Ciao - for people with opinions

Latest reviews Latest questions
Write a review Latest videos
Special offers
Home > Travel > Holiday Essentials > Bus Companies > easybus.co.uk

User Reviews

for easybus.co.uk

Rating Summary based on 21 reviews

  • 5 Stars
    		3
  • 4 Stars
    		2
  • 3 Stars
    		1
  • 2 Stars
    		2
  • 1 Star
    		13

Detailed rating

  • Customer service
  • Frequency of bus / buses
  • Quality of Rooms
  • Reliability
  • Speed
  		• 1.9
  		• 2.4
  		• 2.6
  		• 2.0
  		• 2.6

Review attribute filters

Previous page Next page Page 1 of 3 | 1 to 10 out of 21 Review(s)
  • 58 of 58 Ciao users found the following review helpful
    Picture of offy

    offy

    4 Stars Not so Easybus! 17/10/2004
    User recommends the product

    Advantages Advantages Cheap!

    Disadvantages Disadvantages Not right into London

    Whilst driving home from work one evening, I heard an advert on my local radio station for easybus.co.uk. It offered bus fares to North London from Milton Keynes for £1 each way. As I was due to meet an old school friend in London in a few weeks time, I thought I’d look into it, as the return train fare including Underground is normally about £15. ... more
  • 14 of 14 Ciao users found the following review helpful
    Picture of amsterdamage

    amsterdamage

    4 Stars Easy and hassle-free-sy 11/01/2008
    User recommends the product

    Advantages Advantages Accessible; frequent buses; good price

    Disadvantages Disadvantages Like any other "non-bus-lane" bus, subject to traffic and roadworks

    I've been using the Greenline (now Easybus service) for four years now, ever since I started flying back and forth from London with Easyjet. Easyjet is possibly the cheapest airline available for many destinations but what is not always so "Easy" is the getting to and from London Luton airport, its base - you cannot just hop on the tube as you do when travelling to Heathrow. I am not aware of other buses that go to Luton - at the time, I hadn't the energy to do my research - so luckily the option of Easybus/Greenline with its Easyjet discount was readily available, with plenty of information ... more
  • 43 of 43 Ciao users found the following review helpful
    Picture of costas1234

    costas1234

    3 Stars easybus website and service review 16/12/2009
    User recommends the product

    Advantages Advantages read opp

    Disadvantages Disadvantages read opp

    Introduction I have used easybus as an easy and convenient way to travel from central London to Luton airport a few times now. I find this a low cost alternative to using the trains and rail networks. I have never stayed in Easybus hotels to date. Though I find the booking system to be easy and user friendly. All one has to do is to print tickets to show the driver. The cost of tickets ranges from around £4 return ticket if someone books the travel a few months in advance to around £16 return ticket. I find therefore the value for money aspect to travel to airports from locations in London to ... more
  • 13 of 13 Ciao users found the following review helpful
    Picture of drrana

    drrana

    5 Stars Easy bus - easiest and the cheapest - Edited 30/06/2005
    User recommends the product

    Advantages Advantages Cheaper rates, Reliable,

    Disadvantages Disadvantages I dont see any !

    Easybus.co.uk is a part of easy group. Easygroup operates another 15 or more websites with various other products. Most famous ones are easyjet.com, easycar.com, easyinternetcafe etc. The website is quite easy to navigate. All need to know is your credit/debit card details and whether you want to go to luton airport or london or M.K. Just open easybus.co.uk and on the front page you will have the option of entering your from and to destinations and dates you want to travel. So simple , right ? If you decide to use the service every now and than you can also register. On front page click on My ... more
  • 11 of 11 Ciao users found the following review helpful
    Picture of travelhappy

    travelhappy

    1 Star Don't use EasyBus 09/02/2009
    User doesn't recommend the product

    Advantages Advantages cheaper than the train

    Disadvantages Disadvantages poor refund policy and customer service

    Had a similiar experience with a delayed easyjet flight! My first experience with easybus was great, but after this one I wouldn't use the service again, even if it is slightly more convenient & cost-effective than the train! Our EasyJet flight was delayed for 2 hours & we landed at midnight, so after going through customs etc it was technically the next day - found out that no credit or refund will be issued as we landed "the next day" our tickets were void for EasyBus. As it's the same company and EasyBus requires you enter your flight number in, it's shocking that they would blatantly take ... more
  • 3 of 3 Ciao users found the following review helpful
    Picture of Danny-Collins

