sunstarleisure.com

My family have now been on 3 holidays with Sunstar. 1. Rhodes. Met at airport to be told we were not going to correct hotel. Taken to another which was ok, and we had a good time. One or two small downsides, but on the whole, value for money. 2. Crete. Met at airport, told we were not going to correct hotel. Taken to 2 star half built establishment, no air con, next to building site, swimming pool had a hole in it and was unuseable! Teamed up with another family and after many calls to Sunstar in UK and Crete, caught taxi to office in Crete. Good air con, so we decided to stay there until something suitable offered. Nothing available on whole island! Contacted lawyer in UK and hey ho - good accomodation suddenly appears. We all went off to this establishment and enjoyed rest of stay. 3. Tunisia. My sister had arranged to stay at same hotel flying independantly, and, I'm learning now - emailed hotel directly to confirm our booking. Met at airport to be told that we are staying at different hotel! Oh no we are not. Insist that we are taken to original hotel as I have copy of email, and, surprise, hotel is expecting us and our rooms are ready. Had good holiday apart from Tunisians not quite on same wavelength regarding alcohol and a few other issues (not Sunstars fault this time). Never saw rep again after she dropped us off. Not surprising, really. There is a moral here - Sunstar doesn't have any! If you are willing to forego the first day of your holiday, have a good fight with a rep, spend hours on the phone locally and to the Uk (pointless anyway), you can have a good, relaxing holiday. You will need it! And always confirm your booking directly with your chosen hotel. ...

Noyesy 04.05.2007 (03.05.2007)
Review of sunstarleisure.com

In March this year, we booked our holiday with your company after seeing offers on teletext. When we booked we spoke to a person called 'Geoff'. We asked him a number of questions regarding the offers/hotels and one of the questions was the distance to the beach from the hotels (we wanted a hotel by the beach). He informed us that the beach from the Tropicana hotel was approximately 100 meters (his actual words were "it's literally at the bottom ...
...were assured Tropicana Hotel in Oludeniz, Turkey was an excellent hotel and it has four stars. We were also told that we had to pay ₤340 per person. We were quite pleased with the information so went ahead and booked the holiday. After booking, we found negative reviews on the internet about the Tropicana Hotel. After seeing this information, we immediately contacted Sunstar Leisure. However, they assured us that it was a good hotel. A few ...

arul13 15.07.2005 · Read full review
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Review of sunstarleisure.com

I HAVE NOW GOT £100 COMPENSATION FROM SUNSTAR, THIS IS AFTER PHONE CALL AFTER PHONE CALL/THEY DO NOT EVEN ACCEPT THAT A FURTHER CLAIM FOR MY PARENTS HOLIDAY HAS EVER BEEN RECIEVED BY THEM. PLEASE ACCEPT THIS COMPANY FOR WHAT THEY REALLY ARE, AND DONT HAVE A BAD EXPERIENCE LIKE MY FAMILY DID. ORIGINAL OP. I booked a holiday to go to kos about 6 months before we travelled. On arrival at the airport in Kos, the rep told us that we were not going to ...
...us in a 'half' bulit hotel. None of us would except this, so we stayed in the hotel reception, after 8 hours and a lot of upset they found us a room in the hotel we should of been staying. With it in mind, it was 4 in the morning and it was the worst possible start we could of had. My parents called the UK offices to try and find out what the problem was, they were unhelpful and blamed a management decision. They said there was nothing that they ...

iamlittlemiss 21.09.2002 (20.12.2002) · Read full review
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Review of sunstarleisure.com

I will keep it brief as I have just got a reply from my 4 page complaint to sunstar leisure and am now consulting a solicitor. I did not discover all the negative comments about this company until it was too late and just cannot believe they are able to continue the way they do. I booked what was described both on their website and verbally by the sales staff as a luxury 5* hotel with spa. The level of service and the whole experience were absolutely ...
...described as a 5* luxury hotel. Sunstar say Greek standard is different, I beg to differ having stayed in correctly categorised 5* in Greece. To give an idea of how frugal and unhygienic they were, any part used bottled water from tables was saved, then they would fill carafes up for the so called SPECIAL restaurant downstairs. Not really surprised now that 6 days were spent with food poisoning Major problems were: Rudeness by most of staff Same ...

DavidB44 05.12.2005 · Read full review
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Review of sunstarleisure.com

Too often people just seem to review bad things about a company and I can understand that, but I think I need to say a word in favour of sunstarleisure. We recently travelled to Fuerteventura with them, the hotel and flight package worked out £1400 cheaper than exactly the same with Thomas Cook. The tickets arrived in plenty of time, the correspondence was efficient. Yes you don't get a rep in resort, but personally I saw that as an advantage with ...

Foxyfan 11.11.2006 · Read full review
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I booked a holiday for my family with this company and was offered "extra legroom" seats on the flights for £60pp extra which I took. However, I was suspicious when the tickets arrived because there was no mention of the extra legroom, so I called Sunstart Leisure to check. They promised to call back. 2 weeks later I called again (they had not called back yet) as my vacation was imminent, and was told that the extras were booked and confirmed by ...
...in the appropriate seats would be provided. Well that was a lie, Thomas Cook told us at check in that no extra legroom had been booked and indeed all such seats had already been allocated on a first come first served basis. The return flight was exactly the same, nothing booked, though seats were being advertised at check in for Euros15 each! This is a clear case of fraud, taking moneys for something they did not own or control. Several months later ...

strinne 27.11.2006 · Read full review
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We have just come back from Rhodes(thats my wife,13 year old daughter & myself). We booked the holiday through Teletext 3 weeks before the holiday date via Sunstar leisure (1 week fully inclusive at the 4 Star Electra Palace Hotel, £1000 for the complete holiday). The Hotel could not be faulted, excellent food & accommodation, fantastic swimming pool, the hotel staff were friendly & kept the hotel spotless. As it was half term week there were many ...

transam 05.11.2002 · Read full review
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Review of sunstarleisure.com

a friend i had similar problems on holiday rhodes. booked mitsis rhodos, put in rhodos village. the hotel itself was ok but the attitude of the rep was disgraceful! the website advertised the mitsis, which is where we expected to be, the rep told us it could have been either or!!!!! for us, we wanted low level accommodation which the mitsis offered, so that we didn't have to worry about high balconies. the drop from our balcony was 30 ft! in all, ...
...was appaling, the rep refused to admit the misrepresentation of the hotel eventhough they changed the ad to include the two names of the hotels there before we returned. As we speak, i have been promised a response to my enquiry by email before 5.pm. on monday, tuesday, wednesday and today so i won't hold my breath, advice to others, you get what you pay for, stay with the high street agents where you can walk in & discuss in person. ...

notan 07.10.2004 · Read full review
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Review of sunstarleisure.com