The hotel is in a lovely location and has wonderful views, however these benefits have not been exploited as they might be. I stayed in the Master Suite which was spacious but had a string of minor problems which tainted the experience. The carpets were poorly fitted, the wallpaper was peeling in some places, the bathroom door both caught on the floor and was not painted on the sides, the shower door needed to be wedged closed with a towel.... All in all there were lots of small problems which affected the overall experience.
Although the staff were friendly and helpful during my stay I encountered problems when we were forced to deal with the manager. Whilst out for a walk during our stay the room was cleaned and my girlfriend's glasses disappeared from our bathroom. Whilst it is reasonable that some people lose their glasses, this was certainly not the case in this instance and the insinuation from the management that we were fabricating this claim was outrageous. No responsibility was accepted by the management who instead washed their hands of the affair instead of trying to help. Such a horrendous standard of customer care is unacceptable in the hotel business and certainly left a sour taste after our stay.
I would advise people considering staying here to opt instead for one of the other hotels in the area who perhaps might have more professional managment.
The Manor sits at the foot of the ancient fortress Table Mountain Situated in the ... more
beautiful Usk valley within the Brecon Beacons National Park and close to the pretty market town of Crickhowell we are superbly located for lots of outdoor activities W...
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Price is per double room per night and may vary depending on date booked...
Get away from it all at this hotel high on the side of the Black Mountains, overlooking ... more
the Usk Valley and the surrounding hills. Good food, warm hospitality and excellent facilities await those looking for a welcoming place to escape to. Relax and unw...
Information:
Price is per double room per night and may vary depending on date booked...
Advantages: Successfully combined the 'old' with the 'new, superb location, nice leisure facilities Disadvantages: poor changing rooms, possibly a little too remote for me, no high speed internet access
Advantages: Successfully combined the 'old' with the 'new, superb location, nice leisure facilities Disadvantages: poor changing rooms, possibly a little too remote for me, no high speed internet access
Aug 12th, 2006
helpful by (76%):
somewhat helpful by (24%):
