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1-13 of 13 reviews of easyRentacar sort by Usefulness | Product rating | Date

 

EasyCars, not EasyKhazi

Advantages: See op
Disadvantages: See op

EASYRENTACAR.COM offers a cheap, no thrills on-line car rental package. BOOKINGS are made on–line, although last minute bookings are made via a premium rate phone number. The booking process is straightforward. A booking code, rental schedule, accident report forms and location maps are issued and then have to be printed-off on your PC. WEB SITE is quite fast and the detailed information is well presented. PRICES range from fantastic value ...
...is £9.00 per day + a one off £5.00 preparation fee + CDW Insurance. The mileage allowance is 100 km/day + 5p/km thereafter. The rental rates increase for short notice peak-time bookings. At these peak rates, a more conventional company sited at easier to access locations may be a better option. EXAMPLE – I obtained quotes for 7 days rental from various locations running from 16/10/01 – less than 2 days notice - and the results averaged ...

brian27mpv 14.10.2001 · Read full review
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UPDATE Great service but shame about the web site.

Advantages: great value for money
Disadvantages: Poor web site

...be to try their new Easyrentacar web site. The initial booking process was quite long-winded (about 8 pages of forms) but pretty straightforward. That was until my ISP disconnected me from the server. After dialing-up to the Internet once more I attempted to continue my booking but found that my session had timed out and that I had to start the laborious process all over again. Finally the booking was complete and the arrangements were pretty much ...
...collect the car from the Easyrentacar office near Malaga airport - a little challenge in itself. The actual office is quite a walk from the airport especially with cases and a 5-month year old baby. Eventually we agreed to get a cab to the office even though it was visible in the distance. The taxi driver was extremely understanding and had similar request before. Nevertheless I gave him a goof tip since he couldn’t charge us any more than the minimum ...

SmartRich 11.03.2001 (18.05.2001) · Read full review
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Watch out for unspecified charges

Advantages: Great little cars at great prices
Disadvantages: Unspecified extra charges, poor customer off-site customer service

...supply cars more cheaply than EasyRentacar were unable to supply one with the ease of accessibility needed by mother. So I rented a car from EasyRentacar for £170.50 for the two weeks (including the extra insurance to cover the £500 excess). All went well, we got a taxi from the airport to EasyRentacar's office, picked up a very nice little Mercedes and away we went. Two weeks later we returned it, staff certified it has having travelled just 175 ...
...they are jointly liable with EasyRentacar under S.75 of the Consumer Credit Act and demand an immediate refund. Watch this space. UPDATE; 14/02/01 Credit card statement received today with transactions up until Feb 5th (16 days after date of EasyRentacar e-mail) no supplementary charge levied yet - let's hope it stays that way. FURTHER UPDATE: 04/05/01 The threatened £50 charge has still not been charged to the credit card, neither have I ever ...

jonpoll 13.02.2001 (04.05.2001) · Read full review
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Don't go green at Glasgow

Advantages: Extremely cheap. Great, clean low mileage Mercedes A-class car.
Disadvantages: You really MUST purchase a CDW. You'd be mad not to. You'll worry otherwise!

Residents of the UK will know Stelios Haji-Iannou...or simply "Stelios" very well. He's the man behind EasyJet, EasyCar, Easythis, Easythat and (the real thing) Easyeverything. Dot Com. He's deservervedly very rich, but he is also Captain Cheapo - or Mr Nice guy. He speaks good value, at any rate. We just tend to dislike EasyJet, however often we might tend to use it. Personally, I'm not guilty in that respect and, anyway....this is a review of his ...
...is really superb. Read on! Having flown to Glasgow with baby Josh, we needed to hire a car. The best available rate was very clearly with EasyCar. We decided to give it a go. We're very glad we did. We booked on-line. That's what you do with EasyCar; you'll certainly pay more if you don't. If you're reading this review at Epinions.com, you've no excuse not to use the internet, anyway! EasyCar are cheap. Extraordinarily cheap! 5 days' hire of a Mercedes ...

andymcf 01.11.2002 · Read full review
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Are you average enough

Advantages: Convenient
Disadvantages: Can be more expensive then you first thought

...they have installed there. But if you book a car for one day and it is say at £18/day then you pay £36 and the booking fee for it and the car you get will be a moving promo for easyrentacar cos it has their logo plastered all over it. ...

loonybin 26.01.2001 · Read full review
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Worst Customer Service ever!

Advantages: nice car, good price when they don't cheat you
Disadvantages: customer service disaster, stealing money and refuse to admit mistakes

...my surprise I saw that easyrentacar had not only taken the initial £25 for my rental, but also, a few days later, without any notification, robbed me from an additional £129.60. I have never seen any paperwork that would support this claim and as far as I see it it is a question of theft. Obviously I complained to their illusive customer service department, only accessible by email. No phone number is supplied on their website, nor any names or address. ...
...two nonsense standard replies that discard my complaint and deny me to see the supporting paperwork. They claim that I have incurred excess mileage to the tune of £129.60. In other words, with an excess mileage fee of £0.20 per mile and 75 inclusive miles they claim that i had driven the car 723 miles during the 8 hours I had it in my possession - meaning an astounding average speed of more than 90 miles per hour... I regard their behaviour as criminal ...

