Quote-start

Why fly Thomas Cook Airsavers?

Quote-end

1 Sep 29th, 2006 

10 Ciao members have rated this review on average: somewhat helpful

Advantages:
easy to book on the internet

Disadvantages:
When booking Flights on - line, customer service is abysmal .

Recommendable No:

Detailed rating:

Food Quality

Customer Service

Punctuality

Space

Value for Money

lancelot3843

lancelot3843

About me:

Member since:29.09.2006

Reviews:1

The level of customer service displayed by this organisation, following prolonged attempts to contact by both phone and e-mail over a period in total of four days,is abysmal.
We were passed from pillar to post and no one appeared to be interested in providing accurate information that would enable us to resolve the problem of not having received the tickeys.

We paid in full when we booked our flight; when we reported the non arrival of our tickets, we were promised replacemants would be sent immediately. This never happened, the person whom answered the call either lid or did not take any action.

The call centre staff are obviously on bonus for selling flights and holidays on line; but have no incentive to resolve problems for the benefit of cusyomers
It took all day friday27/09/06 to be finally advised by a supervisor(after we had requested we talk to one in person) that we would have to take our invoice and obtain tickets at check-in on 05/10/06.

I will never fly or book with Thomas Cook again. 

How helpful would this review be to a person making a buying decision? Rating guidelines

exceptional

very helpful

helpful

somewhat helpful

not helpful

off topic

Products you might be interested in »

Dakine 60/40 Split Convertible Travel Bag 2009 Deuter Bike 1
Crumpler Gimp 15 inch Laptop Sleeve Deuter Speedlite 10
Crumpler Gimp 17 inch Laptop Sleeve Dakine Campus

Comments about this review »

salem_witch 30.09.2006 20:02

Sorry for the low rating. If you wanted higher ratings then you need to say more. My advice would be to read around other travel reviews and you'll see what I mean. If you edit this in any way let me know via my guestbook and I'll happily re-read it for you. Welcome to Ciao, I hope you enjoy it here.

computerxpert 30.09.2006 16:01

Welcome to Ciao! More details needed for higher ratings. Rewrite and I'll rerate if you inform me via the guestbook. Try reading others reviewers reviews for an idea of what you need to put for higher ratings :) x x x

Essexgirl2006 30.09.2006 13:18

Welcome to Ciao! A little bit more background info on the company, the booking process and flights would get higher ratings.

Related offers for Thomas Cook Airlines (powered by Condor) »

NH Hoteles 0 Ratings

NH Hoteles

NH Hotels, the hotel chain leader in Europe, with more than 300 hotels in 20 countries in Europe, Latin America and Africa. Enter into our web site and find the best available tariff at all times

 Visit Shop  >
NH Hoteles
Record Rent a Car 7 Ratings

Record Rent a Car

Record Rent a Car is present in the main spanish airports and has a very wide fleet. We offer: exceptional discounts, free additional drivers, unlimited mileage... subscribe to our Club Record and take advantage of special offers.

 Visit Shop  >
Record Rent a Car


More reviews »

Thomas Cook Airlines (powered by Condor) - review by PoriGhand

Advantages: NONE
Disadvantages: EVERYTHING

Thomas Cook Airlines (powered by Condor) - review by PoriGhand PoriGhand 09.07.2007 (09.07.2007) · Read review
Ciao members have rated this review on average: somewhat helpful
Review of Thomas Cook Airlines (powered by Condor)

Thomas Cook Airlines (powered by Condor) - review by char5555

Advantages: none
Disadvantages: alot

Thomas Cook Airlines (powered by Condor) - review by char5555 char5555 18.08.2006 · Read review
Ciao members have rated this review on average: somewhat helpful
Review of Thomas Cook Airlines (powered by Condor)

Thomas Cook Airlines (powered by Condor) - review by gavmoynihan

Advantages: great holiday firm never had an issue with actual holiday
Disadvantages: terrible website, never once worked for me.

Thomas Cook Airlines (powered by Condor) - review by gavmoynihan gavmoynihan 14.01.2007 · Read review
Ciao members have rated this review on average: somewhat helpful
Review of Thomas Cook Airlines (powered by Condor)

Thomas Cook Airlines (powered by Condor) - review by memphisto_chick

Advantages: Clean Cabins, Food OK
Disadvantages: Cramped, Pricey On Board Snacks, Some Check In Confusion.

Thomas Cook Airlines (powered by Condor) - review by memphisto_chick memphisto_chick 18.09.2006 (18.09.2006) · Read review
Ciao members have rated this review on average: very helpful
Review of Thomas Cook Airlines (powered by Condor)

Thomas Cook Airlines (powered by Condor) - review by Moonrising

Advantages: Cheap, clean and cheerful
Disadvantages: Not for those who want to bring half their house in their luggage!

Thomas Cook Airlines (powered by Condor) - review by Moonrising Moonrising 04.03.2004 (04.03.2004) · Read review
Ciao members have rated this review on average: very helpful
Review of Thomas Cook Airlines (powered by Condor)



Are you the manufacturer / provider of Thomas Cook Airlines (powered by Condor)? Click here