I hope that I am reviewing the correct company because I am actually reviewing thomsonfly (without the "p") according to their website. My initial experience with them, when I booked a flight for my wife and me, was fine. They wer very helpful and pleasant. In fact all my telephone dealings with them were that way. However, my experience when it came to travel wasn't quite that way. Unfortunately I was forced to change my flight and the only option was to travel up to Coventry to take the next soonest-available flight. What they didn't tell me was that there is nothing at that airport! Public transport for the first flight arrives after the flight leaves which means arriving the night before. No problem (so I thought) - warm waiting room, coffee, somewhere to eat, etc. I arrived from London at 10:50 (another nightmare of public transport but that's another story!) on a cold, windy, wet night. The prefab terminal building was cold and drafty with no seating - I found a fold-up wheelchair to sit on - nothing was open and the comment from one of the overnight staff members on the site was: "You're a bit early aren't you?" The departure lounge next morning was infinely more comfortable! My disatisfacion with thomsonfly is threefold: If I'd only been told, I could have made other arrangements such as book into an hotel. Nothing was done to try to make me a little more comfortable during my long wait although someone did bring me a cup of coffee at about 1:00 a.m. I filled in a survey at the end of the flight, plus sent two emails to them about my experience. No response has been received. Surely at least some acknowledgement of my emails and a simple apology would have been in order. I will think very carefully before using them again.
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Advantages: Excellent flight prices and good customer service, wide range of european destinations, good leg room Disadvantages: Poor terminal facilities, discriminatory?
sue.51 01.08.2004 (01.08.2004)
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Review of Thompsonfly
Jul 31st, 2006
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