Travelcare

...best meets their needs. Travelcare has a policy of it’s “The Customer’s Right to Know” an open policy which will tell people exactly what to expect form their chosen destination and resort. Unlike other companies that I will decline to name, no bonuses are paid to staff members to favour a particular company; instead an overall bonus is shared between the staff of 1500 people in branches all over the county. These bonuses are for overall performance ...
...true? I have been using Travelcare for many years now. I was a civil servant and holidays must be booked the year before to ensure there is sufficient staff to keep the system running properly. My first time I tried Travelcare I was at my wit’s end. I had booked two weeks in June and had also had to book the cattery well in advance, the Summer months are soon booked up and I had two cats to board out. My partner and I wanted to go to Rhodes, but ...

Elffriend 28.09.2004 · Read full review
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Review of Travelcare

...I then was introduced to Travelcare by a mutual friend. COMPANY DETAILS These days I head off to Travelcare as a matter of routine. The company claim to be the largest independent travel agents and have no direct link to any tour operator. They have a policy called the Traveller's Right To Know which gives you an unbiased view of the resorts and properties. They are one of the few agents who will offer you to the travel agents bible to look at. ...
...SERVICE As well as the wide range of brochures - from the major tour operators such as JMC, Airtours and Thomson - you will also find companies such as Intersky, Libra, Transun, Golden Sun, and Balkan given equal importance when you want to select your trip. When you go to look for a holiday here allow plenty of time. You will not be offered the Thomson options (as will be the case on a trip to Lunn Poly), Airtours only (Going Places). The staff ...

Festa 23.02.2002 · Read full review
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Review of Travelcare

...any small local travel agencies, Travelcare claim to be the only independent travel agent remaining on the High Street, and therefore sell holidays from all the major tour operators and many smaller ones. You may have noticed, that when you go to Going Places, you are unlikely to get a good deal on Thomson/Skytour Holiday, and when you visit Lunn Poly likewise, thats if you can find the brochures to start with. In addition, Thomas Cook belong to ...
...and other free incentives. Travelcare promise in their advertising to “match any price….”, or at least they did until I visited complete with my quote from Portland Direct, whereby after turning some interesting shades of green, they quickly changed this to “match the price of any other High Street Agent….”, oh well, not one to be perturbed, we gave the poor tour operator a long list of holidays to price for us. ...

sue.51 20.06.2001 (21.06.2001) · Read full review
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Review of Travelcare

At the top of the Ciao charts, everyone seems to be singing the praises of Travelcare, however a recent experience means I would not consider booking with them in the future. I felt I needed to write this opinion in the interests of balance… We recently visited one of their branches to enquire about self-drive holidays to Northern France, and were shown a selection of holidays by a helpful adviser. We eventually settled on a two week break ...
...we needed as well as being very good value. We obtained a price including the long ferry crossing to St Malo (= shorter drive), and were on the point of booking when their computer system crashed. As they were due to close within the hour they said it would not be restored until the next working day, but I was concerned we might lose this terrific deal if it couldn’t be booked there and then. I was assured I needn’t worry, but to reassure ...

Cazz 30.04.2001 · Read full review
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Review of Travelcare

...finding suitable holiday deals. At Travelcare however they had several packages that appealed to us and their descriptions of the holiday resorts were incredibly honest. We really did not want to end up in a touristy, commercialised destination which was packed with screaming kids, and if this was the case, Co-op Travelcare told us! We eventually settled for what was promised to be a quiet, peaceful resort in Cyprus, which was exactly what we got. ...

AlanWilkinson 06.01.2001 · Read full review
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Review of Travelcare

...went into our local Co-Op Travelcare in Birkenhead and we ended up talking to some very nice people. In the branch they have a list on the wall of all the locations that the staff have visited and they will give personnel advice on a location or resort if they can. When we booked our honeymoon to Australia (see my opinions on what we thought of Aus) it took them nearly two hours to come up with the package that we wanted. No rushing it through, at ...
...the itinerary where made, as they thought the one we had created might be a bit hectic. If we find a holiday that we want on the web, we will always check with them to see if they can beat or equal the price. I have yet to find one that they can’t beat as they always seem to get you a good deal. If you want either 3 days or 3 weeks and will this company will recommend something suitable for you and within your budget. ...

TimothyC 10.07.2000 · Read full review
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Review of Travelcare

We decided to take a holiday and went round lots of different travel agents Thomas Cook etc… We chose Travel care because they were flexible and very cheep we wanted a holiday for our honeymoon which we left until we had been married for 1 year we booked it 11 months in advance even though it was really cheep for and all inclusive in Spain Alcudia. We used the travel care in Kirklees inside the shopping centre in Batley its only a small shop and ...
...hate companies that are not disability friendly it makes me so furious. We paid £1049 that included accommodation all you can eat food and a special occasions pack. We booked it in April 2003 even though we booked it so much in advance we had something to look forward too. So after all the computer work and booking it oh yeah in the price was included the insurance. The woman we spoke to was called Emma I don’t think she will mind me putting her ...

donnamarie2004 01.09.2004 (14.09.2004) · Read full review
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Review of Travelcare

