I am Canadian. As such, I go back annually to visit my family. At the same time, my partner and I try to have some holiday time away from my family as well and generally spend a few days in Toronto as that is where we fly into. We aren't loaded, but as we save money on accomodation when staying with my parents, we always try to treat ourselves to a nice hotel somewhere for one or two nights.

Accomodation
The Sheraton has recently redocarated most of their rooms. Their website boasted pictures of lovely, modern rooms with a gorgeous warm and relaxing mulled wine and taupe colour scheme and a custom designed bed which guaranteed you a goo nights sleep. We didn't get one of these rooms. Our room, which hadn't been upgraded had standard travel lodge decor although obviously more expensive. The bed was however, was huge and the most comfortable one I have ever slept on! The bathroom was done in a sort of beige marble effect which made me think of kitchy dynasty or dallas design. When booking the room I had told the customer service agent that we were travelling with a small child and would need a cot. Instead, we got two double beds. When I went to the desk to ask about this, they wouldn't even look to see if there was anything more suitable and refused to give us a cot because it would break health and safety regulations to include it in a room with two beds. Apparently, a cot can only be used in a room with one bed otherwise it is a fire hazard due to lack of room.

Restaurants
One of the restaurants is quite a posh, which wasn't suitable with a toddler, however they did have a steakhouse as well which suited us well enough. It was quiet and comfortable and reasonably priced ($38.00/£18.65 for three main meals, 3 desserts 3 drinks and 2 cofees )and there was a kids menu for our boy to choose from. This was handy for us however, we didn't know about it until our last night thanks to the hotel staff (see below for more details).

Shopping
There were shopping facilities offering mostly touristy things like teddy bears with I love Toronto T-shirts on or silk scarves with Native American designs hand painted on them. In addition the hotel has a mini-mall which offers mostly designer label clothing (for older folk).

Staff and Service
This is the area the hotel was most let down on. The staff at the Sheraton for the most part were completely unhelpful and disturbingly didn't seem to know their city very well. Besides the incident with the cot and their total inflexibility we struggled to find anyone who was remotely interested in being helpful. This is unusual for Canadians as they will jump over hot coals to help you most of the time. It seemed odd to me that they were willing to risk my son's safety by not providing a cot or a reasonable alternative without making any effort to accomodate us. When I had approached them the topic was quite literally not up for discussion which I found appauling. There are 1,377 rooms in the hotel. I am sure they could have found something if they had tried.

Location
There is no faulting the hotel on this level. Although also very close to the business centre (5 minute walk) it is situated near a large park (where a Hollywood movie was being filmed while we were there) and cultural centre. A five minute walk takes you along the vibrant and exciting Queen Street which hosts a selection of fantastic and interesting stores perhapos geared towards a younger and slightly more alternative clientelle. This is a great place to find cd's as there are a number of second hand and vintage shops where great deals and rare findings can be found. There are also a number of 2nd clothing shops as well as fantastic shoe shops if you are into trainers and skate shoes (Pumas, Vans, Converse etc.) I picked up a pair of one star converse for $64.00 - about £31.00. For the most part shopping in Canada is a great deal.