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1-15 of 24 reviews of Thomson sort by Usefulness | Product rating | Date

 

Sunshine & Great Service

Advantages: efficient, helpful, good service, good website
Disadvantages: they didn't send our tickets in time!

...eventually we came across the Thomson website, where they DID! '''A bit about the Website Service''' Thomson, as most of you might be aware, are one of the larger travel agents in this country selling holidays around the world. I won't bore you with the other stuff, if you aren't aware of the details, then a visit to their (very) comprehensive site should answer some questions for you - www.thomson.co.uk Just to say that this website is really ...
...friendly!! The details from the Thomson branch came through a couple of days later and I filed them away for November. '''The Holiday''' The morning of the holiday arrived and as you can imagine, I was extremely excited! My last week off was last Christmas and after a hectic six months working on Britain From Above as well as the upset of our aborted Sorrento holiday in July, I desperately needed a break, so I was literally jumping up and down ...

burtybookworm 24.11.2008 · Read full review
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Five stars, are my eyes deceiving me?

Advantages: Seemed to have extra leg room
Disadvantages: Could moan about food costs but that is a bit unreasonable

I have never been one to go on package holidays, my parents never went on them and so I have grown up always looking to arrange my own travel and accommodation, in total I have only ever been on four package holidays in my entire life hence I have very little experience of using charter flights. Friends had recommended Thomsonfly as a good option for cheap flight only deals supported by the fact that they also fly from a local airport to me so when ...
...myself at Easter I checked them out and I must say I was very satisfied with the whole experience. Booking I booked the flights directly through the website and I was very easy to do. The website is clearly set out and from it you can book either just your flights or a complete holiday package with all the options included of mixing and matching your requirements such as car hire and hotels as well as insurance. The company fly from 20 UK airports ...

atticusuk 28.05.2007 · Read full review
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ground control to major thom-son

Advantages: nice plane, good food, friendly staff
Disadvantages: cramped seats and legroom, but then it is a plane!

...from Alicante to Manchester with Thomson Fly. This was my first time with them since they have changed from britannia, and I have to say I was impressed. We never buy package holidays, and flew out to Spain with monarch, so this was only a one way flight. I have to say that all in all I was quite impressed... THE PLANE... Our plane was a boeing 767-300, which I had been on once before when I flew from palma to manchester with britannia, so I knew ...
...say if you are disabled thomson is a disabled friendly airline. All in all a very good airline, and i would reccomend them to people. I enjoyed flying with them although I do still prefer monarch (scheduled-ZB) above all others. Thank you for reading and I hope you have found this review helpful. If you require any more information please leave me a comment and I will update the review. ...

DC-DanielColeflax 29.08.2007 · Read full review
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Come fly with me? No thanks......

Advantages: Got away from the mother-in-law!
Disadvantages: Rude staff, very cramped seating.

I flew with Thomson last year when I took my family to Tenerife on a package holiday, which I booked through the company's high street travel shop. The holiday was great, but here I am reviewing the actual flights, which were part of the package. We flew from Gatwick to Tenerife, in the Spanish ruled Canary Islands. The predicted flight time was four and a half hours. THE OUTBOUND JOURNEY ~~~~~~~~~~~~~~~~~~~~~~~ We were due to fly around seven ...
...it wasn't that serious, the Thomson staff explained, after about twenty minutes. The warning light that is supposed to illuminate in the event of undercarriage failure had failed, and a switch needed replacing. A new part was being flown down from Stanstead, and could we please go back to the duty free area, and wait for the flight to be called again. No offer of food or drink, just sit and wait for three hours. We were served a meal mid- flight, ...

andyjay5712 21.07.2007 · Read full review
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Thomson Gold Holiday - Atlantica Imperial, Kolymbia, Rhodes

Advantages: Fab hotel, Fab location in quiet, safe harbour
Disadvantages: Not 5 star, and not 'all inclusive'

