They say nobody is perfect. I am not famous, more of a nobody, therefore I must be perfect!
They say nobody is perfect. I am not famous, more of a nobody, therefore I must be perfect!
Member since:02.12.2003
Reviews:13
Members who trust:3
Was in this hotel in August 2007. From the word go we were disappointed. On arrival at 3 am the temperature in the room was about 30 degrees. After a week there it broke down completely, taking 2 days of constant complaining before they would call out an engineer. After he left it still was rubbish.
The fridge door was rusty, all the shelves were broken, and the freezer section resembled Siberia, with ice of over 3" thick.
Maid service was poor, floor was swept about 8 days out of 14, no floors were washed, the bathroom was never cleaned, had black fungus on the walls, and ceiling. Shower was also black, and the dirt on the shower hose about 10 mm thick. It was so bad my 8 year old refused to use it.
Beds were comfy enough, although sheets were often ripped, and only changed once a week, despite notice promising every 3 days.
TVremote control was 20 euros a week. To make sure you paid for it the staff had removed all the buttons off the TV. We used wooden cocktail sticks thankfully as we found you could only get 2 Greek channels, and Fashion TV.
Reception staff were friendly, striking up a conversation when you passed. However they also very quickly became outright horrible and unhelpful if you had a problem. At one point I had to walk away as the guy was trying to provoke me into lashing out at him. In the end I took all complaints to them and to the rep (chocolate fireguard comes to mind).
Owner of the hotel was actually heard telling guests to f*** off and not come back as they had been using the bar next door. One day he refused to serve a bunch of guys who tried to order a drink because they were staying at the hotel next door (which was far better).
Immediate area is very quiet, and I think this may have led to huge cut backs in the their staffing levels, and ability to be friendly.
Quick update: as the time of booking this was rated as a four star hotel. However by the time of complaining to Direct Holidays it had been rated as a 3 star. I would not even rate it as a 2 star personally.
Pictures of Sophia Beach Aparthotel, Kos
Fungus walls and ceiling
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You look forward to a holiday for ages and then get a bad time like this and holiday companies go on taking bookings for the same places and making money out of ordinary people. I'm glad they have downgraded it.
I hope you got some compensation. Andi
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Advantages: quiet location, near beach,easy reach of Kos town centre Disadvantages: bar closed at set time and lights were turned out even if you had 1 or 2 drinks keft
Advantages: quiet location, near beach,easy reach of Kos town centre Disadvantages: bar closed at set time and lights were turned out even if you had 1 or 2 drinks keft
Sep 2nd, 2007
very helpful by (63%):
helpful by (38%):
