Spanair > Reviews > Not a Spain in the neck

Author's product rating:   

Food Quality	Excellent
Customer Service	Friendly and attentive
Punctuality	Good
Space	Comfortable
Value for Money	Excellent

Advantages:	They fly from Bristol
Disadvantages:	No time for Duty free during flight

Recommend to potential buyers:

yes

Full review

We booked with Travelcity Direct, to fly from Bristol on a chartered flight with Spanair to Palma Majorca.

Span air was absolutely brilliant…. The checkin was done by Travel city staff and the girl who checked us in was very polite and cheerful which is always a good start to the holiday.

Our plane an Airbus 320 was due in at 18.30 and was 10 minutes late, although this made no difference to the turn around and we left on time.

The smiling Spanair crew welcomed us on board. After a nice smooth take off the drinks service was done. We did have to pay for drinks although water was complimentary and a free bag of salted nuts was given if you had a drink.

Next was the main meal. I used to work for a firm at Gatwick, who catered many of the big named airlines, so I am well aware of the quality of food served on board. However the meal we received was absolutely lovely. The starter wasn’t brilliant, but the main meal of chicken, peas, carrots & diced potatoes was delicious and there was a nice fresh roll, the chocolate cake was yummy and the cheese (Laughing cow) and biscuits finished the meal off nicely. I must say their tea was not the best, but we were sitting in row 6 so was one of the first to have it and maybe it was not fully brewed. We were in row 15 for our return flight and the tea was fine then.

There is no Duty free service on the out bound flight although I have no idea why.

You can purchase headphones to listen to the film or ‘different styles of music’ (their words not mine), the cost was 2 Euro or £1.50. I got the feeling that the h/phones were yours to keep, but I can’t be sure.

The flight arrived on time and the landing was smooth.

The return flight was just as good, with a couple of the same crew. The meal again was chicken in a sauce which was different to the o/b flight and again was delicious. The starter this time was rice with peas & sweetcorn and the pudding was a type of black forest chocolate cake and was nicer than the o/b one. We had 2 fresh bread rolls this time and again cheese and biscuits.

I did intend on purchasing a travel clock from the onboard shop, but they had to stop the service for ‘security reasons’ so I missed out. We were late leaving Palma airport, but landed on time so I suspect they ran out of time and could not service the whole plane with their wares.

I only have short legs, but the leg room seemed fine for both myself and my husband, so no complaints there. there were 3 toilets onboard, one to the front and 2 to the rear, as neither of us needed the loo, I can't comment on them but I suspect they are much the same as all airplane toilets.

Another smooth landing finished our holiday and flight with Spanair. I would definitely fly with them again, I have found the foreign airlines are usually better than the British ones on the whole, oh and the inflight meal was included in the cost of the holiday.

So don't despair, fly Spanair!!!