...location was stunning. However, despite Thomson advertising their 'Gold' holidays as a 5 star 'all inclusive' option, my partner and I felt that our trip was, on many occasions, not at all '5 star' and more importantly, distinctly not 'all inclusive'. The holiday cost us over £2,000 for the week and yet despite treating ourselves to a luxury 'all inclusive' break, we found ourselves hounded with 'little extras' added on to our final bill: ==1. Sunbeds== ...
...charge: 55 euros ==7. Thomson Day Trips== We decided to treat ourselves to a catamaran trip, which was described as a 'VIP champagne catamaran cruise'. Hmmm, not sure how Victoria Beckham would have got on with this one. The catamaran nets were out of bounds for maintenance! So no sunbathing on the nets, VIP somehow included 32 people huddled onto hard plastic seats and not an awful lot of room to move around, given the 'out of bound nets'. The ...

chloeofbagshot 11.09.2009 · Read full review
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Problems with Doncaster to Paris service

Advantages: Price
Disadvantages: Unacceptable delays, terrible customer service

...listed as cancelled, so rang Thomson who said that was a mistake, and my parents should turn up at the usual time for check in. The flight was due to land in Doncaster at 7pm. They were told at the airport there would be a slight delay, then told after around 3 hours that the flight was cancelled but they could get a later flight which would make an additional stop at Coventry. On arrival at Coventry they were told that there was no plane to Doncaster, ...
...arrived at Doncaster at 5am. This is a short version of what was a very long, tiring and stressful journey for my two elderly parents. When they got back they complained to Thomson, to be told they could have no compensation (not even for a taxi home even though there was no public transport available). The excuse for this was that they had accepted the changes to the flight. My parents had no idea they had any alternative, if someone had told them ...

alison222 07.07.2006 · Read full review
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THOMSON BASIC CHEAP AIRLINE

Advantages: BASIC CHEAP AIRLINE
Disadvantages: PAYING TO SIT NEXT TO EACH OTHER

This is just your basic airline with good prices. Iv used this airline a lot for flying around Europe. I think this is the cheapest airline around and just convenient for me. There great for cheap last minute holidays which is what I normally do. Great flight days and hours normally arrive early and leave late which I think is really good as I hate turning up to a place at midnight I want to go explore not go to bed. You can book a meal in advance ...
...of £24 or you can pick from there hot or cold food menu when your onboard which range from pastas to sandwich's. Not a lot of choice for alcohol and was expensive but the champayne was nice and I think it was worth the money they even put it on chill for us. Get your own little catalogue I guess you could call it and you can pick duty free's from such as fags, perfumes, jewellery and airplane toys for the kids. They normally stick the latest film ...

sarahjayne87 03.04.2007 · Read full review
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Warning! I lost £3000 with Thomson insurance

Advantages: Good at selling holidays
Disadvantages: Poor at selling insurance

...to travel. I went to Thomson to try to reschedule the date but was told this was not possible and to cancel and claim on my AXA insurance. Thomson who had recommended and sold this insurance policy as part of my package holiday, did not explain that all medical histories and medications had to be quoted in advance, and approved by the insurer AXA, before the policy would become valid. When I tried to claim AXA told me that due to an undisclosed ...
...medical history was deliberate, because Thomson had stated that they had taken all necessary steps to point out the policies terms, conditions and exclusions. Some insurers will go back five years through your medical records at your G.P to find evidence in order to counteract your claim. I have read of one poor man who was forced to cancel due to suffering a stroke, having his claim refused because he had reported he suffered from headaches to ...

hvman11000 15.01.2007 · Read full review
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The travel agents to use again and again!

Advantages: Found good deals, very helpful
Disadvantages: none

Last summer me and my friend decided at the last minute to book a holiday, however we didnt have too much money to pay for it but ever the optimists we decided to try a few travel agents and see what we could find. However most of the ones we went into were very unhelpful as we had little to spend. Thomsons though were a different story. As soon as we walked in someone came over and asked us to sit down and they began going through the criteria of ...
...them are minimalist budget they didnt seem phased and spent well over two hours going through their system trying to find a holiday. Although there wasnt many they found three for us and were then helpful in getting out the brochures to show us what each hotel looked like. Even when we had decided on one and were paying for it she asked us to wait 5 minutes as she was going to see if she couldget us a discount, we were toally stunned by this and ...