vischt 13.08.2000 · Read full review
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Limited Choice

Advantages: Cheap and affordable
Disadvantages: No choice in selection

Easyrentacar is convenient for people who use the internet frequently and for people who would rather save the customer service hype and cut straight to the chase. Basically you have to send in your registration through the internet. This makes it a cost efficient company. However, no such benefits will be given. For example, where the cost of a parking ticket i received earlier this year was absorbed by AVIS, n such thing happened here. In fact, ...

yingli.lim 14.12.2000 · Read full review
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It really is easy... and cheap

Advantages: cheap, easy to book
Disadvantages: I really can't think of any, apart from the limited number of locations

...heard the bad press about easyrentacar so trawled through every other car rental company. In the end I went back to easyrentacar.com and these are the reasons I recommend them: * They were £100 cheaper than the others * They were totally upfront about there charges and why they charge them * The Mercedes A Class I hired was superb. * Although the limited mileage of 75 miles seemed stingey, I travelled all round Scotland and only had to pay £17 for ...
...* The internet site is very easy to use * The staff were very accomodating in agreeing to check the car in my presence (despite being very busy). I could therfore agree any extra charges. The only down side was that the handbook was missing (apparently people steal them!). The only other thing that upset me was that after wasting time comparing prices, the price for two of the days hire had risen from £9 to £18 per day. But there is no way I'll ...

philip.c 28.10.2000 · Read full review
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Great service until something goes wrong!

Advantages: Cheap, Nice Cars, Relatively hassle free booking procedure until something goes wrong!
Disadvantages: Completely inadequate customer service! no refunds!

I have used Easycar several times in the past without problems, and wouldn't have hesitated to recommend the service to friends. UNTIL RECENTLY when through no fault of my own the booking went horribly wrong. It was the last bank holiday of the year and my partner and I had been planning for some months to go away. My partner turned up at the allotted time on the Saturday to pick up the car to find that all the staff had gone home 2 hours early! ...
...able to help he walked a mile or so to the nearest other location, same scenario there! With a crowd of people milling around in shock trying to pick up and drop off cars. In the mean time I was frantically trying to contact anyone at Easycar via the only number available (a PREMIUM RATE booking number on their website) at 60p a minute this number is so expensive my mobile refuses to dial it! Very handy if stuck on motorway I'm sure! I spent 40 ...

Jonuluv 09.09.2003 · Read full review
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Watch out for the 500 insurance excess

Advantages: Cheap Car Hire
Disadvantages: Large £500 Insurance Excess, No Invoice For Damage

...recently hired a car from easyrentacar in Nice. I was offered an insurance waiver for £35.00 when I first booked the car to reduce the excess to £40.00. The car hire for the 9 days was £104.00 so I opted not to take the waiver it at the time of booking as it added £75.00 to the cost and if I cancelled at a latter date I would loose £179.00. I thought I may take it if offered it again when I collected the car, but was not, when I asked the staff they ...
...not pursue the issue. Unfortuantly I had an accident during the week. Not only was there a £500 excess but I never recieved an invoice or receipt for the accident damage but just saw the charge on my credit card but there was also no replacement car for the rest of the week. So be warned, take the insurance waiver!!! The car hire is still cheap even with the waiver, so take it! The car was actually very Nice! ...

julianw 27.11.2000 · Read full review
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GOOD VALUE - BUT BE WARNED

Advantages: value for money
Disadvantages: possible hidden costs

We rented an Easycar from Malaga in October and were delighted by the speed of service and the quality of the vehicle. The condition of the car was logged and we checked it carefully on arrival. The ony problem is that there is no courtesy vehicle from the airport to the car lot and if you have walking difficulties that is quite a long walk over a bridge. On return we ensured that the car was checked by the staff and found that the car was accepted ...

aplowe 02.12.2000 · Read full review
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Not so easy to return...

Advantages: easy to book, cheap
Disadvantages: customer service dreadful and inaccessible

I had my first experience of easyrentacar.com a matter of weeks ago. The hiring process was remarkably straightforward. Painless online booking and so on. We picked the car up with no trouble, quick easy, and away we went. The return on the other hand was a little more complicated. We were held up in traffic (half an hour to do a five minute journey) and we pulled in at 1358 – the place closes at 1400. We were using the car clock, obviously set by ...
...waited. Another car pulled up. We waited some more. Another car pulled up. We waited a little more. A couple arrived to collect a car. At this stage everyone was not feeling best pleased, so we tried to call. Two mobile phones couldn’t even get through to their number – number not recognised. A third managed it. After a prolonged time on call waiting it was established that we could return the cars the next day at no extra charge. The next day the ...

shdnessling 17.09.2003 · Read full review
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It Is Good But

Advantages: reasonable and quality car
Disadvantages: big advertising banner at the car

Well, all I can say is that the quality of the cars here are good and the price here is reasonable. The only but is that the banner of easyrent a car is big and everywhere aroung the renred car. To a driver this may feel uncomfortable. Imagine if you are driving a car with huge banner at the side and back of the car, you will feel that you are some kind of a cartoon. I knew that it is part and parcel of advertising, but it still look obvious by just ...

dwll5 28.07.2000 · Read full review
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1-13 of 13 reviews

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