I am writing this at the risk of being accused of ranting (as with the previous reviewer), but I really can't say anything positive about Thomsonfly. My parents travelled with them from Doncaster to Paris a few months ago, (I realise it is a bit late to be posting a review but have only just found the site). I live in Paris and they live in Sheffield so were very excited at this new service from Doncaster. Going out they were delayed, without explanation, for 3 hours. Not good, but accepted that it happens sometimes.
Going back was far worse. I checked the airport website a few hours before and the plane was listed as cancelled, so rang Thomson who said that was a mistake, and my parents should turn up at the usual time for check in. The flight was due to land in Doncaster at 7pm. They were told at the airport there would be a slight delay, then told after around 3 hours that the flight was cancelled but they could get a later flight which would make an additional stop at Coventry. On arrival at Coventry they were told that there was no plane to Doncaster, they would have to go by coach. They finally arrived at Doncaster at 5am.
This is a short version of what was a very long, tiring and stressful journey for my two elderly parents. When they got back they complained to Thomson, to be told they could have no compensation (not even for a taxi home even though there was no public transport available). The excuse for this was that they had accepted the changes to the flight. My parents had no idea they had any alternative, if someone had told them they could travel the next day they would certainly have come back to Paris to stay with us.
The delays may have been a one off for Thomson, perhaps having teething problems with a new service - sometimes you have to accept even very long delays. However, there is no excuse for the poor customer service of misinformation and lack of compensation, even though it is a low cost airline.
More positively, my parents said that staff were very pleasant (although not very informative as it turned out), no problems with the new Doncaster airport and plane journey itself. Still, they won't be using it again.
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Jul 7th, 2006
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