Swissair have really "missed the boat" as far as long haul travel is concerned.Business or economy, the quality of travel is barely comparable with that of 10 years ago. Long Haul MD11 flights - No entertainment available from individual seating.I recently waited, in Business Class, two hours for "the movie" to begin on the in-cabin screens...and then,guess what, I had seen it already...Hello !!....the competition have in-seat controlled "individual" entertainment systems which are available, a few minutes after take-off.They even have a "choice" of movies and games.This is even available, free, in economy ! Yes ! we have reached the 21st century....wake-up ! Younger people will not be aware of the standards 10 years ago, but will compare the present airlines and Swissair, will not make the cut ! I saw some commercial material spouting "we care"..I have never been asked for my opinion....other airlines offer "in-flight" prizes for completing questionnaires.I have been requested for my feedback many times, not once by SWISSAIR...if "we care", dont we ask ? How do we know that we are responding to the paying customer's wishes ? Sorry, but I have little to be positive about..the beer is room temperature in Business Class, even the Movenpick icecream arrives, when it is no longer required ! Well done the competition - you will get my business, any day.
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Advantages: Very spacious, friendly service in the air, meals above average, good special deals and mileage offers. Disadvantages: Unhelpful ground service, some flight & baggage delays, recently unfortunate safety record.
From_The_Continent 13.01.2002 (23.01.2002)
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Review of Swissair - SWR