Thistle Kensington Park, London

Advantages: Close to airport and shuttle bus runs frequently
Disadvantages: Bad service, dated rooms

...I've stayed at this hotel as I attended an event held in the conference centre. Parking was difficult, mainly because this hotel offers a park and stay facility for Heathrow Airport and after driving around each area of the car park we ended up parking at the side of the exit road. It was good job that we stayed on site for the time we were there as I wouldn't have fancied my chances at parking up again if we left and came back. When we checked in we were told that a pre-authorisation charge would be put on the account until we checked out. This is fair enough, obviously they don't want people charging items to their room and not paying, but our pre-authorisation charge was £400 - nearly three times what our total bill would be. Personally I thought this was excessive. The hotel has two floors and what appears to be very... Read review

Ciao members have rated this review on average helpful

Advantages: Pleasant Staff, Good Customer Service, Nice Breakfast
Disadvantages: Expensive

...The Victoria Park Plaza in London is an amazing hotel that has very comfortable, quality rooms and staff who are friendly and professional. The best thing about The Victoria Park Plaza is that it is in a prime position just two minutes from Victoria Station and an easy walk to some of London's main attractions. I found it perfect for shopping and buying souvenirs. There were also quite a number of restaurants close by and my mum who cannot walk far didn't complain once. Although we ate at the hotel we also sampled London's China Town. It is a four star hotel and lives up to the standard. It is situated close to Buckingham Palace, Harrods, Westminster Abbey and Houses of Parliament. The hotel does not allow smoking anywhere near the building which my mum and I really appreciated because we are both none smokers. The smoking ban made... Read review

Ciao members have rated this review on average very helpful

Advantages: Excellent location and lovely clean hotel
Disadvantages: Staff could be a bit clearer about hotel details

...I booked this hotel for me and my friend when we visited london for her birthday. The hotel is located at the far end of Hogarth Street from Earls Court Tube station (you can walk to the hotel in approx 3-4 minutes from the entrance to the station.) One thing that was not explained when i booked the hotel online was that you actually check in to the sister hotel 'Best Western The Shaftesbury London Kensington' located just around the corner....on the website these are shown as separate hotels so why would i think to check in there! When locating our hotel we were very confused as to why we could not get in and it was only on enquiring at the other hotel we established that this is where we need to check in. When you check in you are given 2 small cards the size of a bank card. I don't stay in hotels that often so i presumed these... Read review

Ciao members have rated this review on average helpful