I felt that STA travel went out of their way to help you get a ticket for the right price. I found them friendly and symathetic to your situation and genuinly concerned if you had a problem. I was constantly in the store changing my ticket dates or cancelling tickets. Also, they have the best prices as for a student it is a 3rd off air fare. However I have had problems with the telesales staff. i find them very rude and patronizing. They pressure you into buying a ticket and then yell at you when you say you were just shopping around for prices at the moment. Once, when my sister had problems with a plane cancelling and she was stranded in america as the STA travel staff had phoned her at her home to tell her the news (while she was in america), she had phoned the telesales staff and the man started yelling abuse at her and calling her stupid. When she asked for his name to report him he gave her a fake one. When she questioned him about his name he just mimicked what she was saying, laughed down the phone then hung up on her. GREAT SERVICE!!!!! so, i think if you do shop with STA travel you should avoid the telesales and use either the internet site or go directly to the travel agent.
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Advantages: All the benefits of STA (good prices, well-travelled and helpful staff etc) combined with no queues, you can take your time Disadvantages: You might not get an expert in the region you're travelling to; some innacuracies in their information system?
nikeair 24.01.2001 ·
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Ciao members have rated this review on average: very helpful
Review of STA Travel
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