a few hours ... ...fully kitted out with top quality equipment. The evening entertainment was great and there was also adult's sports activities.
My only complaint would be all the add on charges, eg, 10 euros to hire your safe, 10 euros to hire fridge and also charges for cots and other baby equipment, it all adds up. The hotel bar was also very expensive. ...
Dawni 26.09.2003
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Value for Money
Quick review of Thomson Holidays
just returned from another stay at the Dora. Still the same, very clean with a lovely pool/bar. All the people are so friendly and genuinly remember you. We never had a bad meal in any of the Tavernas, can't recomend any specific one as they are all great! This year, however, the village is extremely quiet with the bars,etc struggling to survive, due to Tui using the Plaza ( now Sandy Beach) as an all-inclusive hotel. It is financially killing the village and if nothing is done, it will become a 'ghost town'. Next time we return, we will book a flight only and deal direct. If you go, please try and do the same! ...
Worger109 06.07.2008
Ciao members have rated this review on average: helpful Review of Thomson Holidays
Advantages: A great way way to meet people. Disadvantages: The hotels may be a little basic for some people
For the first time in 28 years of married life, my wife and I went on holiday on our own, without our parents or our children. Would we like it, would we be bored, would we argue? Because of our fears we decided to go book somewhere in the Thomson's "Small and Friendly" brochure. We chose Rhodes Town in Greece and stayed in the Astron Hotel in the New Town, about a 10 minute walk from the ancient walled city called, not surprizingly, the "Old Town". ... ...ever had. The hotel was larger than I thought it would be but the welcome we and all of the other guests were given by the manager, Dimitri, and his staff and family was out of this world. Also because everyone breakfasted together on the shaded front terrace, we met lots of new friends, many who, like us were on their own for the first time. We will definately go back there but another bonus is, because this type of holiday is a lot cheaper than ...
bobhaskett 24.08.2000
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Advantages: quality Disadvantages: poor customer service - but probalbly no worse than the others.
Thomson Holidays have to be the best UK tour operator. They generally only use the best accommodation and the Britannia flights are fine. I have always made Thomson my first choice because I have never had a bad holiday with them. I have had poor holidays with other operators though. However I do feel that one area that lets them down badly is customer service in the UK. If you do get a glitch it is so difficult to get any answer. I am a so-called ... ...allowance - could I resolve it in time - no! Impossible. To summarise, if you don't need customer care in the UK you will generally have a great holiday and think Thomson are wonderful. If you do need customer care your opinion of Thomson may be less. ...
birling 30.01.2001
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Advantages: Weather Disadvantages: Poor food, poor service
After a long winter I was looking forward to a relaxing break in Fuerteventura. We had booked in at Thomsons Garden Studio Apartments in Caletta des Fustes.
Upon arrival the complex looked pleasent enough, if a little cramped but upon inspection of the rooms another story began to emerge.
Our well-equipped kitchen had a fride that only worked with a little persuasion (normally performed by somebodies foot). One of the beds was broken and everytime ... ...awoken. Every set of sheets that were put on our beds during our stay had a multitudes of holes. The buffet bar in the restaurant area (more like a school canteen) was regularly invaded by flies.
After a poor nights sleep the complex was invaded by a barrage of loud voiced chamber maids every morning.
I know this is Spain but surely they can do better than this.
I am now going back to work to have a relaxing break. ...
Marcia 04.04.2001
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Advantages: so easy, they do it all for you Disadvantages: the holiday has to end!
I booked with Thompson as I have used them before, and they have always been satisfactory. They dealt with everything, from flights, transport to and from the hotel, accustoming you to the hotel, you could book trips through them as well. my husban had a slight acident whilst in the hotel,and they dealt with that very well. The Hotel we stayed at was outstanding, so clean, the food excellent, the holiday rep was around every day, she saw to everything, ... ...long journey from the airport to the hotel, and she even made that good fun! Some reps I have met on other holidays were useless, in my opinion, just wanted to enjoy themselves and not worried bout you enjoying yourselves. I will never forget the holiday at Hotel Belcekiz, I think Thompsn & Portland Direct are the only 2 companies you can book through, and I would strongly recommend that you try them. You won't be disappointed. ...
marilla0197 30.05.2009
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Advantages: nice people, lots of places to see, nice shows, great sun tan, guides are great, perfect trip Disadvantages: rough sea...
...called Topaz. It was a Thomson holiday trip and I loved it. Why I liked my holiday? Well mostly because of the crew! Everybody spoked English and I felt like I am in language course, everybody was so lovely, shows were great, there was awsom dancing lessons and entertainment team was wonderful, so when last evening came I was weeping and said I'll be back. I have no a great friend there on board, she's a performer there and she'll always be my best ...
tanssi 28.07.2000
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...only did it once with Thomson - and it will stay that way.
I have never felt like such a 'second class citizen' when travelling as when I went with Thomson. There were marked differences between the way travellers who had booked from the brochure, and those on 'Lates' appeared o be treated.
1. Reduced baggage allowance
2. Make sure your travelling companions do not sit with you on the aircraft - even though you were one of the first at check-in.
...
mgtnosal 11.10.2000
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