Disadvantages Unhelpful staff, the food,
|Value for Money|
|Quality of Rooms|
|Standard of Service|
|Quality of Food & Drink|
|Quality of Facilities|
I stayed here whilst on an airline training course. Luckily I wasn't paying for it!About the hotel:
It seems a bit run down. You walk in past a security check point (after the Amman hotel bombings these were installed in most hotels) you walk into a small foyer with the reception desk to your left. Up a couple of steps is an open plan area filled with small tables and chairs. This is also the atrium, as you look up you can see the balconies of the floors above.
The website says: "We have 85 elegant and luxurious Include 40 rooms double bed, and 30 twin, and 10 single, and 5 suites, rooms on the upper floors are marked by extreme attention to detail, conditioning central heating, mini bar, hairdryer, room service 24 hours, international direct dial phones, digital satellite." The air conditioning was fine but there was no hair dryer. It cost my parents £2 per minute to telephone me.Faulty items in the room:
There is a 'business centre' with three computers. If you feel like paying 5JD, that's £3.60 for half an hour then you are welcome to use it! There is an outdoor swimming pool that is watched over by a disinterested lifeguard. He was quite happy to sit there and watch us struggle to move sun parasols and tables. He also did not stop young children from jumping in the pool, splashing us and generally being noisy. Eventually we complained and a manager came out and put an end to that. There is also a 'Relaxation Club' with a sauna and steam room you have to pay to use.
The website assures me: "The decor and quality of accessories guarantees the comfort expected of Imperial Palace hotel, can enjoy a choice of delicious breakfasts and brunch, Enjoy the hotel's exceptional fine dining at Aida restaurant which offers international cuisine local dish's. Breakfast buffet, lunch and dinner." In the end I resorted to McDonalds. It didn't make me ill so was fine by me! Unlike most 'luxury' hotels in the East, bottled or filtered water is not provided (the tap water is not advisable!) and they charged 1.20 JD or nearly 90 pence for a 1 litre bottle of water. When you are getting through four bottles a day it soon adds up.Room Service:
I went back to the room, dialled the number and was transferred to another number. It took several attempts to explain to the person on the other end what I would like so poor was his English. I was informed in broken English it would be 'a while' before I got my meal. Nearly an hour later a depressed looking waiter bought my tray up. I tucked into my burger with its dry bap, soggy chips and wilted looking salad. Yummy. For the pleasure of this I paid the equivalent of £5.Who stays here?
They were not particularly helpful or hospitable and I found some of the male staff to be bordering on rude and arrogant. They even tried to charge me 20JD when I checked out for my internet access which I had paid for before I logged on every time! I refused too and the argued with me but eventually backed down. They were also very slow to do things.
Room rates start at $60 (£30) per night.http://www.imperialpalace.com.jo/
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