This year my family and I had booked tickets to the Scotland V Ireland rugby game at Murrayfield unfortunately due to the foot and mouth outbreak this trip was postponed until September. We had booked our tickets and a 2 night stay with dinner bed and breakfast at the Murrayfield Hotel, for a family of four this cost around £70 pp per night there where no child reductions due to it being a rugby weekend and this included a matchday programme for all members of the party.
The Murrayfield had always been a firm favorite with us and we always stay there when in Edinburgh for business or pleasure. So as usual we expected a high standard of service, how disappointed we where.
When we arrived we where given the keys to our rooms. Our bedroom was comfortable but the bathroom floor was not the cleanest which I put down to the maid having overlooked as previously we had not had any complaints. However on further inspection there where quite a few cobwebs in the room which led us to believe that the room had not been cleaned thoroughly for quite some time. Now I realise certain times of the year the Edinburgh hotels are very busy but I really feel there is no excuse for lack of cleanliness.
My sons room was better but looked out onto the back of the kitchens. To my horror I noticed that the fresh vegetables where stored outside on a rusting set of shelves, open to the elements, and a freshly peeled bucket of potatoes where sitting outside the kitchen door. I do not think that environmental health officers would agree to this practice.
The restaurant staff as usual where friendly but there was an air of one hand not knowing what the other hand was doing and service was relatively slow and not very professional and I was not completely sure that I wanted to eat here after seeing the view from the upstairs bedroom.
On our way back from dinner I complained to the receptionist about the state of our bedroom to which she informed me this would be dealt with. However on the day we left the bathroom was still in the same condition except I had washed the bath out myself so that we could have a shower.
On the evening after the match, in which Scotland beat us very well, much to my husbands delight! entry to the hotel was supposedly for residents only and was by pass only. However the hotel was so crowded it was obvious that it was not just for residents. Although this created quite a good atmosphere, I was disgusted to wake up in the middle of the night to the sound of someone urinating outside my bedroom door now I know the this was not entirely the hotels fault and rugby weekends do tend to get a bit out of hand.
I was deeply disappointed in the standards at the Murrayfield Hotel and I will not be back there again as there are cheaper hotels in Edinburgh which provide a much better service. I believe that management have changed since my previous visits but this is really no excuse considering the prices they charge, which are only justified by their convenience to Murrayfield stadium
If the owners of this hotel want to keep their clientle they really need to get their act together, it is a shame to see what was once a good hotel going downhill so drastically.
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