NO customer service. If the stars are all lined-up just so and there are "no problems" with the flights you may think, "Ryanair is cheap but no frills," the problem comes when there are ANY "bumps" like delays, cancellations, forgetting or missplacing your boarding passes, errors in spelling your name in the reservation etc ... I am from the USA and while using my US credit card to buy a ticket from Madrid to Fuerteventura (Canary Islands) Ryanair's ticket went from €55 initially to €131 by the time they finished adding endless fees to the fare (including €24 for using my mastercard!). The problem came when I looked at my credit card statement and Ryanair had not charged the agreed €131 but $185, ie. they had converted the euros to dollars themselves at a much higher rate than my bank would have; $15 dollars extra. Ryanair never asked me if I wanted to be charged in dollars so I assumed they would charge me in Euros (it is cheaper 100% of the time to let your local bank do the currency conversion than the merchant's bank). So Ryanair managed to squeeze another $15 from me, this time without asking ... sigh! I think next time I'll go with another airline; may be more expensive at first but may pay off at the end. At the boarding process the negative energy was fervent; people screaming because of carry-on charges; others upset because they couldnt sit together; some terrified because they thought their carry on had been stolen only to find out that the flight attendant had moved it several rows down without asking. And get this, if you board a jacket they make you wear it (ie, no overhead storage or on your lap for takeoff and landing). I could go on but you get my drift ..... stay away from Ryanair; if you are on vacation you want a better experience, even if you'll have to pay more to fly another airline.