I have just stayed there 14/09-16/09 for 2 nights on a weekend break through Superbreak and it deserves its 2 star rating. The room rate was starting from £160.00, I don't think that was anywhere close to what the price should be. As tends to be the case the entrance and front of house is very nice and does have a luxourious feel to it. Nice couches and chairs, welcoming smiles from staff, lots of mirrors, new carpets. Fortunatley we only came back to our room late and left early to make the most use of our time. The neagtives I'll start with a small one, a Snickers wrapper was left on a landing for the two days we were there, I would have picked it up but wanted to see if any staff did, they didn't, it was in a very obvious place. The walls seemed to have been papered recently and they have made quiet a good job, but all the corridor cupboard doors have a leatherette cladding, the ones on our corridor were very obviously peeling away from the doors and looked tatty. Our room door stuck and had to be slammed shut. The bathroom extractor fan did not work hence the peeling paint on the bathroom ceiling. Glazing was poor with lots of street noise able to come into the room. Lumpy pillows. Good bits. The breakfast was wholesome and fresh, the pork and leek sausages were lovely. The resaurant although looked clean felt sterile with no atmosphere. Maid service was good. Nice clean towels. Good location right opposite Kensington Palace and just along form Hyde Park. 15 minutes walk from Harrods and Harvey Nichols, Knightsbridge. 2 minutes walk from Kensington High Street and Tube Station.
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