Travelled economy from LHR-CMB-SIN (London Heathrow to Colombo to Singapore). Aircraft: A340-400
Sri Lankan is now handled by KLM at Heathrow and although their attitude was quite indifferent at check-in, it was a totally the opposite when onboard.
After being greeted with Ayubowan (traditional Sri Lankan greeting) at the door and taking my seat, I was given hot towels before the flight took off (I've not seen this done in 'economy' on another airline). They also given menu booklets to all the passengers in economy. It makes you actually feel like the money you've spent is being used for your service and enjoyment.
The crew were amazing: friendly and warm. I had a pasta type meal for dinner which surprised me wholely as the quality and taste was amazing. It was as if I was eating a freshly cooked meal in a restaurant!
They also had sandwiches in the galleys of the aircraft which passengers could help themselves to if they felt peckish.
The seats were very comfy and there were seatback TV's in all the seats in economy. The IFE was brilliant. A great selection of movies in different languages, plus new film releases, games and in-flight phones.
There are three sections of economy. The first is directly behind the business class cabin (rows 10 to 14) and offers a more quieter and private atmosphere, to the rest of the economy cabin. I also believe there is more legroom in this cabin.
The only issues I had were that the announcements done by the crew and flight deck were not audible and waiting for baggage on arrival in Colombo took approximately 30 minutes.
The second trip from Colombo (CMB) to Singapore (SIN) a few weeks later was on an A330-200.
Check-in was very fast and more efficient than at Heathrow. It was like a Tesco check-out queue, as the more passengers were lining up, the more desks suddenly opened so no one was waiting for long. Families with young children were taken to a free desk to check-in which was a nice touch.
The aircraft that serviced this route had the same interior as the A340 from LHR to CMB, however, didn't seem as nice. The cabin was slightly scruffy and the crew seemed very rushed.
All-in-all a very good service compared to many other airlines and would travel them again.
http://www.srilankan.aero
How helpful would this review be to a person making a buying decision? Rating guidelines
Sounds like it has improved since I flew with SL in 1992! If your review could be updated a little with more detail of the service, type of food served, and other details I would be delighted to re-rate; just message me if you do.
mahesh_f 21.12.2002 01:18
Great opinion. Very useful info, especially the bit about the travel agent.
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Nov 27th, 2000
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