User reviews

Filter by
Review type
  • Quick reviews (2)
  • standard reviews (29)
Product rating
  • (5)
  • (7)
  • (4)
  • (5)
  • (10)
Sort by Helpfulness
  • Helpfulness
  • Product rating
  • Date

Good

ProCheap enough, smooth flight, quick to get everyone...

ConsNot enough food for passengers, cabin crew not the...

Being a dancer, I travel all around the world as part of my job - usually, it's a quick and easy EasyJet flight, and once, I was treated to British Airways, but this review is about my latest adventure, onboard a Thomson flight from Rhodes to Manchester. It was the first time flying with them...

> Read review

How often do you travel with this airline
Where did you book
Food Quality
Customer Service
Punctuality

Did you find this review helpful? Yes 0

Good

ProGood food, lovely cabin crew, comfortable seats

ConsMajor delay, average entertainment package unless ...

After Christmas the thought of going back to work was so unappealing that my partner and I decided to look into a hot January holiday. We were quite last minute but decided on Mombasa, Kenya as we’ve always wanted to go on safari and it would certainly get us away from the cold English weather...

> Read review

How often do you travel with this airline
Where did you book
Food Quality
Customer Service
Punctuality

Did you find this review helpful? Yes 0

Super

“Sandwich to share”

published 11/04/2011

Prosee review

Conssee review

To celebrate my birthday I had a holiday in Samana, Dominican Republic during January 2011. The company I used to book my holiday was Thomson Holidays, a well known travel agent in the UK. Brief information about Thomson Holidays: Thomson Holidays was originally named Thomson Tour Operations and...

> Read review

How often do you travel with this airline
Where did you book
Food Quality
Customer Service
Punctuality

Did you find this review helpful? Yes 0

Super

“Sunshine & Great Service”

published 24/11/2008

Proefficient, helpful, good service, good website

Consthey didn't send our tickets in time!

Due to my boyfriends tax rebate, we decided to treat ourselves (after losing money on our first holiday) to a week away somewhere fairly hot in November. I was told by bf that with the money we were getting, we could stay in the best hotel we could find. After settling on a holiday to Tunisia, I...

> Read review

How often do you travel with this airline
Where did you book
Food Quality
Customer Service
Punctuality

Did you find this review helpful? Yes 0

Excellent

ProSeemed to have extra leg room

ConsCould moan about food costs but that is a bit unre...

I have never been one to go on package holidays, my parents never went on them and so I have grown up always looking to arrange my own travel and accommodation, in total I have only ever been on four package holidays in my entire life hence I have very little experience of using charter flights...

> Read review

How often do you travel with this airline
Where did you book
Food Quality
Customer Service
Punctuality

Did you find this review helpful? Yes 0

Super

ProDirect, cheap, roomy seating, good travel times

ConsLuggage allowance, set return dates, unreasonable ...

Living the dream can be an expensive experience but we're giving it a go. My husband and I had decided to take an extended holiday to Mexico, specifically to stay with friends in the popular city of Playa Del Carmen on the Yucatan peninsula. I thought there would be a huge amount of operators...

> Read review

How often do you travel with this airline
Where did you book
Food Quality
Customer Service
Punctuality

Did you find this review helpful? Yes 0

Super

Pronice plane, good food, friendly staff

Conscramped seats and legroom, but then it is a plane!

It is only yesterday that I flew from Alicante to Manchester with Thomson Fly. This was my first time with them since they have changed from britannia, and I have to say I was impressed. We never buy package holidays, and flew out to Spain with monarch, so this was only a one way flight. I have...

> Read review

How often do you travel with this airline
Where did you book
Food Quality
Customer Service
Punctuality

Did you find this review helpful? Yes 0

Satisfactory

ProGot away from the mother-in-law!

ConsRude staff, very cramped seating.

