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Reviews - Virgin Trains

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Good

“A Tale of Two Classes”

published 15/02/2011

Fast journey times, modern trains, good customer s...

Expensive, trains can be uncomfortably overcrowded...

Back in the day British Rail ran the railways and the “backbone” if you will of the country’s rail network was the West Coast Mainline. Following rail privatisation in 1994, Virgin trains won the franchise to operate on the line – which takes in routes from London Euston to Birmingham, Manchester...

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Super

“<INSERT VIRGIN JOKE HERE>”

published 08/03/2004

On time, clean, excellent customer service

Some routes not ideal, transfer times not ideal fo...

When it comes to business in general you can’t help but admire the empire that Richard Branson has built up. You only have to enter the word Virgin in the product search on Ciao to see the vast array of products and services he has in his portfolio. But out of all of them the one that seems to...

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Super

can be cheap, less stressful than driving

can be expensive, fellow passengers can be a pain

I imagine few people have not travelled on Virgin Trains as they cover much of the length and breadth of the UK Virgin trains are half owned by Virgin (the bearded one) and Stagecoach, the bus operator which also runs South West Trains, and which expanded when the UK bus industry was sold of at...

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Excellent

“They try their best”

published 06/01/2002

execellent services, the driver always introduces ...

none

It is not surprising that since the Hatfield rail crash the passenger numbers dropped as people lost all confidence in the railways. Railtrack were the biggest cause of all the rail cancellation, delays and diversions and this was caused by speed restrictions put into place by railtrack after the...

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Super

“Its not all bad you know”

published 02/06/2002

Excellent customer service.

Trains are unreliable and sometimes dirty.

Virgin Trains is a company that has received a lot of stick recently, but when travelling with Virgin is not as bad as people make out. Today I am going to take you on what I can only call a typical journey with Virgin Trains, looking at every aspect from getting your ticket to leaving the...

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Good

“In general OK”

published 04/12/2000

Usually fairly on time on the West Coast off-peak

Fares have gone up recently

Virgin has been getting a battering recently, but in general is has been OK on the West Coast Route from Coventry to London. Recently it's suffered due to Railtrack's repair programme (why didn't they repair the tracks before? But that's another question...) and so it's only running half the...

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Super

“Forget about flying!”

published 20/09/2006

Nice trains, mostly on time, has an onboard shop, ...

Some grumpy staff members, some tickets may be exp...

My experience of Virgin Trains is that it is one of the better train companies in the UK. Seeing as my experiences on Arriva and First Great Western have generally been below par this may not be saying that much! About the company: It all started in 1996 Virgin Trains won the Cross-Country and...

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Satisfactory

see op

see op

Those rather random comments will be explained later, but have summed up some of the laughable experiences that I have had with Virgin trains recently. Virgin trains spawned from Richard Branson's multi-pronged entrepreneurial empire, following the privatisation of the railways. Despite some...

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Super

“Unfair Criticism??”

published 19/09/2000

clean trains, arrived at my station and left on ti...

slightly late at my destination station

I have just been to Yorkshire and took the train, my journey was between Burton on Trent in the Midlands and Pontefract in West Yorkshire. The bulk of my journey was on a Virgin Train (Derby-Wakefield) with a little local service either side. I ordered my tickets through thetrainline.com (see my...

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Super

Nice fast trains, crappy old ones as well, comfort...

Ticket prices. Timetable, Not many seats.

..: Introduction :.. Today i was in London just walking about and doing anything i wanted. I got to the station and found out Silverlink who i was originally travelling with had cancelled all trains to Euston. I still bought a ticket and went to my usual platform with a Silverlink ticket where...

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Excellent

“Errrr...”

published 03/05/2005

Frequent services. very comfortable, excellent tra...

Sometimes late.

...Actually, I love Virgin Trains! Contrary to the majority of opinions on here hehehe! It can't be said I don't go on them, I travel on them usually at least 3 hours a week. I live near Wolverhampton, my boyfriend lives in Bristol, so I regularly take journeys to and from Wolverhampton...

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Excellent

“Good bye British rail”

published 13/02/2001

Service, quality, new trains

have to work with railtrack who are useless

I have used the West Coast mainline now for a number of years, both under the old Intercity franchise and more recently on Virgin Trains and I have to say I find the criticism constantly levelled at Virgin to be very unfair. Under Intercity the trains were always late, very rarely arrived on time...

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Satisfactory

Fairly Cheap

Slow, Unreliable

Being a student in Manchester has meant that getting home is a nightmare without a car. It's a simple choice- either a four to six hour coach journey or catch a train direct to London from Manchester which supposedly takes between two and two and a half hours. Sounds like an easy choice doesn't...

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Super

New Tilting trains, cheap advanced tickets, radio ...

the standard prce (not advanced) is expensive, lug...

Ive been travelling to Manchester to see a loved one for a few months now via virgin trains and must say the experience is improving all the time with less and less hiccups. The main change is that Virgin have now replaced the old diesel locos with brand new "voyager" or "pendolino" tilting...

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Super

“Virgin Trains”

published 29/09/2011

Good service

None

I recently took a Virgin Train (and have used them a fair few times in the past) to go up to Manchester so I though I would write about my experience. National Rail was privatized back in the 90's and as such different companies bidded on different routes that they wanted to operate separately...

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