Sri Lankan Airlines > Reviews > Ruined our honeymoon

Author's product rating:   

Food Quality	Satisfactory
Customer Service	Very unhelpful
Punctuality	Good
Space	Uncomfortable
Value for Money	Poor

Advantages:	On time
Disadvantages:	Uncaring, incompetent, old planes and not working in flight entertainment

Recommend to potential buyers:

no

Full review

The airline was a disgrace.
Our honeymoon flight out was dogged by an old, leaking plane ( the airconditioning, I think, leaked liquid onto me during take-off and landing) incompetent staff (how hard is it to get my wife a vodka and tonic? Not gin and tonic, not vodka and soda, not vodka and coke...) and a very faulty entertainment console/screen.
It is a long flight from the UK to Sri Lanka, so I wan not amused when I was asked to try 5 different pairs of headphones to sort the sound out, and even less amused when my screen went blank, never to work again. The flight attendant tried 3 times to reset the system to no avail, managed to spill my drink all over me, before finally admitting that it wasn't working.
When we complained to head office in Colombo, I was given the run around for 3-4 days (of my honeymoon- nice touch) before they said that there was NO fault on the plane, nothing was reported, it must have been working, they haveen't ruined our hoineymoon flight and they weren't prepared to offer anything in way of compensation- not even a half bottle of champagne as a goodwill gesture!
Pathetic, appalling, disappointing and well, well worth avoiding.