I flew with Thomson last year when I took my family to Tenerife on a package holiday, which I booked through the company's high street travel shop. The holiday was great, but here I am reviewing the actual flights, which were part of the package. We flew from Gatwick to Tenerife, in the Spanish...

> Read review

How often do you travel with this airline
Where did you book
Food Quality
Customer Service
Punctuality

Did you find this review helpful? Yes 0

Good

ProFab hotel, Fab location in quiet, safe harbour

ConsNot 5 star, and not 'all inclusive'

Anyone deciding to venture out to Rhodes has a lovely trip ahead of them - our hotel of choice, the Atlantica Imperial Hotel, was fantastic and the location was stunning. However, despite Thomson advertising their 'Gold' holidays as a 5 star 'all inclusive' option, my partner and I felt that our...

> Read review

How often do you travel with this airline
Where did you book
Food Quality
Customer Service
Punctuality

Did you find this review helpful? Yes 0

Super

“THOMSON BASIC CHEAP AIRLINE”

published 03/04/2007

ProBASIC CHEAP AIRLINE

ConsPAYING TO SIT NEXT TO EACH OTHER

This is just your basic airline with good prices. Iv used this airline a lot for flying around Europe. I think this is the cheapest airline around and just convenient for me. There great for cheap last minute holidays which is what I normally do. Great flight days and hours normally arrive early...

> Read review

How often do you travel with this airline
Where did you book
Food Quality
Customer Service
Punctuality

Did you find this review helpful? Yes 0

Not for me

ProPrice

ConsUnacceptable delays, terrible customer service

I am writing this at the risk of being accused of ranting (as with the previous reviewer), but I really can't say anything positive about Thomsonfly. My parents travelled with them from Doncaster to Paris a few months ago, (I realise it is a bit late to be posting a review but have only just...

> Read review

How often do you travel with this airline
Where did you book
Food Quality
Customer Service
Punctuality

Did you find this review helpful? Yes 0

Not for me

Pro Good at selling holidays

Cons Poor at selling insurance

I paid £3000 for an all inclusive summer holiday for my family in 2006.Unfortunately I became ill near the departure date and was told by my doctor not to travel. I went to Thomson to try to reschedule the date but was told this was not possible and to cancel and claim on my AXA insurance...

> Read review

How often do you travel with this airline
Where did you book
Food Quality
Customer Service
Punctuality

Did you find this review helpful? Yes 0

Not for me

ProThe plane didn't crash

ConsTheir customer service person seems to be a machin...

I used to love Thomson but now he company seems to have totally changed. Thomson Torture! If players book this Platinum hotel, Thomson offers a choice of seat 'chosen by you' ( see brochure) on the flight. Players may pay £90 for extra for legroom ..and be offered Row 12 seats , to which they...

> Read review

How often do you travel with this airline
Where did you book
Food Quality
Customer Service
Punctuality

Did you find this review helpful? Yes 0

Excellent

ProGreat customer service, patient and helpful staff.

ConsCancelling policy should be clearer

My brother in law and his fiancée had announced they were going to get married in Jamaica, we were keen to join them on their special day and booked to go along for ten days. Unfortunately a few months before we were due to travel my Husband lost his job. There was no way we would be able to...

> Read review

How often do you travel with this airline
Where did you book
Food Quality
Customer Service
Punctuality

Did you find this review helpful? Yes 0

Good

“Thomson Long Haul”

published 01/09/2008

Proin flight entertainment, reasonable price

Consnot great service, delays, comfort

Having read other reviews of Thomson flights and spoken to friends who have also flown with Thomson I must say I was quite skeptical about booking with this company. I was partricularly concerned as it is a ten hour flight to Cancun and if the service and facilities weren't up to scratch it would...

> Read review

How often do you travel with this airline
Where did you book
Food Quality
Customer Service
Punctuality

Did you find this review helpful? Yes 0

Product Information : Thomson

Manufacturer's product description

Product Details

Continent: Europe

Ciao

Listed on Ciao since: 18/01/2006