Disadvantages No luggage, stranded internationally, no accommodations, delays, etc.
The horror that was our experience with Royal Jordanian Airlines began on December 20, 2007. James and I arrived at the ChicagoO'Hare International Airport, ready to board our 9:10PM flight to Amman, Jordan. Checking in, we learned that the airline overbooked its Hajj-season flights, allotting a five-hour delay to our schedule. Immediately, we expressed concern for making our connecting flights to Delhi (Royal Jordanian), Bangalore (Jet Airways), and Trivandrum (Jet Airways). A confident Royal Jordanian representative assured us that the airline would not only hold our flight to Delhi but would definitely see us through Trivandrum. Relatively calm, we departed Chicago at 2AM, December 21, 2007.After a twelve-hour flight, we arrived in Amman, Jordan. We ran to the transit desk, hopeful that our connecting flight was held. Unfortunately, it was not, as doing so is "not Royal Jordanian policy." We were then shuttled to a somewhat sketchy hotel and instructed to speak at 8AM with the Royal Jordanian representative present there. He would arrange our new flights.
It is December 22, 2007 (the day we were supposed to arrive in Trivandrum). 8AM rolls around, and we make our way to the hotel lobby, where there is a Royal Jordanian representative sitting in an office, behind a locked glass door. I knock. He looks up and returns to his work. I knock again. There is no response. I decided to check my email. Maybe my parents had some luck finding an alternate flight route. In fact, they did send me an email, though not concerning our flights. That morning, they drove to our house to check on our pets. To their surprise, my suitcase was sitting on the porch. Now, I'm really angry. Why on earth would Royal Jordanian send my luggage back to Wauwatosa, WI. My bag was checked through Delhi! I march back to the office where the Royal Jordanian representative is actively ignoring frustrated airline passengers. I sit on the floor - and wait. Finally, an administrator exits. I grab the door and sit. I'm not leaving without some answers. He tells me that there is no flight to Delhi that day and maybe I could get on the Sunday flight. Either way, he could not issue new tickets, even though the manager at the transit desk told me he would. Time to take some action. James and I decided to go to the airport. After several hours of being ignored, the Royal Jordanian manager finds us a new flight, but on a different carrier. At this point, we don't care. We leave for Doha, Qatar (which was never in our flight plan), with instructions to find a Royal Jordanian representative. He would arrange our domestic flights.We arrive in Doha and learn a few disturbing details. First, we find that the one piece of luggage we have en route has already left for Delhi. But wait - I thought "there [was] no flight to Delhi" until Sunday! We also learn that we have a ten-hour layover. At this point, we're hungry and very tired, so we think it best to find the Royal Jordanian representative we were instructed to find and put in a claim for food and lodging.
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