...I'm in the local Co-op Travelcare office I seem to get excellent service - real personal attention. The last couple of times we've been in there we were looking for advice on a late booking. We'd wandered around three of our local towns in the previous few days looking in each of the Agents' windows. The first time we;d almost given up - it was only a fortnight till we had a 'window of opportunity', as my hubby calls it, to go away. We'd got the ...
...the right place, right date, right airport - but far too much. We'd even spent over an hour in Thomas Cook being told that "No way will you get a holiday for less that £XXX on that date". Anyway more in hope, we wenmt into the Co-op at around 4-55pm. We'd used the branch before to get currency, pick up brochures, book an overnight Airport hotel stay, car parking etc as well as a regular holiday well in advance. It would have been easy for them to ...

nipples 21.03.2001 · Read full review
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Review of Travelcare

Co-Op Travelcare are not affiliated to any tour operator and as such can offer truly independent advice. They are very keen to know the sort of holiday that you are looking for (quiet, lively, family etc.) and will tell you which apartments and resorts to avoid even if they risk losing a sale! The staff are extremely friendly and helpful (I spent over two hours there) and have access to a wide range of tour operators and flight options. I also ...

m.ruegg 30.08.2000 · Read full review
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...same month... Booking though Travelcare was easy. We are all students and because of this we thought we might encounter less than satisfactory treatment, but Travelcare were exceptional and helped us with everything we needed. The staff were really friendly and made the whole experience of booking the holiday a simple task... Travelcare offered us a range of discounts amd excellent insurance options, so we were able to book a great value holiday. ...
...And the price would have been more expensive, except we received superb discounts so the total package was well worth the money... So if you're looking for excellent service, superb value for money, additional discounts etc - Co-Op Travelcare are the leading Travel Agents - Check them out ! ...

Si007 02.03.2001 · Read full review
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Review of Travelcare

Co-op in my opinion are the best, most helpful and friendly Travel Agents around. i have used Lunn PLoly , Baker & Dolphin and Thomas Cook previously and they cannot hold a candle to the efficiency of Co-op We booked our holiday to Orlando with them and I chose to pay it off monthly. Every month I went in on payday and they recognised me and greeted me by name every time. THere was always the same staff - no turnaround of school leaavers here. When ...
...me up to re-arrange the detaisl with the tour operators, which was carried out with the minimum of fuss and no charge. Their computers never crashed on any of my visits - which seems to happen on a fairly regular basis with some of the other Agents. I got a really good discount on the brochure price after being told by Lunn Poly that they did not offer dicount on this operator!! I will use Co-op for all my travel arrangements from now on and I ...

elisebutt 27.08.2001 · Read full review
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I recently went to Florida with Travelcare, my holiday was booked ten months in advance for a party of eight,and everything was booked in my name on my credit cards therefore I could see no problems. However when we arrived at the hotel a very nasty receptionist looked at my paperwork and stated and I quote "We don't deal with that company anymore so you aint staying here" When we eventually got a rep on the phone she refused to come out and told ...
...all day and had two children in the party who were by now in tears. We managed to get another receptionist (a more cordial one) to let us have a room for the night and we promised to be back at the desk by nine the next morning,we had been trying to sort the problem for more than two hours by now and therefore we were grateful for anything. When we turned up the next day lo and behold they had found our booking, apparently booked in someone elses ...

maxie66 29.05.2002 · Read full review
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Review of Travelcare

I agree with the other comments about the Co-Op. The branch at Mersey Square are very helpful. They helped sort out a major problem we had last year due to missing our flights. They got us on an other flight later that day, offered all sorts of suggestions as to how to get from Barcelona to our resort etc. (But if the Airtours flight they fitted us on had the correct info on the computer system courtesy of Airtours not updating timetables we would ...
...with them for this year and ended up getting 2 free child places as my parents are going as well and they thought to put one of the children on my parents booking. I wouldn't have thought of that. Mersey Square branch very good. Shame they don't have a tour operator operation, I'd imagine they'd be as good and helpful as the travel agent operation. ...

Bevdav 25.01.2001 · Read full review
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Review of Travelcare

booked a holiday with travelcare direct over the phone. On booking, I was told that the final payment was due Immediately, (12 Weeks before the start of the holiday). The tour operators contract stated that it was due SIX WEEKS before departure! This is clearly the coop pulling a fast one, getting payments in 6 weeks early so THEY can earn interest on YOUR money. When questioned about it, staff were rude & evasive. One lady on the phone actually ...
...should have booked directly with the tour operator." If this was not bad enough, they have a policy of not sending out the tour operators booking confirmations to customers. This is in violation of the a.b.t.a.code of conduct ( Code 2 Q ). My advice--steer clear of them. Dont know where this fits in with the much trumpeted COOP ETHICAL TRADING ETHOS !!! ...

ffoeg 29.01.2008 · Read full review
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Review of Travelcare

...something special. Eventually we tried Travelcare who are part of the co-op. At last a travel agent who was interested. Was this the holiday I wanted, was it suitable for my needs and would we like any more information. So we find a travel agent who has done only what you would hope for. Then the important information like the cost the discounts available at the time the inclusion of free insurance. We have found out all we need to know including ...
...on the cost, sorry but TRAVELCARE in my opinion take some beating. Oh and they are independent, no ties with any particular travel agent. Not a small independant agent but part of a very large organisation in the CO-OP. any problems or special requirements are sorted quickly and efficently, by well trained helpful staff. TRAVELCARE the best travel agent I've found. ...

DADDYWILX 28.08.2000 · Read full review
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Review of Travelcare