Silverjet > Reviews > An 'OK' Experience

Author's product rating:   

Food Quality	Good
Customer Service	Friendly and attentive
Punctuality	Good
Space	Fairly Comfortable
Value for Money	Good

Advantages:	Least expensive business class seat  -  especially on short notice .
Disadvantages:	Horrible lounge in Newark, so - so service

Recommend to potential buyers:

yes

Full review

Not bad, but not great. I flew only the NY to London leg, so can only comment on that experience. The Newark lounge experience all feels a bit 'make-shift' - crowded, hodge-podge of furniture and little personal service. Needing to ask someone to 'save your seat' when you want to get up for a drink, isn't a very strong endorsement for the venue.

No problems or wait with security.

On board, the seats were comfortable enough - a bit narrow and an odd feeling of claustrophobia. I know that there are fewer seats on Silverjet, but the feeling is not one of spaciousness. I actually had less leg-room than business class on a traditional US carrier. Service during boarding was friendly, but not terribly attentive - It wasn't until after the safety announcement that my coat was collected.

Silverjet also has a strange policy of asking how you prefer to be addressed by the flight attendants (first name, full name, etc.). Was a bit odd, especially since no one ever used by name - preferred or otherwise - during the remainder of the flight.

Food was fine - better than average - although it took a while for it to be served and it was damn near impossible to see, since Silverjet keeps all overhead lights off during the trip.

Entertainment unit worked fine and the selections were certainly reasonable. However, managing to watch a film and eat at the same time should best be left to contortionists.

All in all, certainly worth the money and better than 7 hours in steerage. I'll fly Silverjet again, but only when EOS saver fares are unavailable.