Not child friendly! Be warned if you are travelling with small babies steer clear of this airline.
This is the only airline I have used that does not preboard families travelling with small children, despite what they claim on their web site. I travelled with my wife and 3 month daughter to Porto last week. We were actually boarded last! The pram was taken away at the boarding ramp, but in Porto no one could tell me where to collect it. When we did locate it, at the oversized baggage return, it looked like it had been ripped apart. The return journey was even worse. To top it all they actually charge for infants, unlike Easyjet, BA, Ryanair -- or just about any other airline or travel operator. I was disgusted with our treatment and feared for my daughters safety. We had to ask twice for a seat belt for her.
Both outbound and return flights were delayed, and this only added to the distress for our baby. Next time we fly with Easyjet who do pre-board and who don't charfge extra, and who tend to be on time.
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Jul 13th, 2008
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