We rented 2 cars from sixt for 12 days while visiting Germany and Italy. Getting the cars was easy we took the extra insurance so that if anything happened there wouldn't be a problem. While driving to Italy my Brother-in-laws car was out of oil and we had to stop and buy oil so the car won't break down. They didn't care when the car was returned!
We scratched the bumper of our car on a rock - no big deal it was about 6 inches long. When we returned it, we informed them of the scratch, they went over the car with a fine tooth comb and "found" 4 places were the car was damaged. We told them we didn't do it and didn't know when the damage happened. Everything seem Ok until 2 weeks after returned home. We got a bill for 950eur upon contacting them they said that was our deductible and that we had to pay it. The bill we were sent was in German, when we asked for it in English they got nasty with us and told us that Volvo Paint was expensive and to just pay it!
We have yet to pay it and don't plan to, until they can show us how a 6 inch scratch can cost 950 eur.
They have no English speaking customer service people . DON'T use them - it's not worth the hassle!
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Oh dear they sound terrible. I hope it all sorts itself out.
MAFARRIMOND 27.10.2005 09:41
Thanks for the information and welcome to Ciao. Maureen
sandyback75 27.10.2005 00:36
I always pay in cash now rather than on my card when I hire cars abroad, just in case they try the same scam as they tried on you, if they have your card details they can just charge you. I also try and now hire from Avis or Hertz to be extra careful, even though Avis ripped my off on my deposit by not giving me the whole amount back, couldn't be botherd to argue, even their employees are on the fiddle. Thanks for the warning. Jono :-)
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Oct 26th, 2005
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