The level of customer service displayed by this organisation, following prolonged attempts to contact by both phone and e-mail over a period in total of four days,is abysmal. We were passed from pillar to post and no one appeared to be interested in providing accurate information that would enable us to resolve the problem of not having received the tickeys.
We paid in full when we booked our flight; when we reported the non arrival of our tickets, we were promised replacemants would be sent immediately. This never happened, the person whom answered the call either lid or did not take any action.
The call centre staff are obviously on bonus for selling flights and holidays on line; but have no incentive to resolve problems for the benefit of cusyomers It took all day friday27/09/06 to be finally advised by a supervisor(after we had requested we talk to one in person) that we would have to take our invoice and obtain tickets at check-in on 05/10/06.
I will never fly or book with Thomas Cook again.
How helpful would this review be to a person making a buying decision? Rating guidelines
Sorry for the low rating. If you wanted higher ratings then you need to say more. My advice would be to read around other travel reviews and you'll see what I mean. If you edit this in any way let me know via my guestbook and I'll happily re-read it for you. Welcome to Ciao, I hope you enjoy it here.
computerxpert 30.09.2006 16:01
Welcome to Ciao! More details needed for higher ratings. Rewrite and I'll rerate if you inform me via the guestbook. Try reading others reviewers reviews for an idea of what you need to put for higher ratings :) x x x
Essexgirl2006 30.09.2006 13:18
Welcome to Ciao! A little bit more background info on the company, the booking process and flights would get higher ratings.
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