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16-30 of 32 reviews of Virgin Express sort by Usefulness | Product rating | Date

 

Very friendly and helpful

Advantages: friendly staff, cheap prices
Disadvantages:

Last summer I flew with Virgin Sun from Gatwick to Fuerteventura for £145. Having not known anyone who had flown with them before I was not sure what to expect. From the moment I checked in to the time I arrived at the airport, the Virgin staff were excellent. They were courteous, friendly and helpful. On board, all members of the crew were happy and sometimes cracking jokes over the tannoy. If I have the chance again to fly with Virgin Sun I will ...

ndgandy 29.12.2000 · Read full review
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The only airline

Advantages: Great service
Disadvantages: None

I've flown on Virgin twice to New York and would never fly with any other airline if I could help it. Flying is really tedious. Stuck in a tiny uncomfortable seat for anything between 5-8 hours. Not pleasant. But Virgin try to make the flight as pelasant as possible. Not that the seats or leg room is enormous or anything, but each passenger has their own blanket, pillow, toothbrush, eye patches and various other little goodies. But the best thing ...
...comedy shows, radio and news to watch if you dont fancy a blockbuster. The food isnt half bad either and there is a choice of food and wine on the menu. you get all this and Virgin ususlaly end up beign the cheapest airline to fly to NY with anyway!! ...

CatBalloo 03.08.2000 · Read full review
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Virgin Atlantic are First Class

Advantages: Very Helpful
Disadvantages: None

We used Virgin Atlantic this year to travel to America after being told by a number of people that this airline was the one to use. A couple of weeks before we flew, we were able to reserve our seats for no charge, order children's meals and order and pay for our duty free both on the outward and inward flight. I was particularly impressed with the price of the duty free, which was cheaper than the airport. Our duty free was then given to us on the ...
...own bags full of goodies including a drink, sweets, a book and other things. The bag itself was good quality and is now used regularly for school. The airline staff were friendly and very helpful. Each seat had its own television showing films and children’s programmes. Drink was available free of charge throughout the flight and we were also kept well fed. My daughter suffers with her ears when she flies and although we had bought her earplugs these ...

pixiedust 17.09.2000 · Read full review
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A fantastic service

Advantages: Quality of service
Disadvantages: Cost, length of check-in queue

...London – New York on Virgin this summer, my first time on a non-budget airline. Previously I had always wondered why someone would pay an extra 50-100 pounds to fly on Virgin or BA, now I know for sure. This was without a doubt the best flight I have ever had. The service provided was superb. Get this… 16+ movie channels, 6+ other TV channels, 6+ radio channels,a Super Nintendo games system. All of this is built into the back of the seat in front, ...
...the flight was excellent. There was not a moment where I was left wanting for something to eat or drink. The plane itself was large and clean. Seating was very comfortable and there was plenty of leg room. Staff were courteous and helpful. My flight was delayed at departure but made up the time during the flight. My only complaint is with the length of the queue at check-in, I waited just over an hour to check my baggage. ...

bluebasil 09.08.2000 · Read full review
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The not so great advertising

Advantages: Only if you have the money
Disadvantages: were do i start

The most annoying and frustrating part of flying i find is seeing all the bl***y adverts on tv. You cant fault the majority of airlines for punctuality and service except when they crash, but when you have seen adverts on tv its not until you have a flight on the plane that you see just how much of a con the adverts are.They always advertise the first class section. How spacious and comfortable it is how good the sevice is for the rich 15% of the ...

Ben.dawson 01.02.2001 · Read full review
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Best i've used!

Advantages: Goodie bag, good service and helpful staff
Disadvantages: none

I recently flew with Virgin airlines for the first time and I was very impressed with the service. You get your own personal T.V in the back of the chair in front of you, with loads of different film and music channels etc. The aircarfts are very clean and tidy and surprisingly spacious. A nice touch is all the freebies, you get a free drink, peanuts and of course the best bit, the goodie bag which is waiting for you on your seat when you enter the ...
...often there is a leather one instead. It contains headphones to use the T.V, toiletries and a nice pair of socks. If you fly first class a limo picks you up to take you to the airport. The flight was really enjoyable, the staff were always friendly and helpful throughout, both in the air and on the ground. A great company that I would recommend to anyone! ...

PrinceCharles 27.07.2000 · Read full review
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Maybe I was unlucky

Advantages: very cheap
Disadvantages: had to change at Brussels, pretty much everything else

Virgin Express seems to have received some pretty good reviews on this site. My journey with them may have been a poor one-off, so I apologise in advance to Virgin Express fans out there! I was flying from Stansted to Barcelona, changing flights at Brussels. The outward journey was OK, leg room was adequate, the flights left on time and the price was very cheap (about £90 return). On the return journey the flight from Barcelona was delayed and ...
...This did not stop the Virgin Express representatives making me run through Brussels airport to try to catch a flight that had already left. "Not to worry", they said, "you can catch the Virgin Express flight to Gatwick and we will transfer you to Stansted". To cut a long story short, when I arrived at Gatwick it was 11pm and there were no Virgin Express representatives at all, no transfers, no trains home and (ho ho ho) no luggage. How I laughed. ...

jonathancowley 09.03.2001 · Read full review
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Most fantastic airline

