Stayed here late July 2008, In fact my room 2 nd octagonal room bay and balony to the left from the bottom of this picture. Was booked into a family room with my family good rate £85 including breakfast fro all of us. Breakfast excellent choice all well cooked and probably on of the redeming features of the hotel, communal area fantastically ornate, and the squre opposite delightful, well positioned hotel, with air conditioning which is as well as London was 30 degrees that weekend, the room was quite roomy and adequate. What lets this place down is the service, staff are few and far between, the reception staff won't help with queries they consider the concierge job, even though the conceige may be missing for 10 minutes e.g.Have you got a local telephone directory please... Would not help told me only the conceige would help. Mixed up my room, because an item was broken they moved us to a different room, went to the new room only to find they had put us into a 2 person room for 4 of us, so had to go back to the faulty room , after moving our luggage, no compensation for the substandard room was offered only a sorry. Our room had not been serviced by 3.30pm had to ring up and chase that up. Really it seemed to have a skelton crew, who where mostly half dead. What can I expect for the price I suppose, it was good for the money
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Advantages: Location, good special deal room rate, large rooms, high standard accommodation, guest services Disadvantages: F&B may be a little expensive
helencbradshaw 24.03.2008 (24.03.2008)
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Review of Russell Hotel, London
Advantages: Location, good special deal room rate, large rooms, high standard accommodation, guest services Disadvantages: F&B may be a little expensive
helencbradshaw 24.03.2008 (24.03.2008)
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Ciao members have rated this review on average: very helpful
Review of Russell Hotel, London
Sep 9th, 2008
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