Gems87 26.02.2009 · Read full review
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Flight Cancellation

Advantages: None
Disadvantages: No longer cheap. Poor value for money

...I were booked on a Thomson flight only as a return journey from Malaga, Spain, to Doncaster\ Sheffield airport. We arrived at Malaga airport at least 2 hours before departure time, only to find that the flight had been cancelled. No explanation was given and there was no one there to advise.We were left with no alternative but to pay for a later flight via Easyjet. This went to Nottingham (East Midlands) Airport, and we had to pay extra for a rearranged ...
...had tried unsuccessfully to contact Thomson - both by telephone and web search - to confirm the return flight times. Other passengers had experienced the same problems. We later learned that some abandoned passengers had been booked and paid for flights with Easyjet. We have claimed our flight and transport costs from Thomson but they will only offer £85 which represents the original cost of the return journey. They claim that this is all that they ...

degato34 14.02.2009 · Read full review
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Quick review of Thomson

I have just returned from Bulgaria a holiday booked with Thomson. I nearly always book Thomson holidays because the service has always been generally good, but I can honestly say that in the last couple of years that standard has fallen with the service this year the worst I have ever experienced. The air hostess standard has dropped the cleaniness is extremely poor, the toilet facilities are awful and worst - the food has never been brillaint on flights, but this year was the worst I have ever had. It really has put me off flying with this company and I am unsure whether I would book with them again. ...

jackie53 13.07.2007
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Thomson Long Haul

Advantages: in flight entertainment, reasonable price
Disadvantages: not great service, delays, comfort

Having read other reviews of Thomson flights and spoken to friends who have also flown with Thomson I must say I was quite skeptical about booking with this company. I was partricularly concerned as it is a ten hour flight to Cancun and if the service and facilities weren't up to scratch it would be a nightmare. I will start with the good points, which I have to admit, are fewer than the bad points. The in flight entertainment was certainly up to ...
...games all contained within the seat back on a touch screen monitor. The entertainment package could also be upgraded for a small fee of five pounds! Whilst I wouldn't say the food was a particular strong point, it was definitely passable, however, I am surprised Aldo Zilli has put his name to it. I found leg room adequate. Now onto the bad points. Service is satisfactory. Staff seemed more concerned about chatting amongst themselves rather than ...

chriswilcox1980 01.09.2008 · Read full review
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Claxxy

Advantages: Cheap
Disadvantages: None

I've flown with Thompson a couple of times and always found the service very good. I have read some of the reviews that people have written about Thompson and without being patronising, I feel sometimes they either have very high standards and nothing pleases them or the bad comments they do have are out of the airlines hands. For example delays. Having been to Fuerteventura and Turkey with Thompson and in the near future travelling to Corfu I've ...
...seats are small, but they do meet airline standards plus there are many other companies with the same seat pitch. Yes they do seem to be more interested in selling you duty-fee's on board than anything else, but if I get a cheap deal I can't complain, they need to make money somewhere! All flights have left on time and arrived promptly. I've experienced little turbulence which again the airline itself can't be held responsible for! I feel that ...

claxxy 08.08.2008 · Read full review
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Quick review of Thomson

Delayed for over 12 hours at Alicante Airport - very bad customer services - lies about compensation - awful food - do not use Thomsons, they stretch their flights to the limit and when something goes wrong they don't want to know. ...

el12abeth 15.08.2007
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Flying with Thomson - Birmingham - Cancun

Advantages: None whatsoever
Disadvantages: several, as detailed.

Quite frankly.., dont fly with this airline that charges a frills flight but with a less than no frills service. We flew from Birmingham to Cancun on December 21st 2007. The flight was delayed for 3 hours and then had to stop at Manchester to refuel !!! When asked why we where advised that Birmingham's runways where too short and the plane had to take off with practically no fuel, hence the extra hour in Manchester !!! We where not told this at booking ...
...get to Cancun - never again. Food was inedible, despite having paid £25 per head, and in all an extra £60 had to paid during travel. When eventually we did take off in a very dirty cabin with uncomfortable narrow seats (dont know where they get their legroom stats from) we where then 'sold' the DVD upgrade for a fiver subsequently it was almost three hours before I complained and asked for a coffee. At this point I was told that the hostess was ...

Watsondog 02.01.2008 · Read full review
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