Sri Lankan Airlines > Reviews > Their wish for my pleasant flight came true

Author's product rating:   

Food Quality	Satisfactory
Customer Service	Outstanding
Punctuality	Always on time
Space	Fairly Comfortable
Value for Money	Good

Advantages:	Good meals, lovely staff, sexy staff, modern airbus fleet .  .  .
Disadvantages:	Dodgy shedule, no First Class just Economy and business !

Recommend to potential buyers:

yes

Full review

UPDATE 4 SEPTEMBER

:Re-write coming soon:

I would like to say that SriLankan has now pretty much returned to a service level that it will continue with for about a year, and there is more information on their revamped website accessible on www.srilankan.lk. Their fleet now comprises of seven aircraft.

UPDATE 30 JULY

SriLankan have now confirmed the loss of three aircraft - two A330s and an A340. And three are damaged but apparently repairable. They have an emergency shedule in operation. All the latest information can be found at www.srilankan.lk.

And in an effort to fix the fleet, they are said to be considering several aircraft lease options and their 40% owner and 100% manager Emirates is said to be helping out but announced it won't be assisting by lending them aircraft.

UPDATE 25 JULY

Sri Lankan suffered a major blow to their fleet during yesterday's attack on Bandranaike International Airport in Colombo. However, I have heard about how they are acting and they have handled this very well. They have lost three out of twelve aircraft through destruction and three are damaged.

But their website was kept up to date, and their services are resuming today. I must say, I have to congratulate SriLankan on their handling of this, and I must say I was rather saddened to hear that this had happened to them, as they are now Asian Airline of the Year.

ORIGINAL OPINION

**If you're wandering where I've been, I've been researching my new comment coming soon on Ciao**
'Welcome on board Sri Lankan airlines. We wish you a pleasant flight.' That's what I was told. And that, generally is what happened.

On nthe way out to Sri Lanka, from Heathrow, we - me and my family - were rather excited to be going to Sri Lanka. We had never been before, and were rather disappointed when we had to leave, but now, more about the airline.

Sri Lankan has only recently changed it's name form AirLanka - a good move because I think AirLanka sounds like the name of a German warplane. They have also upgraded their logo to a rather sexy bird, a bit like the percentage sign on the top of your keyboard.

They are introducing a new inflight entertainment system accross their fleet, which is fantastic - 18 video channels and 22 audio channels plus a special airshow which gives information of the aircraft's present position.

The cabin. Oh. The cabin. If you're in Economy, then you MUST try and get an aisle seat. If you're in business class, then recline your electronic seat and make those in the cabin behind you extremely jealous.

The food. Well, I suppose it's OK. On the way out, it was some curry. Reasonable. On the way back, it was Spanish Omlette - a la Spicy Sri Lankan way. Oh, and tip to all you there at Sri Lankan: the potatoes actually go INSIDE the omlette.

On the way back, I would like to comment that some person at UL Head Office obviously wanted to make sure the aircraft were stretched to the limit - you must be at the airport by 12 midnight for the flight that leaves at 2:45 in the morning.

The staff are very halpful and resourceful. We were suffering the cold - some wise guy had turned the cabin temperature down to minus two degrees. I asked them about it, and withing moments the cabin began to heat up.

Oh, and lastly, check-in at the airport happens the wrong way round. The last thng you do is hand over your bags. How bizzarre...
(Don't comment and tell me I spelt bizzarre wrong!)