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Home > Travel > Holiday Essentials > Taxi, Parking and Motorway Services > Shell
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4 Reviews

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I can only state that my experiences with Shell and those who man the Plus Points phone lines etc have all been good. All my email enquiries have been answered, all my telephone calls have been... more

User Reviews

for Shell

Rating Summary based on 4 reviews

  • 5 Stars
    		1
  • 4 Stars
    		1
  • 3 Stars
    		1
  • 2 Stars
    		0
  • 1 Star
    		1

Detailed rating

  • Customer service
  • Opening hours
  • Price of food
  • Range of goods in shop
  		• 4.0
  		• 3.8
  		• 2.8
  		• 3.3
  • 9 of 9 Ciao users found the following review helpful
    Picture of gray

    gray

    4 Stars Lower fuel economy - fewer airmiles to the gallon 25/08/2001
    User recommends the product

    Advantages Advantages Reward for essential purchase

    Disadvantages Disadvantages Slow to kick off scheme, a bit stingey

    Having been a Shell Smart card user since its launch in 1994, I thought it would be worth considering how the new "Pluspoints" scheme compared in terms of what you got for your money. In 1994, each £6 spent earned you 1 airmile. If you spent £11.99, you still got 1 airmile. In 1998 the scheme was changed to reward you for each pound spent, but, quite fairly I thought, the exchange rate went down to 1 airmile for every £8 spent. The Pluspoints scheme (when I eventually receive my card!) quite cleverly removes the direct link between poonds and miles. Now you receive 1 point for every litre of ... more
  • 10 of 11 Ciao users found the following review helpful
    Picture of ntsmith

    ntsmith

    1 Star Shell Plus Points - The negative side 19/08/2001
    User doesn't recommend the product

    Advantages Advantages None

    Disadvantages Disadvantages Questionable benefits. Probably better with Sainsburys ot Tesco's loyalty cards

    I used to be a great advocat of the old loyalty card system, particuarly when I benefited financialy from it. However, things have gone somewhat wrong for the Shell Smartpoints system. I have had nothing but problems since their change from the old system of what they termed as "smart points" to what they now laughingly call "Plus points". If you wish to contact the company do not try the email. It simply is not replied to, The other problem that crops up is the syndrome of "It's not really out department, You need to speak to . . ." which is a link to drive you insane after you have gone the ... more
  • 27 of 27 Ciao users found the following review helpful
    Picture of premier407

    premier407

    3 Stars Shell petrol stations 15/03/2004
    User recommends the product

    Advantages Advantages Excellent petrol, good range of services like airpumps/vacuums etc at most stations

    Disadvantages Disadvantages Ethics? Good employers? Pluspoints!!!

    Hmmm... so many people are dubious about buying from shell because of many reasons, however i am uncertain about where i stand in those questions so i'm not going into those, perhaps another day. What i'm reviewing here is the petrol stations, the shops, the service and the quality of petrol. I drove a Mk2 VW Golf (H-reg), which has done just over 100,000 miles (under average) - it ran ok when i bought it a few years ago, but used to not start every time and misfire when idleing. I started going to Shell in Cambridge (Trumpington) because it was near to my workplace and when i drove in ... more
  • 0 of 4 Ciao users found the following review helpful
    Picture of Iambarkingmad

    Iambarkingmad

    5 Stars Reply to "the Negative side" 22/02/2007
    User recommends the product

    Advantages Advantages Cheapest petrol in my area and I get loyalty points - need I say more, except that the garages are always clean and the staff are most friendly.

    Disadvantages Disadvantages None encountered - I can't think of 15 words in total, so - Jack and Jill went up the hill to fetch a pail of water . . . . . . . .

    I can only state that my experiences with Shell and those who man the Plus Points phone lines etc have all been good. All my email enquiries have been answered, all my telephone calls have been answered. Most times I can view my account online and thereby see if it's up to date. Missing points are always added by whoever I have spoken to. (sometimes garages do not always pass on the points info and can be missed off - a phone call, given the receipt is still to hand always rectifies this) To date I have not exchanged any of my points, but am looking forward to so doing as I have acrued a ... more