I had a terrible experience last 01/05/09 when I got a coach from liverpool street to stansted airport. I usually travel by train, but since that dayIt was very early, I decided to take the bus. Terrible mistake. I will never use terravision again in my whole life. The bus left 10 minutes late and the driver was slow. Then because of a car accident, we remained stucked in the traffic. Till here nothing to say. accidents happen. What made me angry is that nor the driver or the company cared to inform the passengers of what was going on. If they had informed us of the accident we would have gone by train. There was plenty of time when I got the coach so I could have stopped by a tube station and come back to Liverpool street. We all thought that the traffic was affecting the centre of London only and that we could accelerate once we got farer from the cente. Since after one hour the situation did not improve, I decided to ask to the driver what was going on. the driver said that there was an accident but we could get on time to the airport. I told him that I had a flight to catch in a couple of hours. I was amazed: why He did not advise the passengers? after another hour I realized that it was impossible to get to stanstedt on time since we were still in Stratfrord. But I this point I could not go toa tube station and go back to liverpool. There was no ore time. I asked the driver what i could do. he said that he did not know. So I got off and called a cab. the cab reached stanstedt just on time, only seconds before the flight. I got on the plane while they were closing the door... I had to pay £35.00 for the cab. I have asked for a refund to terravision and as an act of good will they have provided me with a £9.00 voucher that can be redemed in the next 6 months...yes but only in Rome of Florence...what?I live in London. I have to fly to Italy to redeem a voucher? I think that the flight ticket wil cost me a bit more than £9.00...so I'll have to pass it. Sorry Terravision I have not appreciated your gesture of good will.
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May 11th, 2009
somewhat helpful by (100%):
