Thomson Premium Economy Seats

This time last year I was booking my holiday to the Dominican Republic with my boyfriend & of course I do all the booking & he shows very little interest until he gets his tickets. At the time of booking both our tickets came to just less than £1000 so I decided we would go for a bit of an extra as it was a special trip our first holiday alone together & we wanted some thing to remember so I opted for the premium economy seats at the price of £195pp not telling my boyfriend I just gave him the final figures to pay. I booked through Portland direct online & thought little of it. About a month ... more

When it comes to charter airlines, they all more-or-less provide the same services with tiny variations! Most have a 'premium' or upgraded economy section somewhere on the long-haul aircraft which is used to provide an additional and more personal service to its passengers. Thomson has a dedicated premium cabin on board it 767-300 type aircraft at the front. The aircraft carries 315 passengers with 35 of these seats in the premium section of the aircraft. These are rows 1-5 and are in a 2-3-2 configuration to allow for the wider seats. The remainder of the aircraft is economy seats which are ... more

as you can guess this is a complaint about being let down by thomson and the tour operator that books the holiday that you expect. Onboarding the thomson aircraft bound for punta cana in the dominican (who we were told would be first choice) you can imagine my horror knowing full well we had been duped. the alledged 36 inch seat pitch we had paid for was now 31 inch, 33 inch if i was being generous. as i measured the seating with a tape,( as we have been misled before).From my experience in the past ,flying with thomson does not compare with first choice, and to find they have now merged ... more