The Black Lion Inn, Saint Albans

Advantages: None
Disadvantages: Poor management, bad service, waste of time

The NIGHT BEFORE my sister's wedding at 8pm the Black Lion Inn called to say they had re-booked the rooms we had reserved for all our wedding guests to people coming from a conference at the last minute. Not only did they leave all our wedding guests stranded and preparation ruined (invitations sent out, directions sent, hotel confirmed over a period of several months, visits to the location made), but the "manager" suggested we would move to another ...
...of this 4 hours before the big day. No amount of champagne could fix this problem and strangely on the night of the actual wedding the "manager" had turned her mobile phone off and was nowhere to be found. We were also told by the owner that night not to "abuse the system" of ordering too many taxis to ferry around our guests with their luggage and the bride and groom in order to spend the evening together. It was clear that the Black Lion Inn had ... Read review

My family and I ate at the Black Lion pub following its recent refurbishment, and some of us also stayed overnight. The food was seriously overpriced, came in very mean portions and was of extremely dubious quality. Worse than that, the manager didn't seem to care. The accommodation was shabby and again overpriced, with basic facilities (lightbulbs and toilet paper!) missing. The worst hospitality experience we have ever had - don't waste your money!