I travelled with Thomas Cook Airlines when I went on a cruise in the med in october. The flight was from Bristol - Palma return. It was about two hours each way.
Thomas Cook Airlines open their check outs early and amazingly the queues are not long. Checking in was an easy and straight forward process and all the mandatory secruity questions were asked. The check in staff were helpful and they were efficent.
At the gate Thomas Cook staff greeted us and let us board the plane in seat order. Boarding started 30 minutes before the flight was meant to take off.
The plane was clean and friendly. It has good disabled facilties with a a couple of disabled seats and a toilet. Cabin staff showed us to our seats. When the plane was boarded the cabin staff showed everyone the safety briefings backed up with the safety video. The plane departed early.
The legroom was adequte but there could be more but there is enough room to have the laptop on the tea tray in front of you when the seat in front is down!
During the flight the cabin crew served us a late lunch which was some sausages and veg and bread. For pudding there was a chocolate cake (actually nice) and you could have the choice of tea or coffee or orange juice. Overall the food was better than other airlines food but not great. The captain also gave us regular updates on our progress.
After landing the bags were quickly delievered on the baggage claim and the staff showed us to the relevant tour guide.
Overall Thomas Cook is a good airline. I would recommend them. They have good customer service their food is O.K and they are punctual at departing. I could not gauage the cost because it was bought as a package.
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Advantages: Lovely cabin crew, great service, cheap, on time, modern aircraft, clean. Disadvantages: only 15kg weight allowance, Costs extra for more allowance.
Apr 6th, 2006
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