Have just returned from the Sol Cayo Guillermo. Both my Daughter and I returned with Food Poisoning after spending two weeks at the above resort, The Food is terrible. The Plates are either chipped or are covered in food residue where they have not been washed properly. Hygiene standards are disgusting. Chefs wiping their faces and noses with their hands then picking up and cooking food. They constantly refill the Bain Marie by just topping up the food that has been there all meal time. The Al La Carte Restaurants are ok. Management do not care when you finally complain. Beds changed just once during the two week stay. My Daughter received several electric shocks from the Wall Lights one of them threw her across the room and she smashed an Ashtray. She tried to clean it up and cut her hand. The broken glass was under and next to the bed for the following two weeks. The Beach is fantastic fortunately and the pool area is very nice. Lots of people got infections from the pool so best to stay on the beach.
How helpful would this review be to a person making a buying decision? Rating guidelines
(+) All round good pick for those wanting Caribbean on a budget. Great beach! (-) Probably not quite up to 5* standards like some other hotels, but we didn't mind!
Nasty. Did you book this with a travel agent? If you had travel insurance then you should be able to make a claim on the fact that the food poisoning ruined your holiday.
NH Hotels, the hotel chain leader in Europe, with more than 300 hotels in 20 countries in Europe, Latin America and Africa. Enter into our web site and find the best available tariff at all times
helpful by (100%):
