That is, until they abandoned me (and a whole A320 load of people) at 1am at an airport 2 hours away from any city. We were simply told over the speakerphone after 2 hours of waiting that our plane was delayed by 11 hours, please come back tomorrow. No assistance was provided, and there was no one left in the (small) airport to help, everyone had gone home.
When I wrote to ask for reimbursement of my taxi and hotel, they declined and added that if I had purchased their overpriced travel insurance, I would have been refunded.
Of course all of this is in complete breach of EU law. I wonder if they take the same approach to safety laws.
I will never fly with them again.
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In response to comment. Here is what I did:
1. On the day, queued for 1 hour (until 2am) to get a note from the airport's receptionist (only employee in the airport left) stating that an 11 hour delay was caused by a technical fault. This is an official Ryanair note with a Ryanair stamp (must happen often that they keep them handy).
2. I wrote to Ryanair asking for refund under EU regulations and international convention on airline travel. I attached receipts, requested only my share of the taxi fare and hotel bill.
3. They responded that (i) it was not their responsibility because the "delay" was not their fault, and (ii) I should have purchased their overpriced insurance.
4. I replied that (i) a technical failure was their fault (again attaching the note), (ii) requesting reimbursement.
5. They never responded.
In any event, abandoning over a hundred people at 1am at an empty airport is simply unacceptable. I had been lucky until then. I will gladly pay extra to avoid Ryanair now.
How helpful would this review be to a person making a buying decision? Rating guidelines
fyzzytom, see above for more details. I'm glad you had no problems so far, but that's not a reason to dismiss my review.
fizzytom 27.02.2009 19:44
Alas as we don't know the circumstances of your complaint its hard to rate this review. It's not clear what you have done to complain and what the response has been.
I fly with Ryanair regularly and have never had a single problem.
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Feb 27th, 2009
somewhat helpful by (75%):
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