Advantages Direct daily Services between London and Cape Town/ Jo'Burg
Disadvantages rude staff
I flew South African Airways in June/July last year.
I flew from London to Cape Town, travelled overland from Cape Town to Port Elizabeth, then picked up a flight from Port Elizabeth to Jo'burg with an onwards connection back to London.
South African Airways operate out of Heathrow's Terminal 1 and check- in was very fast and efficient. As usual with Heathrow there were long queues going through Security but once through you'll find the usual array of Duty free shops.Depending on the aircraft operating, SAA offer a three-class service First Class, Business Calls & Economy.
I flew out to South Africa in June and flew back in July and had checked out on the website the films I wanted to watch on each of the 12hours legs (unfortunately I am unable to sleep on an aircraft). However on the return, even though we were in July the films shown were still June, when I queried this with the Cabin Crew I was told " It's only the second of July - what are you complaining about?" This kind of abrupt attitude was a typical example of the way Cabin Crew interacted with passengers as I found out later on in the flight.
After the meal services, I asked for a soft drink and the reply of the flight attendant was " If I get round to it". Unfortunately she never did, which on a 12hours journey is not ideal.
Whilst the 12hours journey should have been a pleasant one, the airline was very much let down by the unfriendliness of the cabin crew which is something that will make me think twice about using them again.I also would recommend anyone departing from Jo'burg (regardless of airline flown) to allow plenty of time to go through immigration, as this was an extremely chaotic and lengthy process, which tool in excess of 2hours.
|How often do you travel with this airline|
|Where did you book|
Attention, this is the first review from this author
Instead of giving a negative rating, consider:
Help this member by giving your advice
Report fraud (for example plagiarism) or other issue with the review to the Ciao support team
Add your comment