    Danny-Collins

    5 Stars It does exactly what it says on the tin!!! 21/04/2005
    User recommends the product

    Advantages Advantages Quick, easy and cheap

    Disadvantages Disadvantages Its a bit too orange

    When going on a break to London we had flights booked to Luton airport. Had sen advertisements for the bus service and looked them up on their website www.easybus.co.uk. The website was easy to navigate and the price came up as £4 each way (cheaper than the bus and train) If we had booked sooner prices started at £1 each way. On arrival at the airport we went to the bus station and you couldn't miss the bright orange mini bus next to its bright orange bus stop. The bus was comfortable and was fitted with seatbelts. Some passengers hadn't pre-booked and paind the driver on arrival £6. However ... more
  • 4 of 4 Ciao users found the following review helpful
    Picture of SHADOWX171

    SHADOWX171

    1 Star Not-at-all-Easybus 20/10/2010
    User doesn't recommend the product

    Advantages Advantages Quick response.

    Disadvantages Disadvantages Failure to state their luggage polices clearly.

    Having thought id found a great deal on travel from central London to Gatwick airport and being tricked into buying tickets I was lead to a screen which informed me that I was not allowed to carry "prohibited" items such as my skis. I went back though the booking process only to find that this information was available some way through the terms and conditions in small print. The information was not clearly stated anywhere on the website even though I was looking at travel in the Christmas holidays when most travellers are going on snow related holidays. I emailed Easy Bus in an attempt to ... more
  • 6 of 6 Ciao users found the following review helpful
    Picture of Duggo

    Duggo

    1 Star Terrible experience with Easybus - never again! 24/09/2010
    User doesn't recommend the product

    Advantages Advantages Busses are comfortable

    Disadvantages Disadvantages Unreliable, lack of information, no customer service if something goes wrong,

    Myself and several others had a terrible service with Easybus yesterday evening. (a) Two buses did not arrive: Myself and a colleague were due to get an evening bus which did not arrive. The next bus due also did not arrive. At this point 2 other passengers left the bus stop and got a taxi to the airport. Myself and 4 other passengers were due to get a flight with Easyjet. The bus did not arrive until 50 minutes later. We did not receive any apology. The bus driver was not going to let us on the bus because we had a ticket for an earlier bus. (b) No information was provided or available: I ... more
  • 12 of 12 Ciao users found the following review helpful
    Picture of okucu

    okucu

    1 Star Easy Bus - a rip off 10/05/2006
    User doesn't recommend the product

    Advantages Advantages None

    Disadvantages Disadvantages Delayed flight means your money is gone

    My EASYJET flight from Basel to Luton was delayed for over 2 hours so I missed the 12:00 bus from Luton to Baker str. which I had bought 2 tickets online .I went to Easybus desk around 13:30 and was told that all busses were full and the next available bus was at 15:10 . I said I that I could not wait 1 hour 40 minutes with a 6 month old baby and asked for my money back - since the fault was totaly Easyjet's and Easygroup's .... The staff rudely rejected any refunds and said that they could not be held responsible for Easyjet delays since Easybus was a totally different operation !! They said ... more
  • 13 of 14 Ciao users found the following review helpful
    Picture of aless02

    aless02

    2 Stars New consolidation? CRAP TO EASYBUS! 10/09/2007
    User doesn't recommend the product

    Advantages Advantages Cheap

    Disadvantages Disadvantages Disorganised, slow, don't get time slot that you book, chaotic, not direct to Central London

    Okay, I used to like EasyBus, but we just had a TERRIBLE experience trying to get back from Luton Airport. Don't know if this is a recent thing, or they only do this late at night, but Easy Bus has now combined their services with Green Line & Terravision, meaning that DESPITE the fact we booked & paid with them, there is now only one bus servicing all 3. We had booked for the 12:40am from Luton to Victoria. Number one, the screens were wrong in telling us where the bus would be. It was only when I went to investigate that I found out that the Green Line coach was the one we actually needed to ... more
Previous page Next page Page 1 of 3 | 1 to 10 out of 21 Review(s)