Advantages: Comfortable, High service, good entertainment, good food
Disadvantages: a bit more expensive

In December 1999, Virgin Atlantic launched their flights to Cape Town, having flown only to Johannesburg in the past. When booking our holiday in February 2000, Virgin Atlantic were most accommodating and flexible in that we flew into Johannesburg and out of Cape Town, giving us the opportunity to visit both places. Before we even boarded the plane, our 3 year old was presented with a handy back-pack filled with goodies, a cap, pez and so on. When ...
...certainly an investment in the future! The child was then given a goody box with a snack in it to eat before the dinner trolley came around, in fact she was asleep by then allowing her parents to relax and enjoy their meal. Throughout the flight, the hostesses were concerned about the childs safety and comfort and continously provided the passengers with refreshments and entertainment. It helps that each seat has its own TV screen and games so one ...

brofr 12.07.2000 · Read full review
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Virgin flyersI

Advantages: pleasant and reliably British
Disadvantages: works with Continental Airlines a big mistake

I have flown with Virgin only once, it was excellent. The cabin staff were pleasant, and the food good. It was a treat to eat from china plates, using metal cutlery. Seating was adequate. The films were not available, as there was a fault, but the staff tried to correct it, and kept us all informed. When the problem could not be rectified, we were given a number to contact should we wish to complain. Time keeping was good. Overall, Virgin sets the ...

barnard 12.09.2000 · Read full review
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First Class

Advantages: Very friendly,and clean airline
Disadvantages: None

Virgin Atlantic is the very best service I have ever used - and I have travelled to many places. I used Virgin Atlantic in Feb 1993 went I visited New York city. I was very impressed my not only the conditon of the airline but by the behavour of the members of staff and flight crew. The flight is not a short one to New York but I found the flight a very comfortable and enjoyable one. They even gave us ice cream to watch the movie Cool Runnings - ...

Jenniflower 09.08.2000 · Read full review
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Virgin not want my custom?

Advantages: None!
Disadvantages: They dont seem to want you to fly with them!

I’ve never flown with Virgin Airways and by the looks of things I never will! I recently need to make an unexpected flight and was forced to attempt a booking at 2am of the day I was to fly. I priced flights up on Virgins website along with a few others, aware that I may have to make a reservation by phone as the flight would be within 24hrs of booking. Virgin offered the best price by at least £100 so I attempted to make the booking on line. I entered ...
...I abandoned my attempts with Virgin and choose a rival who European office was also closed but who offered to transfer me to their US office free of charge! I even had to pay for the call to Virgin! Since then I have tried to book another 3 flights through Virgin’s website. For some reason if I choose Manchester as departure airport and click on proceed the page simply reloads. It has now being doing this for a month and 3 e-mails to VA’s webmaster ...

markb 19.09.2000 · Read full review
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one of the best!

Advantages: professional cabin crew
Disadvantages:

...airlines and have always found Virgin Atlantic flights to be the best. The cabin crew have always been most helpful and courteous, willing to help us out and accommodate our needs (I often fly with my wife and 18 month old son and we always request a bulkhead seat and have always got it). I can only recommend Virgin Atlantic - I don't have anything negative to say about them. They have always served my needs and anyone should seriously consider ...

pchawner 11.07.2000 · Read full review
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Luxury

Advantages: Free goodie bag
Disadvantages: Not the cheapest airline

I have flown Virgin airlines a couple of times as I was so impressed when i first flew. The aircarfts are always immaculate and spacious and you get a t.v in the back of the seat in fron of you so everyone has their own personal one. A free drink is offered as well as other freebies such as peanuts, hot towel etc. The thing that everyone loved was their own goodie bag waiting for them on their seats when they first came on. There was a plastic case ...

Nicola7 17.07.2000 · Read full review
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Don't be a Virgin virgin

Advantages: Comfortable seats, good fod, pleasant cabin crew, good films.......
Disadvantages: ?

...from Gatwick to Orlando with Virgin Atlantic. Though it was my first time in the States, I have flown to Canada before, and several other similar lengh flights. I have to say the the Virgin flight was absolutely fantastic compared to any of the others. The seats, while still relatively restricted, were noticeably more spacious than other airlines. The in-flight entrtainment was excellent, with a good choice of films, television, Nintendo games, music..... ...
...very pleasant. The flights really weren't more expensive than any others, either. Infact, when shopping around, almost everywhere gave Virgin as the cheapest flights. Being a student, spending £12 on a ISIC card meant an extra discount. We paid £320 for return flights at the beginning of September. ...

PaulHutt 12.10.2000 · Read full review
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Never Again, a complete shambles

Advantages: Cheap
Disadvantages: Crew (lack of what to do), lot's of delays, very tight, very expensive drinks

Virgin Express has got to be one of the worst cheap, no-frills airline there is. I took one of these flights flying to Brussels, and ended up having to wait 2 hours because of delays in Brussels, and then another ½ on the Heathrow tarmac because the crew didn’t have a clue what they were doing. This made me miss a connection flight onwards and forced me to wait another 2 hours, before flying onwards to a location, which wasn’t my original. Therefore, ...

alexmolina 03.10.2000 · Read full review
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