Thank you for your r/r/c. I'm a former air stewardess, now working in the boring Civil Service and s...
Thank you for your r/r/c. I'm a former air stewardess, now working in the boring Civil Service and still hunting for my dream job! Studying part-time with the Open University for an English and Politics degree.
Member since:01.11.2002
Reviews:89
Members who trust:106
Who are they? The national airline of Jordan. Nope I had never heard of them either till I worked (albeit briefly) for them. They are due to come become part of the One World Alliance.
Where do they fly? All around the world, mainly the Middle East (Iraq!) and Europe and Asia and the USA. RJ has quite a wide route network through code sharing with different airlines.
The planes: They have a fleet of 24 planes, mostly Airbus.
They are generally ok bit cabin cleanliness is not particularly great. There is Crown Class and Economy Class onboard. Crown Class is business class and first class merged into one.
Check-In: Long queues and some quite abrupt and rude staff at Heathrow! It was quite unorganised. It was a bit better at Amman.
Punctuality: I did not find that my flights were punctual due to delays on the ground.
Boarding: Boarding was done from the back forward in London with priority for Crown Class passengers. In Amman it was much more of a free for all but they had allowed a passenger in a wheel chair to board first. We were met by the cabin crew and assistance was giving in finding seats.
Safety Video: This was quite standard. The cabin crew did not point out the exits or demonstrate life vests like on every other airline I have flown. As I was seated by an emergency exit returning to London I was briefly shown how to use the exit by an air hostess.
Entertainment: At the time of writing only one aircraft had the seatback televisions. These are pretty good though with a wide selection of English and Arabic films (and with subtitles) music (either of the Arabian kind or popular Western music, none of which I liked!) and games. Unfortunately is it very temperamental so be prepared for faulty sound or the screen turning black half way through the flight. There is also a map showing where you are and the direction of Mecca. There is also a thrilling in flight magazine that took me all of 5 minutes to read through.
The service: Compared to the UK cost-cutting airlines RJ offers a good service in flight with hot towels even in Economy! The food is quite bland and you have the standard fish, chicken or beef. It's quite edible but not particularly wonderful. I had the fish twice, on the flight to Amman it was some kind of seafood in a bright yellow sauce and going into London it was white fish in a tomato sauce. You get the standard rice and vegetables and a stodgy tasteless cake. You also get a stale bread roll and some salad. They came round twice to do the drinks service and passengers were offered a small bag of pretzels. There was also a tea/coffee service and a duty free trolley that went speeding through the cabin.
The staff: They are a mixture. The cabin crew are a mixed bunch, generally foreign crew, especially from Ireland. On my flight home they were lovely to me as I was ex cabin crew but I found them to be lacking in warmth and not particularly interested in their roles to other passengers. Interesting as customer service had been drummed into us in training! They do wear a very snazzy red uniform with a little hat though if you like that kind of thing.
The seating: I found the seating quite good. Plenty of legroom, up to 34 inches. You also get a nice little pillow and a blanket.
The restrooms: Standard airplane lavatories, kept clean throughout the flight.
Amman Airport: The best thing about it is the Starbucks. There is a duty free selling a few English magazines, which I recommend you stock up on before your flight. There are 2 ATM's, one of which did not work. They are very strict on safety though, which is always a good thing
As an employer they are very strict and they do not tolerate anything less than perfection regarding looks in their cabin crew. No acne! Personally I would not work for them again. Such things as not being allowed to wear your uniform cardigan in flight unless you ask the in-flight supervisor or read a newspaper or a novel put me off! If you get pregnant you get grounded for a year without pay. I do not regard them as a good employer and would not recommended RJ in that aspect.
Pictures of Royal Jordanian
Cabin Crew
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Oct 6th, 2006
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