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Not for me

ProCheaper on some routes than competitors.

ConsMiserable cabin crew and flight experience.

Tap Portugal. I recently had the misfortune of flying with TAP airlines to Portugal flying into Lisbon and back from Porto to London Gatwick. TAP Portugal otherwise known as Transportes Aereos Portugueses the National Airline of Portugal. It’s main hub is in Lisbon with connections throughout...

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Satisfactory

ProFull service and serves Heathrow and Gatwick

ConsNo clue what to do when problems arrise

Introduction This is an account of the return flight I booked with TAP for a short break in Porto. I headed out from London Heathrow and returned to London Gatwick. Incidentally, I booked the trip this way so as to have direct flights in both directions although, as you will read, it did not...

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Good

ProGot there in one piece

ConsOhhh where to begin? Customer service, Cabin crew,...

~Introduction~ Transportes Aereos Portugueses or TAP Portugal was formed in 1945. The first planes were converted C-47's (or Dakota's) as used by Allied forces to drop troops on D-day and ferry in supplies. Most of the original TAP pilots were trained in England by BOAC, whilst others completed...

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Excellent

ProComfortable, Good Food, Excellent Service

ConsPlanes Look Small

It was my honeymoon to Madiera, (instead of visiting Thailand!)and we were to depart from Gatwick to Madiera on the first Tuesday flight provided by Tap Air Portugal. My husband and I were very excited so we checked our bags in at the TAP Air Portugal desk which was so easy, I would say less than...

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Good

ProGood food!

ConsNot 100% sure about safety, planes a bit tatty

For the past two years, I have flown out to Porto to go rowing. As TAP are the only airline on the London-Porto route apart from Ryanair, we have always flown with them. In 2007 we flew out on an Airbus A320 from Gatwick, and back on an A319 to Heathrow. This year, both flights were A319s, going...

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Satisfactory

ProPlanes can get off the ground

ConsRude staff, bad condition of plane, unpleasant jou...

Unfortunately my experience with TAP are not very favourable. Taking a flight from Heathrow to Rio de Janeiro, we had a bad experience from before the check-in. Arriving at the standard 3 hours before the flight, we were astonished to have to wait an hour before the TAP check-in staff even...

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Excellent

“a delight to fly with”

published 06/07/2001

Proexcellent service

Conssmall plane

Recently i went on holiday to Portugal, in the agricultural north. I had to fly from Heathrow (London) to Porto (Portugal). I had never flewn with TAP (Air Portugal) before, and when i saw the plane in the terminal i was slightly worried as the planes are quite small and look a bit delicate! When...

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Not for me

“pre flight problems with TAP”

published 10/01/2009

Prothe website has some information regarding contact...

Conswebsite wrong, customer service appalling, high ch...

I would agree that when things go wrong, the staff at TAP have no clue how to solve them. In my case it started with a mistake - mine - I booked myself on a flight twice instead of my husband and myself. To change this I first emailed the given address on the confirmation. This email was returned...

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Excellent

published 22/01/2008

we have just returned from madeira on tap airlines,we had never flown with them before.i must say we were very impressed our flight was on time leaving gatwick, we booked in straight away and chose our seats as the flight was not full,the leg room on board was great we did not feel like we were cramped in.we had a free newspaper,all drinks on board were free as was the meal,which was very nice lasagne, fresh fruit cake tea and coffee...coming back was the same chose our seats at book in,food coming back was salad and fish very tasty...nothing to complain about...

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Satisfactory

“TAP Airlines”

published 05/02/2001

ProNice planes

ConsBad service, impolite staff, extra charges when th...

I have recently been very lucky to have my flights paid for to Lisbon/Funchal. Unfortunately I am not happy with the airline, even if my flights are being paid for. Why is it that in the London side (LHR) the TAP staff are friendly and helpful, very helpful. During my trips I have to carry...

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Not for me

ProNone

ConsEverything

Not child friendly! Be warned if you are travelling with small babies steer clear of this airline. This is the only airline I have used that does not preboard families travelling with small children, despite what they claim on their web site. I travelled with my wife and 3 month daughter to Porto...

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Not for me

“NO to TAP, never again”

published 02/01/2010

Progood food, good on air service

Consdelays, very bad on ground services, bad and wrong...

Flight Stockholm - Funchal over Lisbon Our experience with TAP was actually pretty bad. We booked direct flights from Stockholm to Lisbon. Before that we had to come to Stockholm first from another town of Sweden and in Lisbon we changed flight again with TAP to go to Funchal. Aproximatly 1 month...

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Not for me

“Tap Portugal Airlines”

published 20/03/2011

Pronone

Consread review

Avoid this Tap Airlines even if any other choice appears more expensive at face value. booked flight ewr (newark city usa) to lad(luanda) 3 days layover lis (lisbon) per suggestion of Tap call center agent. 1- was subject to duty and taxes in lisbon (not my final destination) 2- tap refused to re...

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Satisfactory

ProNone for the reasons outlined

ConsDangerous attitude to aircraft safety

I flew with TAP airlines yesterday (03/10/08) on Flight TP348 from Madeira to Gatwick. I have two issues really, the first being the most important:- During the course of the flight it became readily apparent that a young portugese male had decided to ignore all flight crew instructions and...

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Not for me

published 03/09/2007

Both our pieces of luggage from Toronto to Lisbon were lost. TAP of Portugal, is in my opinion and after having undertaken extensive travel , the worst in customer service anywhere! They have NO STAFF on the ground at arrivals - all claims are handled by a third party and they are overwhelmed with claims from the unfortunate souls whose luggage they have lost. The Lisbon Airport is equally bad - the armpit of all airports of European Cities - and I 've been through all!

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Product Information : TAP Air Portugal

Manufacturer's product description

Product Details

Country: Portugal

Continent: Europe

Ciao

Listed on Ciao since: 05/02/2001